We arrived at subway at 1:56 pm. They stated they do not open until another 30 minutes. Online it states they are open 8:00am - 9:00pm.
Atmosphere: 1
Service: 1
Tammy Johnson
Last time I ordered online from here I asked for my sandwiches toasted but received cold meat. This time I asked them to double toast the sandwiches in the boats and then double toast the sandwiches in the toaster. My meat was still ice cold.
It could be blamed on the car ahead of us that waited close to 30 minutes for two sandwiches because we couldnt go in as the lobby was closed, but that still isnt an excuse. The sandwhiches still needed to be remade, but the worker slammed the window in our faces when we asked why it took so long and didnt come back.
100% not happy. Theres no reason it takes almost thirty minutes to make two sandwiches, there's no reason you should be selling cold meat (beef and chicken) to customers, and there is definitely no reason for your clerks to be so rude.
I'm pretty sure Subway isn't allowed to sell the philly steak and chicken to customers cold, but here they are giving people sandwiches that will give customers food poisoning. Thanks for nothing.
Atmosphere: 1
Food: 1
Service: 1
Mackensi Cook
They didn’t give me a receipt. I repeated my order 3x in the drive thru only to receive nothing correct. My sub wasn’t toasted, and had so much salt I quite literally threw it away. I couldn’t choke it down. That would’ve been whatever if I got the cookies I ordered. The three cookies I got were raisin oatmeal?? I asked for one chocolate chip. Not too sure how nothing other than the soda in my order was edible considering I spent $15 and 12 out of my thirty minute lunch break at the Subway drive thru.
james jones
Employees and general manager have zero sense of urgency and care for their jobs. Worst customer service experience. Staffs are always changing every two weeks; says much about the owner and managers there. If you want a bad customer service experience then this Subway is for you.
Atmosphere: 2
Food: 1
Service: 1
Amy Stephany
$20 for 2 subs with just ham and cheese, presented a buy one get one half off coupon and they wouldn't accept it, rude and unhelpful, receipt shows I was charged for items that I didn't order. Don't recommend
Atmosphere: 1
Food: 1
Service: 1
Rachael Jurek
There were two people behind the counter but Tyler was doing everything customer-facing. He was courteous and helpful. The other lady was not. She didn't help him at all, sliced salami and just told him what he did wrong. She didn't stop to serve customers when she clearly could have. No reason for a wait when there's the same number of customers as workers. They were also out of tuna and avacado.
Atmosphere: 2
Food: 5
Service: 3
Emma Seymour
The store manager was very rude. I was at the store first before anyone came in the lobby, and the line got full. I sat here watching all the subs being made on my lunch break. I ordered my food in the car and waited multiple minutes before coming in, I sat and watched subs being made, and finally asked if my order was ready. She told me it printed just now but I was waiting 15 minutes she just hadn’t gone to the register to get the slip. She said it’ll be awhile and catered to everyone who came in after me. I asked if she could make mine next as I’ve been here first and I am on lunch. She said I can leave and cancel my order. She’s not going to do this with me, and that I’m trying to skip everyone in line. She said it loud infront of everyone telling me I can go. Going in order would mean my sub would be made in order prior to taking new orders of people who were here after me. I was embarrassed and in tears. This isn’t right and Angela B should be talked to. No customer service, no friendliness, no thanking me for my patience of 30 minutes for one foot long, but instead attitude and telling me we can go. I asked for corporate order and she refused to look and went to the next person. Then she threatened to call the police because we are just asking for our sub and she was intentionally taking all the new orders infront of me to be petty. Told me I was running my mouth because I asked if my sub could be made next. I have a video if corporate can call me.
Atmosphere: 1
Food: 1
Service: 1
Frank Spn
poor service and bad food
Atmosphere: 1
Food: 1
Service: 1
Nate Pedtke
The foods fine, I mean it's subway right? My issue is the staff don't seem to have been trained to give customer service or just don't care to at all. I've very rarely been greeted, never been thanked for coming in, not even really a see ya at the end of the interaction. Everything is rushed and curt, honestly feels like I'm getting in their way by purchasing the product they're employed to sell. Mind you this experience is the same whether there's a line of 5 people or if I come in and the staff are standing on their phones waiting for something to do. A little retraining would go a long way at this location.
Atmosphere: 2
Food: 4
Service: 1
A_Marky_ Mark
The food has never been an issue. The wait time is the issue, having to wait for 2 cars in drive thru to order before I can order inside makes me feel like it was pointless to come inside. Cashier was nice but alone
I always order online and have never had a problem in about 5 yrs. Nice quiet place to sit and eat or you can pick up your order at the drive thru.
Atmosphere: 4
Food: 5
Service: 5
Megan Green
Absolutely don't recommend this location, we ordered to go and apon recieving our food they didn't put any of the extras on the subs, no vegies and no sauce!! How can someone be so bad at such a simple task? Subway is going down hill so fast.
Atmosphere: 1
Food: 1
Service: 1
Angie's Junglehouse
Closed 30 minutes before close...
R B
Extremely rude girl with purplish hair wouldn't even acknowledge me and then went and helped the drive thru when I was standing there first. Someone needs to teach customer service to these ppl
Star Frasier
Bad customer service the 2 ladies working just talked to eachother the whole time and I got told pizzas only come in cheese pepperoni and bacon but have never had a problem before.
