Yall need to start having more food coming In, you run out and it’s barely 3pm
Atmosphere: 2
Food: 1
Service: 2
Amanda Roberts
Disappointed by Policy on Water for Customers and Pets
I visited this Starbucks on a hot summer day, hoping to get some water for myself and my dog. When I asked for two large tap waters, the barista told me I had to make a purchase from the menu in order to receive them. I explained that I was willing to buy the cups, but was still told I needed to buy something else from the menu—otherwise, I couldn’t get the water.
I was shocked and disappointed by this policy, especially considering how hot it was outside. I would expect a company like Starbucks to care about the well-being of its customers and their pets, especially when it comes to something as basic as water. It felt like the focus was more on making a sale than on customer care or simple human decency.
I hope Starbucks reconsiders this approach, especially during the summer months. Denying water to people and animals unless they make a purchase seems unnecessary and out of touch with the values they claim to represent.
Atmosphere: 1
Service: 1
Andrey Schukin
Lobby closed 20 minutes before 9.
begladwme
I really appreciate the typical Starbucks friendliness. But I have to take my time to write a negative review which is very unusual for me. I went to the drive-thru to get one latte and I was busy on my phone dealing with an emergency. The girl puts out the reader for me to press for a tip and I told her no tip just press it yourself please. She got so upset that she stomped off and a very friendly man came over and had to redo my whole order for one latte. He had no problem to press the reader. I asked if I could speak to the manager about that girl's ridiculous attitude and a lady named Emma came over and said she was the current supervisor but not the store manager. I told her what happened and she said well the headset is so complicated and she's new that that probably was the problem. I said that was not the problem and if the headset is too complicated for her to remain polite then maybe this is not the job for her to be in customer service at Starbucks. I asked if she was going to speak to her about her attitude of just stomping off, and she basically made it seem like no she wasn't going to do anything. I asked if she could relate this to the store manager and she basically said no. I got to the parking lot and figured my only recourse was to do a negative Google review and I called and got Emma from the parking lot and told her I was going to do a negative Google review because I didn't feel like she was going to do anything about that girl's horrible attitude. I asked what the girl's first name was and she refused to give it to me. So ridiculous! So I told Emma that I was going to do a negative Google review on both of them and that's what I'm doing. Very disappointed with the young girls snotty attitude and then stomping off and then Emma not acting like she was going to do anything about it. I hope the store manager sees this review. It's the only way I could let them know that this girl needs some remedial training immediately.
Service: 1
sarah rainier
Always friendly, fast service
Atmosphere: 4
Food: 3
Service: 4
Andrea Walker
I love this Starbucks! Raquel is amazing. She makes you feel so welcomed, always smiling, she remember my name, my car, my drink and food I like. She is awesome! I also really Iike the night crew, very personable! Thank you for being great! I never do reviews or surveys, so this should say something!
Food: 5
Service: 5
Bianca Evergreen
I tryed purchasing a water with ice n was denied. They said I had to buy something else, When other locations give out water for free. They said you can buy something else and we’ll give you a water like no I don’t want anything I was going to pay for my water. Poor service take your business else where.
Atmosphere: 1
Service: 1
Edson Gonzalez
Received a drink from a different location wasn’t tasting the best so we came to this Starbucks and Ryan was very helpful and quick to solve the issue. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Myra Merkal
Service was friendly. I find that with your new machines the coffee is NOT as hot, DOESN'T taste as good, and it takes a lot longer for Barista to serve coffee. Not happy. I traveled by car from Palm Springs to Vancouver Canada and found this true at all of your locations I visited. All 7 of them.
Atmosphere: 5
Food: 4
Service: 4
Ariana Gonzalez
I love coming to the store it is the best for me, it’s makes me feel like home 💗💗
Store manager Ellie was extremely rude I wouldn’t recommend this place to anyone
Service: 1
Jaselle Rodriguez
Store manager ( ELLIE ) was so rude to us, o don’t know if they lied to us about her being the store manager or whatever, but she handled customer service so rude, I’ve worked at coffee shops and a good manager would know to never talk to customers in that way what a shame for the owners of that location
I’ll never be going back
Atmosphere: 1
Service: 1
Nina Rodriguez
store manager "Ellie" was extremely rude about a drink they made wrong, then asked our group to be quite ? I usually don't write reviews but me and my friends will never come back again.
worst costumer service ever and I've owned a coffee shop myself and id never talk to costumers in that manner
Atmosphere: 1
Food: 1
Service: 1
Areli Escamilla
I went through drive through and they drew a little cat on my cup so cute!
Atmosphere: 5
Food: 4
Service: 5
Kenneth Hails
Poor customer service today (12/26/24). Out of stock on a couple items. Waited so long at the drive thru for a drink (without any acknowledgement from the attendant), I ended up just driving off without the drink. I think I'm done with Starbucks....
