The Casaloma Erbs has had many ups and downs over the years, and unfortunately the store is currently on a down streak for the last few years. From approximately 2013-2019, both Appleton Erbs were very well managed and run, and the employees were adequately trained and worked hard. Since 2019, a certain district manager took over and it’s been an absolute disaster ever since. The downtown store closed because they couldn’t keep employees and the managers literally kept dying. The owner of these stores is in his late 80’s and has completely lost touch with how operate a business. The Casaloma Store never cleans its soda lines and the district manager would not approve a $90 purchase for permanent ice machine cleaning wand so now when you get I e there are tiny specs or black mold visible. Seriously, get some ice and some Sprite and you will see flecks of black. They don’t actually fill out the temperature check logs for the soups, ingredients, and coolers and most of the time someone would just sit down on Sundays and fudge the numbers and file it away. They don’t bake the bread every 2-4 hours or so like they are supposed to and just bake a massive load in the morning and maybe 1-2 more throughout the day as needed. It’s very possible that by 2-3pm you are eating bread that was baked between 7-8am and sat out in the raw air for 8 hours. In 2022 there was thick green mold gunk lining the racks in the coolers and it was clear it hadn’t been cleaned in years. Both make tables in the store regularly go down and lose their temp/power. Employees do attempt to follow health and safety guidelines and move the products into the main cooler to stay at temp, but because no one regularly check the equipment temps with the logs, in can take hours or even days for anyone to notice the table is broken. While slicing the meats, the main slicers will leave each pile out in stacks until they are done with the entire loaf of whatever it is they are slicing. There are strict rules that as soon as a pack is done, you immediately wrap and date it and get it into the cooler to get back down to safe temp. This practice hasn’t been followed in years. The slicers will often not clean the machine in between slicing different products, like Turkey or cheese or capaicola, and residue of the meats and cheese would build up on the blade cross contaminating everything. The table was not flipped every single day as instructed, the dating of the products rules were often ignored, and the hand washing and gloves policy is not adhered to at all. This store NEEDS to change owners as soon as possible, and the district manager needs to be let go. It’s been suggested that the district manager is now to become the general manager of the Casaloma store specifically. If this is true, be prepared for extended wait times and incorrect orders as it was observed this manager does not understand the actual daily routine of the store, how to properly build the sandwiches per E&G corporate standards, and does not know how to staff or schedule the store. This manager was openly making sexist and inappropriate comments about the male employees, and would often force employees into hours long off the clock conversations just to talk smack about certain employees they didn’t care for.
Atmosphere: 1
Food: 1
Service: 1
cowcat33
Had the beacon sandwich it was pretty good just a tad salty could be the way its made but it was still good...
Atmosphere: 5
Food: 5
Service: 5
David Ring
Really fast, kind service and good subs.
Atmosphere: 5
Food: 5
Service: 5
Kyle Hooley
Good food.
Chris Zimmerman
Love the
Atmosphere: 5
Food: 5
Service: 5
Gage Yohann
Gave me a turkey sandwich with moldy bread. The 2 guys in there were very rude and not welcoming. Wouldn’t recommend.
Atmosphere: 4
Food: 1
Service: 3
Catherine Burk
Great sandwich at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Titan, Girf, Combo Comet Morehouse, Apollo, Half Spartan, Half-Pint Ham & Cheese, Jacob BlueFinger, Goliath, Giant Deli Pickle
Brenda Smith
I ordered a large amount of food through door dash for erberts and gerberts Iade my payment like I normally would and waited for the food to be delivered once it was delivered there was an issue a major issue they delivered me empty bags with a couple notes in which I found really rude so I called erberts on Casaloma dr in appleton and asked why I received empty bags and not the food I ordered and they proceeded to say I didn't pay I called door dash multiple times and they keep denying me my refund so then after a week of nothing from either of them I reached out to my bank and was finally given a refund erberts said the receipt says I didn't pay and door dash said they get paid once a week but no one would take care of me the way it should have been I love erberts but I will not be ordering from the one on Casaloma dr ever again As well as never using door dash again this is what was put on my porch*A note saying "no items ordered only notes"*A note saying "Hey E&G employee hereWe caught onto your scam for free food so here ya go enjoy thanks MGMT"Then one empty bag with the notes insidethe manager said they have been getting blanket order receipts for awhile but I showed my payment, emails, conformation everything I was asked and was told someone would get back to me but never heard from anyone door Dass refused my refund 3 timesAnd erberts wouldn't do a refund either saying I didn't pay my order was 127.00IF YOU ORDER FROM THEM THEY WILL JUST KEEP YOUR MONEY ALSO
Atmosphere: 1
Food: 1
Service: 1
Charity S.
The food here is way better than Subway, the service is super fast and the staff is very friendly. Get the Disrupter and the broccoli cheddar soup
jamie brewster
Tim really helped us out during a less than ideal evening in Appleton.. Thanks!!
We had a large catering order and it was accurate, on time and subs were great. I would recommend them for a party or just a quick lunch. Staff is very nice and fast.
Atmosphere: 4
Food: 5
Service: 5
Scotty Corser
Great place to get subs, super nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Girf
John SC
I said no tomato, there is no t on the wrapper.... why is there tomato on my sandwich?
Richard Jensen
Only way you will get a better sub is from home. Subway is amateur hour in comparison and I enjoy subway.
