I consistently provide five-star ratings for my valued guests. While I never explicitly solicit reviews, I always express my appreciation for their positive contributions following their departure, assuring them of a five-star rating and extending a warm welcome for future stays. This approach frequently elicits reciprocal five-star reviews, while potentially deterring negative feedback or encouraging constructive private comments from those who might otherwise offer less favorable assessments. This strategy proves highly effective in fostering positive guest relations without applying undue pressure.
Atmosphere: 5
Food: 5
Service: 5
Cindy Perry
Standard Starbucks fare, consistent, reliable quality. Location is fine, but you pass another Starbucks that would be easier to access if you don't need access to that Kalahari.
Atmosphere: 5
Food: 5
Service: 5
Kammey Kendall
It gets worse every time we visit, more expensive, worse customer service, more issues. Not sure how it’s possible. We visited the front desk SEVEN times, because they kept messing up our wristbands for the amusement park. Even then they messed it up and we just gave up. The prices are astronomical. Customer service less than average. They would rather spend time arguing with you than fixing THEIR mistakes. The kids all got super sick from the chlorine overkill from people constantly pooping in the pool. We come every year and this year was likely the last. Would rather visit great wolf lodge or another waterpark.
Kelly Hennessy Raczek
We are on our last night here and I cannot wait to leave.
My son's Nike clothing was stolen from our room. Absolutely nothing was done.
The wave pool had to close because someone pooped in it.
My son has chemical burns from the chlorine.
There is a never ending gurgle sound from the bathroom that makes it hard to sleep.
We've come here often since 2016. It's a shame how rundown it has become.
pranav patel
Best last minute cake ever ❤️
Atmosphere: 5
Food: 5
Service: 5
Tammy Satraitis
My children and granddaughters witnessed a lady peeing next to her car. This lady wiped and left the tissue there mid day mind you!!!! we brought it to the front desks attention. Nina was super helpful i gave her all the information license plate pic of the couple etc. Security called for more information but nothing was done OF COURSE!!!! People were walking barefoot in the parking lot kids included!!!! While in the Waterpark same lady walked in with a shirt that read I PEE IN POOLS!!!!! Seems like money is more important here than safety!!!
Wa'el
Tastes nothing like Starbucks coffee. The food is also horrible.
Atmosphere: 2
Food: 1
Service: 1
Kararena Suzano
THIS PLACE SHOULD NOT HAVE THE STARBUCKS LOGO IF IT DOESN'T TAKE GIFT CARDS AND HAVE ALL THE DRINKS AND PRICIER. I don't have an issue but at least have a sign. The person taking orders can't get the drink right and gave me a different drink instead and also, I LITERALLY spell my name out and the server still wrote it wrong. But thanks to the people making the drinks, got the order right for me. I went early so should not be busy.
Atmosphere: 5
Food: 5
Service: 3
William Mckinley
Taste just like starbucks. The price is more expensive cause it in the hotel but that's cause of convenience. The service was great I had no issues. The bad reviews you see on here are definitely from broke people complaining about price and just downright un happy people.
Bakery and sweets selection is beautiful, I always get the tiramisu as it’s been a long time favorite of mine. Beverage prices are almost double what they would be elsewhere ($8 for a small dragon fruit refresher) wait was long and definitely felt rushed through.
Atmosphere: 3
Food: 4
Service: 3
Iris Gobin
Coffee tastes like hot water - a big waste of money. Also they took like 15 min to do our two coffees and it wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
Badriraman Balasubramanian
Terrible service. Orders all messed up. Fake Starbucks. Their coffee tastes like Dr. Pepper with hot water. Horrible experience for me and my friends as well.
Atmosphere: 1
Food: 2
Service: 1
L S
They have some cool looking desserts. But there were fruit flies in one of the dessert food cases. I regret tipping because they took forever with our order, and all we got were already prepared desserts and all they had to do was grab them. They forgot one of the desserts, so we had to wait longer after already waiting too long. People who ordered lattes after us were getting their orders first. Just strange when they don't have to "make" our order. I hate when places ask you to tip first. Wish I could take it back. Oh well. We wouldn't come back here.
