Online orders are consistently late and often wrong. At best the food is… fine. No reason to eat here.
Food: 1
Service: 1
Kels
Order at work alot. Lunch team knocks it out of the park every time
Atmosphere: 5
Food: 5
Service: 5
Ryan Wolland
Stopped in for the first time while we passed through on a road trip. It was a bit hard to understand the staff behind the counter and my burrito fell apart while eating it, but it was very fresh and tasty.
Atmosphere: 3
Food: 4
Service: 3
ivan irwandi
Very bad taste. Steak is overcooked and too dry. Rice is hard and was not fresh
Atmosphere: 2
Food: 1
Service: 1
Michelle Gassman
Food was fresh & tasty, restaurant was clean & staff were friendly. Had a great lunch experience!!
Atmosphere: 5
Food: 5
Service: 5
Jaqueline Lara Sosa
I always do Pick up, the food is hot and ready when picked up! And the staff has amazing customer service! Julia was very helpful with my order today, will be coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
Nikki Stine
This was my first time eating at QDOBA and I was impressed by the amount of food we received for the price. The food was good quality and the bathroom was clean. I would visit again.
Atmosphere: 5
Food: 5
Service: 4
Colin Knoblock
Ordering through the mobile app increases your chance of the bowl missing ingredients. My most recent order had no sauce at all. Being a sauce man, this disappointed me. I understand if the food was not prepped enough but there is not communication if the food has been picked up that what you ordered is definitely not on your bowl.
Atmosphere: 1
Food: 1
Service: 1
Dessa Laursen
Thank goodness for Kim! That lady deserves a raise. I tried to order my daughter the kids taco kit and the gal working looked at me like I was from a different planet. I tried to explain what the taco kit was and even tried to pull it up on the online menu. Kim came along and said they don’t speak English so they can’t understand the customers. It makes it very difficult to order at a place like Qdoba when there is a language barrier. Maybe they should consider studying the menu to better understand what the meals should include. It was kind of a bizarre experience - think I’ll stick with an alternative next time.
Atmosphere: 2
Food: 4
Service: 2
Nick
I really don't like leaving bad reviews, but every time I order online, I end up waiting in the lobby a minimum of 20 minutes after my advised pickup time for my food to be ready and made.
The last time I went will be the last time, as I ended up waiting 75 minutes after my requested arrival time as they lost my order, and then ignored me during a rush time until I got in line and forced them to acknowledge me. No one on the line spoke or understood English, (which inherently isn't bad, but made communication and resolving the situation very difficult.)
Despite giving them my order number, they were incapable of searching and finding my order. (Confirmed the correct address) Getting my order done and made was the most tooth pulling experience I've ever endured. I'd rather get a root canal then endure that again.
My spouse really likes the food, and admittedly the food is pretty good if you can get it. Been buying here since 2024, but no longer. I can't do it anymore. Just get in line and order when you're there. Don't do online pickup unless you enjoy waiting.
The staff was friendly and quick, and everything looked fresh. My burrito bowl was delicious and made just the way I wanted it. Good vibes all around. Will definitely be back.
Katelyn
The franchise owner needs to do some serious managerial searching because the store manager and the employees are flat out incompetent. Every time we’ve ordered for the last year our order is wrong, or ice cold because they’ve left it sitting. The last time I stood at the counter for 30 min past my mobile order time waiting for them to make my food, and the restaurant was dead.
shanta dempsey
I came around 9:10 pm and got a bowl but when they told me i can't get guacamole cause it was close to closing i wasn't happy. They close at 10pm. I will never come back. I should have went to Chipotle before I left Rockford cause I know for a fact I would have gotten what I wanted to eat. At that point I didn't even want the bowl!
Jennifer Baumann
I've been here a couple times in the last week and the workers are beyond rude. I'd rather drive to the janesville location instead. Nothing but attitude when you walk in.
Online orders are consistently late and often wrong. At best the food is… fine. No reason to eat here.
Food: 1
Service: 1
Order at work alot. Lunch team knocks it out of the park every time
Atmosphere: 5
Food: 5
Service: 5
Stopped in for the first time while we passed through on a road trip. It was a bit hard to understand the staff behind the counter and my burrito fell apart while eating it, but it was very fresh and tasty.
Atmosphere: 3
Food: 4
Service: 3
Very bad taste. Steak is overcooked and too dry. Rice is hard and was not fresh
Atmosphere: 2
Food: 1
Service: 1
Food was fresh & tasty, restaurant was clean & staff were friendly. Had a great lunch experience!!
Atmosphere: 5
Food: 5
Service: 5
I always do Pick up, the food is hot and ready when picked up! And the staff has amazing customer service! Julia was very helpful with my order today, will be coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
This was my first time eating at QDOBA and I was impressed by the amount of food we received for the price. The food was good quality and the bathroom was clean. I would visit again.
Atmosphere: 5
Food: 5
Service: 4
Ordering through the mobile app increases your chance of the bowl missing ingredients. My most recent order had no sauce at all. Being a sauce man, this disappointed me. I understand if the food was not prepped enough but there is not communication if the food has been picked up that what you ordered is definitely not on your bowl.
Atmosphere: 1
Food: 1
Service: 1
Thank goodness for Kim! That lady deserves a raise. I tried to order my daughter the kids taco kit and the gal working looked at me like I was from a different planet. I tried to explain what the taco kit was and even tried to pull it up on the online menu. Kim came along and said they don’t speak English so they can’t understand the customers. It makes it very difficult to order at a place like Qdoba when there is a language barrier. Maybe they should consider studying the menu to better understand what the meals should include. It was kind of a bizarre experience - think I’ll stick with an alternative next time.
Atmosphere: 2
Food: 4
Service: 2
I really don't like leaving bad reviews, but every time I order online, I end up waiting in the lobby a minimum of 20 minutes after my advised pickup time for my food to be ready and made.
The last time I went will be the last time, as I ended up waiting 75 minutes after my requested arrival time as they lost my order, and then ignored me during a rush time until I got in line and forced them to acknowledge me. No one on the line spoke or understood English, (which inherently isn't bad, but made communication and resolving the situation very difficult.)
Despite giving them my order number, they were incapable of searching and finding my order. (Confirmed the correct address)
Getting my order done and made was the most tooth pulling experience I've ever endured. I'd rather get a root canal then endure that again.
My spouse really likes the food, and admittedly the food is pretty good if you can get it. Been buying here since 2024, but no longer. I can't do it anymore. Just get in line and order when you're there. Don't do online pickup unless you enjoy waiting.
Restaurantji Recommends
The staff was friendly and quick, and everything looked fresh. My burrito bowl was delicious and made just the way I wanted it. Good vibes all around. Will definitely be back.
The franchise owner needs to do some serious managerial searching because the store manager and the employees are flat out incompetent. Every time we’ve ordered for the last year our order is wrong, or ice cold because they’ve left it sitting. The last time I stood at the counter for 30 min past my mobile order time waiting for them to make my food, and the restaurant was dead.
I came around 9:10 pm and got a bowl but when they told me i can't get guacamole cause it was close to closing i wasn't happy. They close at 10pm. I will never come back. I should have went to Chipotle before I left Rockford cause I know for a fact I would have gotten what I wanted to eat. At that point I didn't even want the bowl!
I've been here a couple times in the last week and the workers are beyond rude. I'd rather drive to the janesville location instead. Nothing but attitude when you walk in.
Have had terrible service here multiple times.
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