Funny how a sub shop has better french fries than McDonald's.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Steak, French Fries, Cheese Steak
Patryk Burzec
Great service and quality
Daniel Juliano
Was recommended the roast beef sandwich and it really hit the spot. The beef was rare, which is good, the ingredients were fresh, and the small sandwich was filling.
Atmosphere: 4
Food: 5
Service: 5
Avery
Ordered pickup and got there about 15 min later. The website said there were 25 more min to wait. I went into the store to ask why it would take so long, and they said if I was unhappy, I could cancel my order and order it in the store. They said it still would take a while, so I just went to Jimmy John's instead. Jimmy John's didn't screw up my order, and the employees were very kind.
Service: 1
Alisa P.
Stopped at 7:07 pm. No lights on inside, and no menu lights outside. It's dark out how in the world are you supposed to see an outside menu?!?!
Atmosphere: 1
Service: 1
Aaron Foulk
Awful service, we waited 30 minutes for our food, never got the milkshake we ordered and were told they were out of shake mix. Very dissatisfied with the entire experience.
Atmosphere: 1
Food: 1
Service: 1
Mary Te Stroete
The pumpkin pie shake was delicious (thank you to the staff who recommended that flavor!). The rest of our order was very good & service was quick.
Atmosphere: 5
Food: 5
Service: 5
Justajoke Joke
I placed an online order today, when I was emailed the receipt there was no sub sandwich on the order, only sides. (My fault). I called the store and the kid told me it would be best to cancel the order and resubmit, so I did. Well long story short he did NOT cancel my order and that unleashed all kinds of havoc with the door dash driver. After several texts from him and his passing his phone to an employee, he explained he was too busy to cancel my order and that he would fix it. Door dash driver comes, my cheese curds are cold and gross, my fries are stone cold, I asked for black olives on my sandwich and they put pickles, and I am missing my potato chips! I called again and told him, he said he would refund the chips and then went on to say because I put in 2 orders at the busiest time this is the reason it happened. I interrupted him and said “ don’t blame me” and here’s the kicker, he HUNG UP on me!’ Are you kidding me??? This is NOT acceptable!! Cousins Sub in Beaver Dam, NEVER AGAIN!!! Absolutely unacceptable! UPDATE -8/23 I have contacted you twice at the e-mail given and have NOT heard a word back! At a minimum I still have yet to receive my refund for the large bag of potato chips! My whole order/experience was a mess and would expect my Entire amount refunded $32.61 promptly! Thank you
Food: 2
Service: 1
john jarmain
Something has changed here. No one seemed to give blank if your order is correct. They totally messed up my order. The place seems to be in disarray. There are other places to eat at in BD that won't screw up your order.
Atmosphere: 1
Food: 2
Service: 1
Angie Vodak
My Mom and I saw this Cousin Sub place and thought we’d give it a try since we have always loved Cousins! We entered the restaurant and we were deciding what to order. Emily, employee of Cousins, walked up to the register, just looked at us, didn’t welcome us to Cousins, her expression on her face made us feel uncomfortable, like we were bothering her with our presence. We ordered our food, another girl who was in drive-thru brought us our meal with a smile. The other girl who was doing the grill, she was on her phone after making our meal while in the kitchen. Phones should be allowed in the area of food whatsoever. While we were eating the place cleared out of 5-6 people and still no one was coming out in the lobby to clean. Floors dirty, tables need washing. The only good thing I can say about this place is that today, the food was great.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Sub and Fries, Fries, Philly
Ordered online 7/23/2024 for sub sandwiches, soups and cheese curds. Was told they couldn't make the curds. Said ok asked for refund, was told had to wait until someone could do it. The curds were charged to the bill. Called twice and was told I would be refunded. It takes a while to get the refund. Got it 3 days later.
Service: 1
p p
Been going there for years and loved the place. It appears there are new owners/management. It has really went downhill. Hard bread, barely any meat and rude staff.
Atmosphere: 2
Food: 1
Service: 3
Mischel Mortensen
I love this place, the food is always fresh, so good, friendly staff, but the sandwiches are expensive... worth it, though!
Atmosphere: 5
Food: 5
Service: 5
Robin Resch
This place has gone downhill in the last couple of months, you walk in there is nobody and I mean nobody is out there to take your order. My daughter was waiting to place an order and I ended up calling to see if somebody was actually there. We went in there a couple of months ago and the employees were yelling and swearing at each other and didn’t care that they had customer standing there. They were beyond rude, we filled out the survey and not one person got back to us about that. I don’t know why we keep going back to this place but I’m thinking it is time to stop going there.
Atmosphere: 1
Service: 1
Realtruth. J
Ordered a 15” Wisconsin Cheesesteak to share with my wife and it was less than desirable. Very Very little meats and fillings especially paying $20. Been going here for years and the product has gone down hill the last year. I’ll be going somewhere else going forward.