We arrived at subway at 1:56 pm. They stated they do not open until another 30 minutes. Online it states they are open 8:00am - 9:00pm.
Atmosphere: 1
Service: 1
Last time I ordered online from here I asked for my sandwiches toasted but received cold meat. This time I asked them to double toast the sandwiches in the boats and then double toast the sandwiches in the toaster. My meat was still ice cold.
It could be blamed on the car ahead of us that waited close to 30 minutes for two sandwiches because we couldnt go in as the lobby was closed, but that still isnt an excuse. The sandwhiches still needed to be remade, but the worker slammed the window in our faces when we asked why it took so long and didnt come back.
100% not happy. Theres no reason it takes almost thirty minutes to make two sandwiches, there's no reason you should be selling cold meat (beef and chicken) to customers, and there is definitely no reason for your clerks to be so rude.
I'm pretty sure Subway isn't allowed to sell the philly steak and chicken to customers cold, but here they are giving people sandwiches that will give customers food poisoning. Thanks for nothing.
Atmosphere: 1
Food: 1
Service: 1
They didn’t give me a receipt. I repeated my order 3x in the drive thru only to receive nothing correct. My sub wasn’t toasted, and had so much salt I quite literally threw it away. I couldn’t choke it down. That would’ve been whatever if I got the cookies I ordered. The three cookies I got were raisin oatmeal?? I asked for one chocolate chip. Not too sure how nothing other than the soda in my order was edible considering I spent $15 and 12 out of my thirty minute lunch break at the Subway drive thru.
Employees and general manager have zero sense of urgency and care for their jobs. Worst customer service experience. Staffs are always changing every two weeks; says much about the owner and managers there. If you want a bad customer service experience then this Subway is for you.
Atmosphere: 2
Food: 1
Service: 1
$20 for 2 subs with just ham and cheese, presented a buy one get one half off coupon and they wouldn't accept it, rude and unhelpful, receipt shows I was charged for items that I didn't order. Don't recommend
Atmosphere: 1
Food: 1
Service: 1
There were two people behind the counter but Tyler was doing everything customer-facing. He was courteous and helpful. The other lady was not. She didn't help him at all, sliced salami and just told him what he did wrong. She didn't stop to serve customers when she clearly could have. No reason for a wait when there's the same number of customers as workers. They were also out of tuna and avacado.
Atmosphere: 2
Food: 5
Service: 3
The store manager was very rude. I was at the store first before anyone came in the lobby, and the line got full. I sat here watching all the subs being made on my lunch break. I ordered my food in the car and waited multiple minutes before coming in, I sat and watched subs being made, and finally asked if my order was ready. She told me it printed just now but I was waiting 15 minutes she just hadn’t gone to the register to get the slip. She said it’ll be awhile and catered to everyone who came in after me. I asked if she could make mine next as I’ve been here first and I am on lunch. She said I can leave and cancel my order. She’s not going to do this with me, and that I’m trying to skip everyone in line. She said it loud infront of everyone telling me I can go. Going in order would mean my sub would be made in order prior to taking new orders of people who were here after me. I was embarrassed and in tears. This isn’t right and Angela B should be talked to. No customer service, no friendliness, no thanking me for my patience of 30 minutes for one foot long, but instead attitude and telling me we can go. I asked for corporate order and she refused to look and went to the next person. Then she threatened to call the police because we are just asking for our sub and she was intentionally taking all the new orders infront of me to be petty. Told me I was running my mouth because I asked if my sub could be made next. I have a video if corporate can call me.
Atmosphere: 1
Food: 1
Service: 1
poor service and bad food
Atmosphere: 1
Food: 1
Service: 1
The foods fine, I mean it's subway right? My issue is the staff don't seem to have been trained to give customer service or just don't care to at all. I've very rarely been greeted, never been thanked for coming in, not even really a see ya at the end of the interaction. Everything is rushed and curt, honestly feels like I'm getting in their way by purchasing the product they're employed to sell. Mind you this experience is the same whether there's a line of 5 people or if I come in and the staff are standing on their phones waiting for something to do. A little retraining would go a long way at this location.
Atmosphere: 2
Food: 4
Service: 1
The food has never been an issue.
The wait time is the issue, having to wait for 2 cars in drive thru to order before I can order inside makes me feel like it was pointless to come inside. Cashier was nice but alone
Atmosphere: 1
Food: 5
Service: 3
Restaurantji Recommends
I always order online and have never had a problem in about 5 yrs. Nice quiet place to sit and eat or you can pick up your order at the drive thru.
Atmosphere: 4
Food: 5
Service: 5
Absolutely don't recommend this location, we ordered to go and apon recieving our food they didn't put any of the extras on the subs, no vegies and no sauce!! How can someone be so bad at such a simple task? Subway is going down hill so fast.
Atmosphere: 1
Food: 1
Service: 1
Closed 30 minutes before close...
Extremely rude girl with purplish hair wouldn't even acknowledge me and then went and helped the drive thru when I was standing there first. Someone needs to teach customer service to these ppl
Bad customer service the 2 ladies working just talked to eachother the whole time and I got told pizzas only come in cheese pepperoni and bacon but have never had a problem before.
Atmosphere: 1
Food: 1
Service: 1
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