Even though this is your standard subway and the experience and food is pretty much the same as with any other subway in the country, the one thing that is making me give it a five star rating is the staff member who was working at the time that I went. I got to the restaurant a few minutes before closing time, and even though the employee present, who was by himself, seemed tired and wanting to go home, he was polite and patient with my order and that was most definitely appreciated. I hope that whoever this kid was, he gets a raise because he definitely deserves it with his customer service.
Atmosphere: 3
Food: 4
Service: 5
Kim Savage
Not open
Cherie Torson
I ordered online and the store said they never received my order and will do nothing about it. I have called store manager, district manager and corporate headquarters with no luck. I paid they PayPal so have a dispute going with them to return my money. Very bad customer service!!!!
Vic K.
January 10th at about 4.30 PM we went to Subway at Orchards Shopping center to order 2 meals. We were wearing our masks. There were 2 women behind the counter. One had a mask on the other had her mask pulled down away from her face around her neck. We left without ordering and voiced our objection. The mask less lady just smiled and did not put her mask in place. She should be fired.
Killem Krypta
Was in to order lunch, went to wash hands and use restroom was stopped in the main hallway… “No Public Restroom” I guess customers included… Do Not Recommend.
Pescado 509
Katy made “they” best sandwich I’ve ever gotten from there ?? 300% raise certified
Crystal Scott
If you advertise a 6-in sandwich then you should actually sell a 6-in sandwich. I went into order a 6-in today and the piece of bread she pulled out was probably more like three and a half. She was really nice when I said something and pulled out another loaf to cut in half but this still was not even close to 6 inches. I love Subway but I don't want to feel like I'm getting ripped off every time I order there. Wasn't there just a lawsuit against Subway for their false advertising? Not surprised, they should just call it a medium or large sandwich.
Valeria A.
I have nothing to say I just i no.The service was great this one person made my sandwich perfectly but then learned they were fired, they were the only good worker there.
Angela Faye
Levi is a amazing person I was having trouble with my card I was freaking out and he took his own money and helped me out you need to give him a raise he is a wonderful person and employee we need more people like him thank you so much Levi I would give him ten stars amazing person and employee he should be recognized for his kindness made me cry happy tears??♥️
Annette cruz
I went to this location on 3/05/2020, with a mobile order and when I got them back to work the sandwiches were wrong. I did go back I just left it and ate it. Today 03/06/2020 I ordered 2 sandwiches by mobile and I got there during the time the gal was making them and the sencond sandwich she made I noticed was wrong, as I ordered the Italian BMT. I politely told her that did not look like that sandwich as I did not see any pepperoni on it, and the gal Jenny insists she knows how to make a BMT. I tell her again that I did not see pepperoni on it and at this point she has already wrapped it up, so she now unwraps both sandwiches and I show the order receipt on my phone that I ordered a Italian bmt and she walked off with attitude to make the correct sandwich and she wasn't very polite when speaking to me. I am sorry that the sandwiches got made wrong and I let it go yesterday but not today, I am paying for this sandwich. Just not good customer service skills. I still thanked her for making me the correct sandwich.
This app does not work! We have orders that short items and the employees are rude and unhelpful. Time to start finding somewhere else to get our sandwiches! Bye Bye Substandard!!!
Hailey R.
I came in to subway at 8:15 and they close at 9. She had all of the trays put away hoping to get done with her shift early so I had to wait for her to put all of the fixing out again. The guy infront of me in like was angry because she was out of two of the sandwiches he wanted. I asked for my bread toasted and she put it in the microwave then later told me that the toaster is broken and I'm pretty sure she's never learned how to wrap a sandwich at subway before. Also the veggies looked very old and brown. I usually love this subway but it was just this worker.
CATXWASteveG
There are a million Subways, and many here in Yakima, so you pretty much know what your'e getting. Here's what you want to know: this is a great location, plenty of parking because it's in a large grocery-store-anchored center, with other food choices. It has patio dining in nice weather, it is super-clean, and it is rarely crowded. The food has always been perfect every time I've ordered here.
