Got my water with a live worm in it. Manager claims checked ice bin and filter and eco lab check all good no issues. She missed the major issue iHAD A LIVE WORM in my ice water that I had drank 1/4 of it before realizing. Sadly … I am the customer I do not work at McDonald’s
Kevin Eggers
Extremely long time to sit in a drive thru for your staple items cheeseburgers and fries with special orders….do better McDonalds on Prairie Ave
Service: 1
Kathy Schultz
Nice experience, short wait. Well made iced coffee.
Atmosphere: 5
Food: 5
Service: 5
Nancy Richardson
I came through drive thru with my granddaughter a couple nights ago and she ordered the Chicken Big Mac meal. The chicken was so hard and it wasn’t even lukewarm, so she only ate part of it. I decided I’d try it again. After sitting in drive thru for about 20 minutes, I thought maybe my food would at least be hot. It was not. My fries were stale tasting and only warm, and my sandwich was cold. The chicken for the Chicken Big Mac was so horrible. It, again, was so hard and just so unappetizing. I wanted to take it back but I didn’t feel like waiting in line all over again so this was a waste of my money. This McDonalds is honestly the very worst one I have ever been to. The food is always cold. Because the food is always cold I always have to ask them to make it fresh. The last time I came here I ordered fresh chicken nuggets. They were warm but they were like rubber and hard so definitely they had been heated up instead of made fresh. There are so many horrible reviews about this place I just cannot believe that this continues and nothing ever changes.
Food: 1
Service: 2
Rosmery Andino
As always I rectify this is a place where they make you feel very good Pleasant, attentive, helpful staff. They are the best in attention and warmth
Atmosphere: 5
Food: 5
Service: 5
Jennifer Baumann
Whats the point of being open until 11 if you stop serving at 10
Atmosphere: 1
Food: 1
Service: 1
Mary Westness
Ordered breakfast for six people. Received the worst service I've ever gotten. It took 35 minutes for them to get me my items and they forgot my drinks. Waited for those to find they had left a whole meal out of my order.
ace albright
Did the online order and it still took them over 45 minutes to get my order ready. And then got home and was missing food. This McDonald's is worthless. This is the second time they screwed up my order. And I ain't driving back 10 miles round trip to get the missing food they screwed up on
Atmosphere: 3
Food: 3
Service: 1
Julia Kennedy
Rude worker shoved food into a customers hands & called her genius mockingly & when asked to do a simple task she’d roll her eyes and toss things onto the counter. She also claimed to be a manager
Atmosphere: 1
Food: 3
Service: 1
Rick Drost
Everything was good except for one sandwich being wrong.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Mac, Hamburger, Mcdouble, Egg Mcmuffin
Got a double quarter pounder was raw call and get a replacement and raw again this is the worst McDonald’s ever will not be getting my service again I wouldn’t give them any stars if that was a option
Atmosphere: 1
Food: 1
Service: 1
Jake J
Drive through lady very rude. Customer Service was very horrible. Service was VERY slow. onlyv6 cars in drive thru. Got to window and the workers and manager looked confused. Standing around while cars are waiting. Horrible Service.
Atmosphere: 1
Food: 1
Service: 1
Will S.
Friendly staff, fast service, and very clean facility! The 3.3 stars online don’t make sense. I would definitely recommend coming here and bringing kids to the play place.
Kid-friendliness: There’s a play place, duh!
Wheelchair accessibility: Plenty of parking spaces for handicap. Wheelchair accessible tables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Big Mac, Strawberry Sundae, Chicken Mcnuggets, Hamburger, Sausage Mcmuffin with Egg, Classic Crispy Chicken Sandwich, Quarter Pounder Hamburger, Sausage Burrito, Mcflurry with M&M's Candies, Strawberry & Crème Pie, Mcdouble, Hot Fudge Sundae, Mcchicken, Egg Mcmuffin
me Baby
Saturday 11/9/24 6:30 PM Manager argue with me instead of fixing my order. Very immature. The young cashier tried to de escalate he should be the manager since he has more sense. It's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Maria
Yeah, there were 7 cars waiting for orders at 11:25pm & none of us got our order taken. It's Sunday & it says they don't close till midnight & the app even took our order. The manager who is some skinny dude who always looks like he's high on the job was quickly counting the drawers at 11:28pm. We all saw him. All of the cars that were waiting to get our order taken. They could've told us that they were closing but instead they all walked to their cars while leaving us at the drive thru. This place needs better employees. The current employees deserve less than minimum wage.