I consistently provide five-star ratings for my valued guests. While I never explicitly solicit reviews, I always express my appreciation for their positive contributions following their departure, assuring them of a five-star rating and extending a warm welcome for future stays. This approach frequently elicits reciprocal five-star reviews, while potentially deterring negative feedback or encouraging constructive private comments from those who might otherwise offer less favorable assessments. This strategy proves highly effective in fostering positive guest relations without applying undue pressure.
Atmosphere: 5
Food: 5
Service: 5
Standard Starbucks fare, consistent, reliable quality. Location is fine, but you pass another Starbucks that would be easier to access if you don't need access to that Kalahari.
Atmosphere: 5
Food: 5
Service: 5
It gets worse every time we visit, more expensive, worse customer service, more issues. Not sure how it’s possible. We visited the front desk SEVEN times, because they kept messing up our wristbands for the amusement park. Even then they messed it up and we just gave up. The prices are astronomical. Customer service less than average. They would rather spend time arguing with you than fixing THEIR mistakes. The kids all got super sick from the chlorine overkill from people constantly pooping in the pool. We come every year and this year was likely the last. Would rather visit great wolf lodge or another waterpark.
We are on our last night here and I cannot wait to leave. My son's Nike clothing was stolen from our room. Absolutely nothing was done. The wave pool had to close because someone pooped in it. My son has chemical burns from the chlorine. There is a never ending gurgle sound from the bathroom that makes it hard to sleep. We've come here often since 2016. It's a shame how rundown it has become.
Best last minute cake ever ❤️
Atmosphere: 5
Food: 5
Service: 5
My children and granddaughters witnessed a lady peeing next to her car. This lady wiped and left the tissue there mid day mind you!!!! we brought it to the front desks attention. Nina was super helpful i gave her all the information license plate pic of the couple etc. Security called for more information but nothing was done OF COURSE!!!! People were walking barefoot in the parking lot kids included!!!! While in the Waterpark same lady walked in with a shirt that read I PEE IN POOLS!!!!! Seems like money is more important here than safety!!!
Tastes nothing like Starbucks coffee. The food is also horrible.
Atmosphere: 2
Food: 1
Service: 1
THIS PLACE SHOULD NOT HAVE THE STARBUCKS LOGO IF IT DOESN'T TAKE GIFT CARDS AND HAVE ALL THE DRINKS AND PRICIER. I don't have an issue but at least have a sign. The person taking orders can't get the drink right and gave me a different drink instead and also, I LITERALLY spell my name out and the server still wrote it wrong. But thanks to the people making the drinks, got the order right for me. I went early so should not be busy.
Atmosphere: 5
Food: 5
Service: 3
Taste just like starbucks. The price is more expensive cause it in the hotel but that's cause of convenience. The service was great I had no issues. The bad reviews you see on here are definitely from broke people complaining about price and just downright un happy people.
Atmosphere: 5
Food: 5
Service: 5
They nice place cool
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
PHENOMENAL desserts, horrible service
Atmosphere: 2
Food: 5
Service: 1
Bakery and sweets selection is beautiful, I always get the tiramisu as it’s been a long time favorite of mine. Beverage prices are almost double what they would be elsewhere ($8 for a small dragon fruit refresher) wait was long and definitely felt rushed through.
Atmosphere: 3
Food: 4
Service: 3
Coffee tastes like hot water - a big waste of money. Also they took like 15 min to do our two coffees and it wasn’t even busy.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Orders all messed up. Fake Starbucks. Their coffee tastes like Dr. Pepper with hot water. Horrible experience for me and my friends as well.
Atmosphere: 1
Food: 2
Service: 1
They have some cool looking desserts. But there were fruit flies in one of the dessert food cases. I regret tipping because they took forever with our order, and all we got were already prepared desserts and all they had to do was grab them. They forgot one of the desserts, so we had to wait longer after already waiting too long. People who ordered lattes after us were getting their orders first. Just strange when they don't have to "make" our order. I hate when places ask you to tip first. Wish I could take it back. Oh well. We wouldn't come back here.
Atmosphere: 2
Food: 3
Service: 1
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