Even though this is your standard subway and the experience and food is pretty much the same as with any other subway in the country, the one thing that is making me give it a five star rating is the staff member who was working at the time that I went. I got to the restaurant a few minutes before closing time, and even though the employee present, who was by himself, seemed tired and wanting to go home, he was polite and patient with my order and that was most definitely appreciated. I hope that whoever this kid was, he gets a raise because he definitely deserves it with his customer service.
Atmosphere: 3
Food: 4
Service: 5
Not open
I ordered online and the store said they never received my order and will do nothing about it. I have called store manager, district manager and corporate headquarters with no luck. I paid they PayPal so have a dispute going with them to return my money. Very bad customer service!!!!
January 10th at about 4.30 PM we went to Subway at Orchards Shopping center to order 2 meals. We were wearing our masks. There were 2 women behind the counter. One had a mask on the other had her mask pulled down away from her face around her neck. We left without ordering and voiced our objection. The mask less lady just smiled and did not put her mask in place. She should be fired.
Was in to order lunch, went to wash hands and use restroom was stopped in the main hallway… “No Public Restroom” I guess customers included… Do Not Recommend.
Katy made “they” best sandwich I’ve ever gotten from there ?? 300% raise certified
If you advertise a 6-in sandwich then you should actually sell a 6-in sandwich. I went into order a 6-in today and the piece of bread she pulled out was probably more like three and a half. She was really nice when I said something and pulled out another loaf to cut in half but this still was not even close to 6 inches. I love Subway but I don't want to feel like I'm getting ripped off every time I order there. Wasn't there just a lawsuit against Subway for their false advertising? Not surprised, they should just call it a medium or large sandwich.
I have nothing to say I just i no.The service was great this one person made my sandwich perfectly but then learned they were fired, they were the only good worker there.
Levi is a amazing person I was having trouble with my card I was freaking out and he took his own money and helped me out you need to give him a raise he is a wonderful person and employee we need more people like him thank you so much Levi I would give him ten stars amazing person and employee he should be recognized for his kindness made me cry happy tears??♥️
I went to this location on 3/05/2020, with a mobile order and when I got them back to work the sandwiches were wrong. I did go back I just left it and ate it. Today 03/06/2020 I ordered 2 sandwiches by mobile and I got there during the time the gal was making them and the sencond sandwich she made I noticed was wrong, as I ordered the Italian BMT. I politely told her that did not look like that sandwich as I did not see any pepperoni on it, and the gal Jenny insists she knows how to make a BMT. I tell her again that I did not see pepperoni on it and at this point she has already wrapped it up, so she now unwraps both sandwiches and I show the order receipt on my phone that I ordered a Italian bmt and she walked off with attitude to make the correct sandwich and she wasn't very polite when speaking to me. I am sorry that the sandwiches got made wrong and I let it go yesterday but not today, I am paying for this sandwich. Just not good customer service skills. I still thanked her for making me the correct sandwich.
Restaurantji Recommends
This app does not work! We have orders that short items and the employees are rude and unhelpful. Time to start finding somewhere else to get our sandwiches! Bye Bye Substandard!!!
I came in to subway at 8:15 and they close at 9. She had all of the trays put away hoping to get done with her shift early so I had to wait for her to put all of the fixing out again. The guy infront of me in like was angry because she was out of two of the sandwiches he wanted. I asked for my bread toasted and she put it in the microwave then later told me that the toaster is broken and I'm pretty sure she's never learned how to wrap a sandwich at subway before. Also the veggies looked very old and brown. I usually love this subway but it was just this worker.
There are a million Subways, and many here in Yakima, so you pretty much know what your'e getting. Here's what you want to know: this is a great location, plenty of parking because it's in a large grocery-store-anchored center, with other food choices. It has patio dining in nice weather, it is super-clean, and it is rarely crowded. The food has always been perfect every time I've ordered here.
Awesome
They serve quickly and oh very good attention