Atmosphere: 5
Food: 5
Service: 5
Alizabeth Thelen
Wish I could rate service zero stars. Worker was very rude turning us away more than 40 minutes to close saying they ran out of bread. Will not be returning to this location.
The Casaloma Erbs has had many ups and downs over the years, and unfortunately the store is currently on a down streak for the last few years. From approximately 2013-2019, both Appleton Erbs were very well managed and run, and the employees were adequately trained and worked hard. Since 2019, a certain district manager took over and it’s been an absolute disaster ever since. The downtown store closed because they couldn’t keep employees and the managers literally kept dying. The owner of these stores is in his late 80’s and has completely lost touch with how operate a business. The Casaloma Store never cleans its soda lines and the district manager would not approve a $90 purchase for permanent ice machine cleaning wand so now when you get I e there are tiny specs or black mold visible. Seriously, get some ice and some Sprite and you will see flecks of black. They don’t actually fill out the temperature check logs for the soups, ingredients, and coolers and most of the time someone would just sit down on Sundays and fudge the numbers and file it away. They don’t bake the bread every 2-4 hours or so like they are supposed to and just bake a massive load in the morning and maybe 1-2 more throughout the day as needed. It’s very possible that by 2-3pm you are eating bread that was baked between 7-8am and sat out in the raw air for 8 hours. In 2022 there was thick green mold gunk lining the racks in the coolers and it was clear it hadn’t been cleaned in years. Both make tables in the store regularly go down and lose their temp/power. Employees do attempt to follow health and safety guidelines and move the products into the main cooler to stay at temp, but because no one regularly check the equipment temps with the logs, in can take hours or even days for anyone to notice the table is broken. While slicing the meats, the main slicers will leave each pile out in stacks until they are done with the entire loaf of whatever it is they are slicing. There are strict rules that as soon as a pack is done, you immediately wrap and date it and get it into the cooler to get back down to safe temp. This practice hasn’t been followed in years. The slicers will often not clean the machine in between slicing different products, like Turkey or cheese or capaicola, and residue of the meats and cheese would build up on the blade cross contaminating everything. The table was not flipped every single day as instructed, the dating of the products rules were often ignored, and the hand washing and gloves policy is not adhered to at all. This store NEEDS to change owners as soon as possible, and the district manager needs to be let go. It’s been suggested that the district manager is now to become the general manager of the Casaloma store specifically. If this is true, be prepared for extended wait times and incorrect orders as it was observed this manager does not understand the actual daily routine of the store, how to properly build the sandwiches per E&G corporate standards, and does not know how to staff or schedule the store. This manager was openly making sexist and inappropriate comments about the male employees, and would often force employees into hours long off the clock conversations just to talk smack about certain employees they didn’t care for.
Atmosphere: 1
Food: 1
Service: 1
Had the beacon sandwich it was pretty good just a tad salty could be the way its made but it was still good...
Atmosphere: 5
Food: 5
Service: 5
Really fast, kind service and good subs.
Atmosphere: 5
Food: 5
Service: 5
Good food.
Love the
Atmosphere: 5
Food: 5
Service: 5
Gave me a turkey sandwich with moldy bread. The 2 guys in there were very rude and not welcoming. Wouldn’t recommend.
Atmosphere: 4
Food: 1
Service: 3
Great sandwich at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Titan, Girf, Combo Comet Morehouse, Apollo, Half Spartan, Half-Pint Ham & Cheese, Jacob BlueFinger, Goliath, Giant Deli Pickle
I ordered a large amount of food through door dash for erberts and gerberts Iade my payment like I normally would and waited for the food to be delivered once it was delivered there was an issue a major issue they delivered me empty bags with a couple notes in which I found really rude so I called erberts on Casaloma dr in appleton and asked why I received empty bags and not the food I ordered and they proceeded to say I didn't pay I called door dash multiple times and they keep denying me my refund so then after a week of nothing from either of them I reached out to my bank and was finally given a refund erberts said the receipt says I didn't pay and door dash said they get paid once a week but no one would take care of me the way it should have been I love erberts but I will not be ordering from the one on Casaloma dr ever again As well as never using door dash again this is what was put on my porch*A note saying "no items ordered only notes"*A note saying "Hey E&G employee hereWe caught onto your scam for free food so here ya go enjoy thanks MGMT"Then one empty bag with the notes insidethe manager said they have been getting blanket order receipts for awhile but I showed my payment, emails, conformation everything I was asked and was told someone would get back to me but never heard from anyone door Dass refused my refund 3 timesAnd erberts wouldn't do a refund either saying I didn't pay my order was 127.00IF YOU ORDER FROM THEM THEY WILL JUST KEEP YOUR MONEY ALSO
Atmosphere: 1
Food: 1
Service: 1
The food here is way better than Subway, the service is super fast and the staff is very friendly. Get the Disrupter and the broccoli cheddar soup
Tim really helped us out during a less than ideal evening in Appleton.. Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We had a large catering order and it was accurate, on time and subs were great. I would recommend them for a party or just a quick lunch. Staff is very nice and fast.
Atmosphere: 4
Food: 5
Service: 5
Great place to get subs, super nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Girf
I said no tomato, there is no t on the wrapper.... why is there tomato on my sandwich?
Only way you will get a better sub is from home. Subway is amateur hour in comparison and I enjoy subway.
Atmosphere: 5
Food: 5
Service: 5
Wish I could rate service zero stars. Worker was very rude turning us away more than 40 minutes to close saying they ran out of bread. Will not be returning to this location.
Atmosphere: 1
Service: 1