Overpriced and very bland. The steak sandwich had no
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Dasani Bottled Water 16 9oz
Bryan Reyes
Horrible service don’t know his name but hear the picture of him. If he doesn’t enjoy working there why does he work there?
Kahsyrbag N
The cashier can barely speak english, it took us way to long to get her to understand our order, and then they forgot to enter one of the items.
Atmosphere: 1
Service: 1
Faze R.
Food was pretty good unfortunately good food can only bring so much when customer service is subpar.
Sandy Long
Extremely Poor quality food. The 5 employees behind the counter were goofing off. More than they were paying attention to my order. I wasted eleven dollars and will never come back there again. This was Just this past friday afternoon.
Atmosphere: 1
Food: 1
Service: 1
Ramon Martinez
I usually hate posting negative reviews cause it makes me feel like a karen but the service at this place was one of the worse I have ever received at any business. For starters I was the only person standing in line and it took the workers 2 whole minutes just to acknowledge me. And it's not like they were busy, they were just standing in the back looking at their phones and talking with each other. Once one of the employees finally decided to take my order they told me they only had regular sized subs but he was mumbling his words and was looking at his coworker when he said it, so I couldn't understand him and thought he was talking to his coworker and not me. I ended up asking for a large Philly and out of nowhere a bearded employee in the back started going off on me and was yelling "CAN'T YOU HEAR! THE GUY JUST TOLD YOU WE ONLY HAVE REGULAR SIZED SANDWICHES!" Then he eye rolled me and started mean mugging me for no reason. And the guy taking my order started chuckling cause I guess scaring off potential customers is funny to them. I ended up leaving and walked right across the food court to Subway where the service was 100 times better. I worked in hospitality for years and I know the challenges of working in this industry and I'm typically very understanding of slow or bad service. But this whole experience was just terrible. And I highly doubt management is gonna do anything about it considering that previous reviews are highlighting the same exact problems I'm highlighting. I don't see myself returning to this Charleys anytime soon and I highly encourage anybody thinking of eating here to go to another sandwich shop cause the service here is absolutely abhorrent
Atmosphere: 1
Food: 1
Service: 1
Jason Delaney
Food is always great staff was nice until they made a comment in front of customers like wow we got five dollars for tips so far. I don't think you should have to tip someone for doing there job. And don't think it right for staff to even mention in front of customers. They could make someone feel bad for not being able to afford to tip someone for doing there job
Very rude staff! Was talking like I was stupid and he would rather be anywhere else than taking my order. We sighing and rolling my eyes at me. I told him o wanted to ofThe Philly cheesesteak sandwiches (only the sandwiches and not the combos). I then added one large fry. He replied “what happened to only wanted the sandwiches, with an eye roll. Like are you serious? Maybe he shouldn’t be working in customer service. I wish that I knew his name and could put it down here.
Atmosphere: 1
Food: 4
Service: 1
Jackie Strange
Food here is amazing and the employees are very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Fries, Philly Trays, Old School Cheesesteak
Blonde Ambition Truckin
So disappointed with this location. 1st their ad says they have drive thru, they don't, its in a food court in the mall. I've only been to one other location in Indiana at a TA Truck Stop. I was so happy to see Appleton had one that we decided to go there. Well this location is a let down. I got cold fries and the guy hands them over to me, just the fries. Then a few minutes later another guy who was sitting not really doing anything says oh your subs are sitting here. I'm thinking why didn't they serve them together. The biggest disappointment was the subs. Very little chicken and the cheese was only partially melted and had two inches on either side that had cold unrelated cheese. Both subs were lukewarm. So disappointed. The one in Indiana at the TA is 10 times better then this location..