Yall need to start having more food coming In, you run out and it’s barely 3pm
Atmosphere: 2
Food: 1
Service: 2
Disappointed by Policy on Water for Customers and Pets
I visited this Starbucks on a hot summer day, hoping to get some water for myself and my dog. When I asked for two large tap waters, the barista told me I had to make a purchase from the menu in order to receive them. I explained that I was willing to buy the cups, but was still told I needed to buy something else from the menu—otherwise, I couldn’t get the water.
I was shocked and disappointed by this policy, especially considering how hot it was outside. I would expect a company like Starbucks to care about the well-being of its customers and their pets, especially when it comes to something as basic as water. It felt like the focus was more on making a sale than on customer care or simple human decency.
I hope Starbucks reconsiders this approach, especially during the summer months. Denying water to people and animals unless they make a purchase seems unnecessary and out of touch with the values they claim to represent.
Atmosphere: 1
Service: 1
Lobby closed 20 minutes before 9.
I really appreciate the typical Starbucks friendliness. But I have to take my time to write a negative review which is very unusual for me.
I went to the drive-thru to get one latte and I was busy on my phone dealing with an emergency. The girl puts out the reader for me to press for a tip and I told her no tip just press it yourself please. She got so upset that she stomped off and a very friendly man came over and had to redo my whole order for one latte.
He had no problem to press the reader. I asked if I could speak to the manager about that girl's ridiculous attitude and a lady named Emma came over and said she was the current supervisor but not the store manager. I told her what happened and she said well the headset is so complicated and she's new that that probably was the problem. I said that was not the problem and if the headset is too complicated for her to remain polite then maybe this is not the job for her to be in customer service at Starbucks. I asked if she was going to speak to her about her attitude of just stomping off, and she basically made it seem like no she wasn't going to do anything. I asked if she could relate this to the store manager and she basically said no.
I got to the parking lot and figured my only recourse was to do a negative Google review and I called and got Emma from the parking lot and told her I was going to do a negative Google review because I didn't feel like she was going to do anything about that girl's horrible attitude. I asked what the girl's first name was and she refused to give it to me. So ridiculous! So I told Emma that I was going to do a negative Google review on both of them and that's what I'm doing.
Very disappointed with the young girls snotty attitude and then stomping off and then Emma not acting like she was going to do anything about it. I hope the store manager sees this review. It's the only way I could let them know that this girl needs some remedial training immediately.
Service: 1
Always friendly, fast service
Atmosphere: 4
Food: 3
Service: 4
I love this Starbucks! Raquel is amazing. She makes you feel so welcomed, always smiling, she remember my name, my car, my drink and food I like. She is awesome! I also really Iike the night crew, very personable! Thank you for being great! I never do reviews or surveys, so this should say something!
Food: 5
Service: 5
I tryed purchasing a water with ice n was denied. They said I had to buy something else, When other locations give out water for free. They said you can buy something else and we’ll give you a water like no I don’t want anything I was going to pay for my water. Poor service take your business else where.
Atmosphere: 1
Service: 1
Received a drink from a different location wasn’t tasting the best so we came to this Starbucks and Ryan was very helpful and quick to solve the issue. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Service was friendly. I find that with your new machines the coffee is NOT as hot,
DOESN'T taste as good, and it takes a lot longer for Barista to serve coffee. Not happy.
I traveled by car from Palm Springs to Vancouver Canada and found this true at all of your locations I visited. All 7 of them.
Atmosphere: 5
Food: 4
Service: 4
I love coming to the store it is the best for me, it’s makes me feel like home 💗💗
Staff is wonderful 💗
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Store manager Ellie was extremely rude
I wouldn’t recommend this place to anyone
Service: 1
Store manager ( ELLIE ) was so rude to us, o don’t know if they lied to us about her being the store manager or whatever, but she handled customer service so rude, I’ve worked at coffee shops and a good manager would know to never talk to customers in that way what a shame for the owners of that location
I’ll never be going back
Atmosphere: 1
Service: 1
store manager "Ellie" was extremely rude about a drink they made wrong, then asked our group to be quite ? I usually don't write reviews but me and my friends will never come back again.
worst costumer service ever and I've owned a coffee shop myself and id never talk to costumers in that manner
Atmosphere: 1
Food: 1
Service: 1
I went through drive through and they drew a little cat on my cup so cute!
Atmosphere: 5
Food: 4
Service: 5
Poor customer service today (12/26/24). Out of stock on a couple items. Waited so long at the drive thru for a drink (without any acknowledgement from the attendant), I ended up just driving off without the drink. I think I'm done with Starbucks....
Food: 2
Service: 1
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