Why Not My Thai Kitchen

Excellent food!

I was a regular customer here. The food has always been good. Tonight, on Mother's Day, my wife chose here to order for her Mother's Day dinner. When we got it there was absolutely no sauce on the Pad Thai. The green curry was loaded with onions, which they don't normally put in there. My wife does not like onions and has order the green curry multiple times, it has NEVER had onions in it. It also had no flavor or spice AT ALL. Finally, the rice WAS NOT COOKED ALL THE WAY.

We called them to let them know what was wrong (we never call or return wrong food, but this was so bad and on Mother's Day that we felt we needed to). We were informed that they would not remake our food because they were 30 minutes from closing and the only way to get a refund was to bring back the food. I told them that we had already eaten the gyoza (which was DELICIOUS) and drank the Thai Teas but because of the inconvenience of bringing the food back and it being a MOTHER'S DAY dinner (our kids were at home eating their food without my wife while we were dealing with this), we wanted a full refund. They refused.

We brought the food back and again asked for a full refund, they still refused. I asked for a manager and was told one wasn't there. We took our partial refund and informed them that we will be calling a manager tomorrow. The woman we were talking with was extremely rude and acted like she didn't care. She said well, we are busy so we won't remake anything.

As we left, another customer chased us down and told us to make sure we call. Apparently, her husband's meal was completely wrong and she was going someplace else to get food because they wouldn't remake it. She also let us know that while she was there eating she saw at least 4 other customers bring food back in.

My mother-in-law also ordered from there tonight and they were missing 3 full meals from their order when they picked it up. I am unsure if she was able to get a refund or food replacement.

This is unacceptable customer service and we will not be back.

Very good food. Very nice people got the korean corn dog and hot chicken yakisoba

Just went to this place for the first time today and it was so good!!! My friend and I got the gyoza and an order of butterflies as appetizers and already the food and service was amazing. Then our entrees came out and it was the best Pho I’ve ever had oh my goodness. Will definitely be going back for more! Love this place :)

Very good food and it was worth the wait.
Clean restaurant

If you love the smell of lavender fabulosa floor cleaner then this is your spot.
We came during lunch so a wait is expected but they brought us out the wrong food and had to wait 30 minutes for our actual food to come out. My green curry was topped with old basil (i put fresh basil in it to see if it would turn brown. It did not. the basil in the photo is how the dish came out from the kitchen).
I was freezing cold the entire time wearing a jacket and long sleeve shirt.
Do not recommend coming here if you want quick, helpful service.

Atmosphere: 2

Food: 4

Service: 1

Definitely my new go to!! Delicious! And the ladies that helped me were super nice!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beef Pho with Bean Sprouts Jalapeno and Thai Basil

This place is fantastic. Don’t understand how it can be under 4 stars. I’ve had every version of their curry and pho and it’s absolutely amazing—not to mention it’s the best priced curry I know of in Yakima. As of late 2024, $15 for curry/pho is insane. I can’t recommend this place enough!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Pho

Had beef chicken combo teriyaki. Chicken was cold and beef over cooked. Reasonable prices

Atmosphere: 3

Food: 3

Service: 3

Yum!

Dietary restrictions: Gluten free!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Pad Thai Noodles

Amazing food, service, and clean/nice place to eat!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Beef Pho with Bean Sprouts Jalapeno and Thai Basil, Korean Hot Dog, Pad Thai Noodles

I just ate here for the first time. This is the best pho I have ever had!
The staff is also very friendly. I will definitely keep coming back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beef Pho with Bean Sprouts Jalapeno and Thai Basil

One of the best shops in Yakima right now

Not talked about enough

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Wonton Soup, Soup, Pad Thai Noodles

I was visiting and they denied me service just for bringing my drink. I was willing to consume in establishments. I think their policy is very bad or maybe they told me because it was a good color. They will stay with the owners. I don't recommend it.

Atmosphere: 1

Food: 1

Service: 1

For how empty it was the service wasn't the best. The food wasn't that good. The only good thing i guess was the appearance of the food establishment.

Atmosphere: 3

Food: 1

Service: 1