Funny how a sub shop has better french fries than McDonald's.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Steak, French Fries, Cheese Steak
Great service and quality
Was recommended the roast beef sandwich and it really hit the spot. The beef was rare, which is good, the ingredients were fresh, and the small sandwich was filling.
Atmosphere: 4
Food: 5
Service: 5
Ordered pickup and got there about 15 min later. The website said there were 25 more min to wait. I went into the store to ask why it would take so long, and they said if I was unhappy, I could cancel my order and order it in the store. They said it still would take a while, so I just went to Jimmy John's instead. Jimmy John's didn't screw up my order, and the employees were very kind.
Service: 1
Stopped at 7:07 pm. No lights on inside, and no menu lights outside. It's dark out how in the world are you supposed to see an outside menu?!?!
Atmosphere: 1
Service: 1
Awful service, we waited 30 minutes for our food, never got the milkshake we ordered and were told they were out of shake mix. Very dissatisfied with the entire experience.
Atmosphere: 1
Food: 1
Service: 1
The pumpkin pie shake was delicious (thank you to the staff who recommended that flavor!). The rest of our order was very good & service was quick.
Atmosphere: 5
Food: 5
Service: 5
I placed an online order today, when I was emailed the receipt there was no sub sandwich on the order, only sides. (My fault). I called the store and the kid told me it would be best to cancel the order and resubmit, so I did. Well long story short he did NOT cancel my order and that unleashed all kinds of havoc with the door dash driver. After several texts from him and his passing his phone to an employee, he explained he was too busy to cancel my order and that he would fix it. Door dash driver comes, my cheese curds are cold and gross, my fries are stone cold, I asked for black olives on my sandwich and they put pickles, and I am missing my potato chips! I called again and told him, he said he would refund the chips and then went on to say because I put in 2 orders at the busiest time this is the reason it happened. I interrupted him and said “ don’t blame me” and here’s the kicker, he HUNG UP on me!’ Are you kidding me??? This is NOT acceptable!! Cousins Sub in Beaver Dam, NEVER AGAIN!!! Absolutely unacceptable! UPDATE -8/23
I have contacted you twice at the e-mail given and have NOT heard a word back! At a minimum I still have yet to receive my refund for the large bag of potato chips! My whole order/experience was a mess and would expect my Entire amount refunded $32.61 promptly! Thank you
Food: 2
Service: 1
Something has changed here. No one seemed to give blank if your order is correct. They totally messed up my order. The place seems to be in disarray. There are other places to eat at in BD that won't screw up your order.
Atmosphere: 1
Food: 2
Service: 1
My Mom and I saw this Cousin Sub place and thought we’d give it a try since we have always loved Cousins! We entered the restaurant and we were deciding what to order. Emily, employee of Cousins, walked up to the register, just looked at us, didn’t welcome us to Cousins, her expression on her face made us feel uncomfortable, like we were bothering her with our presence. We ordered our food, another girl who was in drive-thru brought us our meal with a smile. The other girl who was doing the grill, she was on her phone after making our meal while in the kitchen. Phones should be allowed in the area of food whatsoever. While we were eating the place cleared out of 5-6 people and still no one was coming out in the lobby to clean. Floors dirty, tables need washing. The only good thing I can say about this place is that today, the food was great.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Sub and Fries, Fries, Philly
Restaurantji Recommends
Ordered online 7/23/2024 for sub sandwiches, soups and cheese curds. Was told they couldn't make the curds. Said ok asked for refund, was told had to wait until someone could do it. The curds were charged to the bill. Called twice and was told I would be refunded. It takes a while to get the refund. Got it 3 days later.
Service: 1
Been going there for years and loved the place. It appears there are new owners/management. It has really went downhill. Hard bread, barely any meat and rude staff.
Atmosphere: 2
Food: 1
Service: 3
I love this place, the food is always fresh, so good, friendly staff, but the sandwiches are expensive... worth it, though!
Atmosphere: 5
Food: 5
Service: 5
This place has gone downhill in the last couple of months, you walk in there is nobody and I mean nobody is out there to take your order. My daughter was waiting to place an order and I ended up calling to see if somebody was actually there. We went in there a couple of months ago and the employees were yelling and swearing at each other and didn’t care that they had customer standing there. They were beyond rude, we filled out the survey and not one person got back to us about that. I don’t know why we keep going back to this place but I’m thinking it is time to stop going there.
Atmosphere: 1
Service: 1
Ordered a 15” Wisconsin Cheesesteak to share with my wife and it was less than desirable. Very Very little meats and fillings especially paying $20. Been going here for years and the product has gone down hill the last year. I’ll be going somewhere else going forward.
Atmosphere: 1
Food: 2
Service: 1
Loading...