They've hired new people and for the first time ever, someone was cleaning the lobby. Food has always been alright but this is the best experience we've had so far
Atmosphere: 5
Food: 5
Service: 5
Jason McDonald
Sooo... had a couple min to run out and pick up lunch today. Place my order online and pick it up. Get back to the office, and this is what I get... sure doesn't look like chicken. (See photo sandwich with receipt) Wth!? Like.... not even close. I don't have time to run back over there either. So this sucks. Wish there was a way to request a refund on the app. 1 star, but I wish I could give 0.
Atmosphere: 2
Food: 1
Service: 2
kay Weinmann
I would give 0 stars if I could. I have used the app multiple times to have my orders delivered, ready to be picked up when I got there, or simply just for the points. I have never had an issue until this last time. My whole order was messed up, they didn’t give me half of my items and when I called for a refund or to pick up the items later as I was at work they told me no. The lady on the phone was very rude and disrespectful, there was a point she said “okay and? There’s nothing I can do for you I’ve said that” in a very snotty tone. Absolutely ridiculous subway. I will probably never be back to a subway after this experience.
Atmosphere: 1
Food: 1
Service: 1
Betty Pingel
I ordered a 6 in sub and received one that was noticeably smaller than that. I reviewed them and received a hope-you-will-eat-with-us-again message back. No mention of the fact I didn't receive what I ordered. Not a location I will return to.
Atmosphere: 4
Food: 3
Service: 2
Kristine Van Roy
Customer service is non existent. They would not replace a sandwich that was made incorrectly for a person who asked for no dairy. When the sandwich was brought back to the restaurant, they adamantly told us that they would not re.ake the sandwich because it was made correctly. We found d a corner piece of the triangle of American cheese in the sandwich. The rest of the sandwich did not have cheese. The tomatoes were gross and covered with parmesan cheese. This was around 6:30 pm, and we were the only customers in the place. A blonde haired e.ployee was rude to us when we brought the issue to her attention. No replace ment was given. We spent $66 on 3 sandwiches with sides 2 drinks and a desert plus tip undeserved. Never again. Subway...you have really gone down hill and don't care about customers welfare. The sandwich was contaminated with dairy for a person who cannot tolerate dairy. Next step may be a lawsuit. The blonde attendant should be dismissed of her duties at the very least at the Darboy Kk location in Wisconsin.
Bedtzy Fierros
first off it didn’t look appealing after going down the line, customer service was terrible. girl had an airpods in and she kept repeating “what” after everything i said like if she couldn’t take out her airpod and continued to be negative and have an attitude towards me. Terrible service.
Atmosphere: 1
Food: 3
Service: 1
Abigail Ann
Food was 10/10, customer service was non-existent. Went in a bit before close, two females and a male were working, none of which could acknowledge we came into the store until we stood there looking at them long enough. The whole experience felt like we had extremely inconvenienced them, it seemed like all of their dogs died this day. After we paid nothing was said so I go "thank you very much have a good night" and got no response. Probably won't go back to this location unless it's in a pinch. Was literally the twilight zone. For reference this was 11/29
Food: 4
Liinda Ott
They didn't have the vegetables to finish off my they were out
Lisa was so friendly and quick with our order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
They've hired new people and for the first time ever, someone was cleaning the lobby. Food has always been alright but this is the best experience we've had so far
Atmosphere: 5
Food: 5
Service: 5
Sooo... had a couple min to run out and pick up lunch today. Place my order online and pick it up. Get back to the office, and this is what I get... sure doesn't look like chicken. (See photo sandwich with receipt)
Wth!? Like.... not even close. I don't have time to run back over there either. So this sucks. Wish there was a way to request a refund on the app. 1 star, but I wish I could give 0.
Atmosphere: 2
Food: 1
Service: 2
I would give 0 stars if I could. I have used the app multiple times to have my orders delivered, ready to be picked up when I got there, or simply just for the points. I have never had an issue until this last time. My whole order was messed up, they didn’t give me half of my items and when I called for a refund or to pick up the items later as I was at work they told me no. The lady on the phone was very rude and disrespectful, there was a point she said “okay and? There’s nothing I can do for you I’ve said that” in a very snotty tone. Absolutely ridiculous subway. I will probably never be back to a subway after this experience.
Atmosphere: 1
Food: 1
Service: 1
I ordered a 6 in sub and received one that was noticeably smaller than that. I reviewed them and received a hope-you-will-eat-with-us-again message back. No mention of the fact I didn't receive what I ordered. Not a location I will return to.
Atmosphere: 4
Food: 3
Service: 2
Customer service is non existent. They would not replace a sandwich that was made incorrectly for a person who asked for no dairy. When the sandwich was brought back to the restaurant, they adamantly told us that they would not re.ake the sandwich because it was made correctly. We found d a corner piece of the triangle of American cheese in the sandwich. The rest of the sandwich did not have cheese. The tomatoes were gross and covered with parmesan cheese. This was around 6:30 pm, and we were the only customers in the place. A blonde haired e.ployee was rude to us when we brought the issue to her attention. No replace ment was given. We spent $66 on 3 sandwiches with sides 2 drinks and a desert plus tip undeserved. Never again. Subway...you have really gone down hill and don't care about customers welfare. The sandwich was contaminated with dairy for a person who cannot tolerate dairy. Next step may be a lawsuit. The blonde attendant should be dismissed of her duties at the very least at the Darboy Kk location in Wisconsin.
first off it didn’t look appealing after going down the line, customer service was terrible. girl had an airpods in and she kept repeating “what” after everything i said like if she couldn’t take out her airpod and continued to be negative and have an attitude towards me. Terrible service.
Atmosphere: 1
Food: 3
Service: 1
Food was 10/10, customer service was non-existent. Went in a bit before close, two females and a male were working, none of which could acknowledge we came into the store until we stood there looking at them long enough. The whole experience felt like we had extremely inconvenienced them, it seemed like all of their dogs died this day. After we paid nothing was said so I go "thank you very much have a good night" and got no response. Probably won't go back to this location unless it's in a pinch. Was literally the twilight zone. For reference this was 11/29
Food: 4
They didn't have the vegetables to finish off my they were out
Poor service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Special instructions were NOT followed at all! Very
Atmosphere: 1
Food: 1
Service: 1
Special instructions were NOT followed at all! Very
Ordered through the app and they put the wrong things on the sub, added dressing when not requested and didn’t toast a sub. Complete incompetence.
They never answered the phone and I called 3 times! Very displeased.
Miss the 5 dollar foot longs. Still good service was awesome. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
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