Got my water with a live worm in it. Manager claims checked ice bin and filter and eco lab check all good no issues. She missed the major issue iHAD A LIVE WORM in my ice water that I had drank 1/4 of it before realizing. Sadly … I am the customer I do not work at McDonald’s
Extremely long time to sit in a drive thru for your staple items cheeseburgers and fries with special orders….do better McDonalds on Prairie Ave
Service: 1
Nice experience, short wait. Well made iced coffee.
Atmosphere: 5
Food: 5
Service: 5
I came through drive thru with my granddaughter a couple nights ago and she ordered the Chicken Big Mac meal. The chicken was so hard and it wasn’t even lukewarm, so she only ate part of it. I decided I’d try it again. After sitting in drive thru for about 20 minutes, I thought maybe my food would at least be hot. It was not. My fries were stale tasting and only warm, and my sandwich was cold. The chicken for the Chicken Big Mac was so horrible. It, again, was so hard and just so unappetizing. I wanted to take it back but I didn’t feel like waiting in line all over again so this was a waste of my money. This McDonalds is honestly the very worst one I have ever been to. The food is always cold. Because the food is always cold I always have to ask them to make it fresh. The last time I came here I ordered fresh chicken nuggets. They were warm but they were like rubber and hard so definitely they had been heated up instead of made fresh. There are so many horrible reviews about this place I just cannot believe that this continues and nothing ever changes.
Food: 1
Service: 2
As always I rectify this is a place where they make you feel very good
Pleasant, attentive, helpful staff. They are the best in attention and warmth
Atmosphere: 5
Food: 5
Service: 5
Whats the point of being open until 11 if you stop serving at 10
Atmosphere: 1
Food: 1
Service: 1
Ordered breakfast for six people. Received the worst service I've ever gotten. It took 35 minutes for them to get me my items and they forgot my drinks. Waited for those to find they had left a whole meal out of my order.
Did the online order and it still took them over 45 minutes to get my order ready. And then got home and was missing food. This McDonald's is worthless. This is the second time they screwed up my order. And I ain't driving back 10 miles round trip to get the missing food they screwed up on
Atmosphere: 3
Food: 3
Service: 1
Rude worker shoved food into a customers hands & called her genius mockingly & when asked to do a simple task she’d roll her eyes and toss things onto the counter. She also claimed to be a manager
Atmosphere: 1
Food: 3
Service: 1
Everything was good except for one sandwich being wrong.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Big Mac, Hamburger, Mcdouble, Egg Mcmuffin
Restaurantji Recommends
Got a double quarter pounder was raw call and get a replacement and raw again this is the worst McDonald’s ever will not be getting my service again I wouldn’t give them any stars if that was a option
Atmosphere: 1
Food: 1
Service: 1
Drive through lady very rude. Customer Service was very horrible. Service was VERY slow. onlyv6 cars in drive thru. Got to window and the workers and manager looked confused. Standing around while cars are waiting. Horrible Service.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, fast service, and very clean facility! The 3.3 stars online don’t make sense. I would definitely recommend coming here and bringing kids to the play place.
Kid-friendliness: There’s a play place, duh!
Wheelchair accessibility: Plenty of parking spaces for handicap. Wheelchair accessible tables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Big Mac, Strawberry Sundae, Chicken Mcnuggets, Hamburger, Sausage Mcmuffin with Egg, Classic Crispy Chicken Sandwich, Quarter Pounder Hamburger, Sausage Burrito, Mcflurry with M&M's Candies, Strawberry & Crème Pie, Mcdouble, Hot Fudge Sundae, Mcchicken, Egg Mcmuffin
Saturday 11/9/24 6:30 PM Manager argue with me instead of fixing my order. Very immature. The young cashier tried to de escalate he should be the manager since he has more sense. It's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Yeah, there were 7 cars waiting for orders at 11:25pm & none of us got our order taken. It's Sunday & it says they don't close till midnight & the app even took our order. The manager who is some skinny dude who always looks like he's high on the job was quickly counting the drawers at 11:28pm. We all saw him. All of the cars that were waiting to get our order taken. They could've told us that they were closing but instead they all walked to their cars while leaving us at the drive thru. This place needs better employees. The current employees deserve less than minimum wage.
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