The food is great, the staff is lacking in actually caring about their job. The lady with the neck tattoo who was taking my girlfriend and I’s order decided to take a break in the middle of the order to swipe on her phone, while I was waiting on her so I could finish the order. On top of this, my food came out but I was missing my girlfriend’s entire sub (which was incorrectly given to someone else). To correct this, the cook quickly made the sub and made it incorrectly at that. Overall really poor experience.
crazybish006
I placed an order which the cashier which she was lovely. I waited in line until I hit the end where you're supposed to pick up your food. My father and brother left because they received their order (we were all on the same order). The lady proceeded to tell me my order was not my order and that it was someone else's. I replied no it is my order because of the certain type of substituted cheese on my sandwich. She decided to take my food out of my hands slam it on the counter and says she's done and walked away. Thankfully another employee came over and figured out the issue and he sorted it all out. In My opinion that was not ok especially for customer service.
Kathleen Nehring
I went to the Appleton Wisconsin location yesterday. It was very busy and I don't mind waiting until I saw a bunch the employees standing around talking and 3 people doing the work while there was a huge line. The guy that took my order could of cared less about customer service but the most upsetting part was I looked up and the ceiling tiles were so dirty and the vent over the grill was dripping with grease back on to the cooking portion of the grill. It was not only gross but a huge fire hazzard. First and last visit!
Tj Blackson
This place is horrible, horrible customer service, rude as can be, they don’t wear gloves, never coming back again. this place needs to be shut down
LoneWolf
Great food, but poor work ethic from employees. They never stay open for the entire 7 hours that they are open. Quite sad as the job is not hard and I know this from experience managing fast food myself. I would never let my employees slack off and get paid for standing around and doing nothing for their last 1 to 2 hours they were supposed to be open and providing food service like they should. They are the only fast food in the mall that never closes they will. I have shown up at 5pm and the hours for them is to close at 6. They closed the register on me and said they close at 5. Clearly I show them the hours saying they have an hour till they close. They had the audacity to tell me that they did not care that I was waiting patiently in line and decided to deny service because they didn't want to work anymore for the day. Worst service and managed fast food place I have ever encountered. Most of their employees would be fired for what you can't even call a work ethic as well as the young men who are disrespectful of customers.This has always been their MO, bad employees and almost fully cooked soggy food.
Overpriced and very bland. The steak sandwich had no
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Dasani Bottled Water 16 9oz
Horrible service don’t know his name but hear the picture of him. If he doesn’t enjoy working there why does he work there?
The cashier can barely speak english, it took us way to long to get her to understand our order, and then they forgot to enter one of the items.
Atmosphere: 1
Service: 1
Food was pretty good unfortunately good food can only bring so much when customer service is subpar.
Extremely Poor quality food. The 5 employees behind the counter were goofing off. More than they were paying attention to my order. I wasted eleven dollars and will never come back there again. This was Just this past friday afternoon.
Atmosphere: 1
Food: 1
Service: 1
I usually hate posting negative reviews cause it makes me feel like a karen but the service at this place was one of the worse I have ever received at any business. For starters I was the only person standing in line and it took the workers 2 whole minutes just to acknowledge me. And it's not like they were busy, they were just standing in the back looking at their phones and talking with each other. Once one of the employees finally decided to take my order they told me they only had regular sized subs but he was mumbling his words and was looking at his coworker when he said it, so I couldn't understand him and thought he was talking to his coworker and not me. I ended up asking for a large Philly and out of nowhere a bearded employee in the back started going off on me and was yelling "CAN'T YOU HEAR! THE GUY JUST TOLD YOU WE ONLY HAVE REGULAR SIZED SANDWICHES!" Then he eye rolled me and started mean mugging me for no reason. And the guy taking my order started chuckling cause I guess scaring off potential customers is funny to them. I ended up leaving and walked right across the food court to Subway where the service was 100 times better. I worked in hospitality for years and I know the challenges of working in this industry and I'm typically very understanding of slow or bad service. But this whole experience was just terrible. And I highly doubt management is gonna do anything about it considering that previous reviews are highlighting the same exact problems I'm highlighting. I don't see myself returning to this Charleys anytime soon and I highly encourage anybody thinking of eating here to go to another sandwich shop cause the service here is absolutely abhorrent
Atmosphere: 1
Food: 1
Service: 1
Food is always great staff was nice until they made a comment in front of customers like wow we got five dollars for tips so far. I don't think you should have to tip someone for doing there job. And don't think it right for staff to even mention in front of customers. They could make someone feel bad for not being able to afford to tip someone for doing there job
Recommended dishes: Philly Cheesesteak, Ultimate Fries, Watermelon Strawberry Lemonade
Very rude staff! Was talking like I was stupid and he would rather be anywhere else than taking my order. We sighing and rolling my eyes at me. I told him o wanted to ofThe Philly cheesesteak sandwiches (only the sandwiches and not the combos). I then added one large fry. He replied “what happened to only wanted the sandwiches, with an eye roll. Like are you serious? Maybe he shouldn’t be working in customer service. I wish that I knew his name and could put it down here.
Atmosphere: 1
Food: 4
Service: 1
Food here is amazing and the employees are very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Fries, Philly Trays, Old School Cheesesteak
So disappointed with this location. 1st their ad says they have drive thru, they don't, its in a food court in the mall. I've only been to one other location in Indiana at a TA Truck Stop. I was so happy to see Appleton had one that we decided to go there. Well this location is a let down. I got cold fries and the guy hands them over to me, just the fries. Then a few minutes later another guy who was sitting not really doing anything says oh your subs are sitting here. I'm thinking why didn't they serve them together. The biggest disappointment was the subs. Very little chicken and the cheese was only partially melted and had two inches on either side that had cold unrelated cheese. Both subs were lukewarm. So disappointed. The one in Indiana at the TA is 10 times better then this location..
Restaurantji Recommends
The food is great, the staff is lacking in actually caring about their job. The lady with the neck tattoo who was taking my girlfriend and I’s order decided to take a break in the middle of the order to swipe on her phone, while I was waiting on her so I could finish the order. On top of this, my food came out but I was missing my girlfriend’s entire sub (which was incorrectly given to someone else). To correct this, the cook quickly made the sub and made it incorrectly at that. Overall really poor experience.
I placed an order which the cashier which she was lovely. I waited in line until I hit the end where you're supposed to pick up your food. My father and brother left because they received their order (we were all on the same order). The lady proceeded to tell me my order was not my order and that it was someone else's. I replied no it is my order because of the certain type of substituted cheese on my sandwich. She decided to take my food out of my hands slam it on the counter and says she's done and walked away. Thankfully another employee came over and figured out the issue and he sorted it all out. In My opinion that was not ok especially for customer service.
I went to the Appleton Wisconsin location yesterday. It was very busy and I don't mind waiting until I saw a bunch the employees standing around talking and 3 people doing the work while there was a huge line. The guy that took my order could of cared less about customer service but the most upsetting part was I looked up and the ceiling tiles were so dirty and the vent over the grill was dripping with grease back on to the cooking portion of the grill. It was not only gross but a huge fire hazzard. First and last visit!
This place is horrible, horrible customer service, rude as can be, they don’t wear gloves, never coming back again. this place needs to be shut down
Great food, but poor work ethic from employees. They never stay open for the entire 7 hours that they are open. Quite sad as the job is not hard and I know this from experience managing fast food myself. I would never let my employees slack off and get paid for standing around and doing nothing for their last 1 to 2 hours they were supposed to be open and providing food service like they should. They are the only fast food in the mall that never closes they will. I have shown up at 5pm and the hours for them is to close at 6. They closed the register on me and said they close at 5. Clearly I show them the hours saying they have an hour till they close. They had the audacity to tell me that they did not care that I was waiting patiently in line and decided to deny service because they didn't want to work anymore for the day. Worst service and managed fast food place I have ever encountered. Most of their employees would be fired for what you can't even call a work ethic as well as the young men who are disrespectful of customers.This has always been their MO, bad employees and almost fully cooked soggy food.