This morning, June 26th, I visited the Dunkin’ location on Highway 54 in Black River Falls, and what I witnessed left me deeply concerned and honestly heartbroken.
Two incredibly young workers — likely teenagers or just out of high school — were single-handedly managing the drive-thru orders, taking register payments, mobile orders, and making all the drinks and food themselves. There were no additional visible staff members. These girls were moving nonstop — sweating, juggling multiple orders, and multitasking with composure under obvious pressure.
As someone who values hard work and dignity in labor, I was stunned by the lack of support these employees were being given. They were being set up to fail by a system that clearly expects too much from too few. No one — let alone two young people — should be expected to run an entire Dunkin’ operation alone during a busy morning shift. This has been a reoccurring issue at this Dunkin for far too long.
This isn’t just about slow service or customer experience. This is about basic workplace standards and what it communicates to these employees about their worth. When a business runs like this, it’s not just unsustainable — it’s exploitative.
I’m not writing this to complain. I’m writing this because these young women deserve better — and you have the power to ensure they get it. That means:
Adequate staffing during peak hours
Scheduled breaks and backup support
Active supervision or mentorship, especially for younger team members
A review of labor practices at this location, particularly during morning shifts
I hope you’ll take this as the heartfelt concern of a community member who believes in treating workers fairly. I also believe Dunkin' — whether corporate or franchise-owned — can and should be a place that values not just profits, but people.
Please let me know how this will be addressed. I’d love to be able to return in the future knowing that real changes have been made to support these employees.
Jaide Charles
Pumpkin spice latte was good. Love the strawberry frosted donuts. ??????
Atmosphere: 4
Food: 4
Service: 5
Alyssa Riedel
Loved all the fall decorations, great friendly staff, and fast service.
Kid-friendliness: They have a color table in the conference room with tons of cute color pages.
The employees were very friendly. Thankfully they do pup cups unlike the horrible Hubbard OH! My pups love them and enjoy their coffee too! Thank you rt 54 WI. We will be back! Was going to post a picture there is not a place to do so
This morning, June 26th, I visited the Dunkin’ location on Highway 54 in Black River Falls, and what I witnessed left me deeply concerned and honestly heartbroken. Two incredibly young workers — likely teenagers or just out of high school — were single-handedly managing the drive-thru orders, taking register payments, mobile orders, and making all the drinks and food themselves. There were no additional visible staff members. These girls were moving nonstop — sweating, juggling multiple orders, and multitasking with composure under obvious pressure. As someone who values hard work and dignity in labor, I was stunned by the lack of support these employees were being given. They were being set up to fail by a system that clearly expects too much from too few. No one — let alone two young people — should be expected to run an entire Dunkin’ operation alone during a busy morning shift. This has been a reoccurring issue at this Dunkin for far too long. This isn’t just about slow service or customer experience. This is about basic workplace standards and what it communicates to these employees about their worth. When a business runs like this, it’s not just unsustainable — it’s exploitative. I’m not writing this to complain. I’m writing this because these young women deserve better — and you have the power to ensure they get it. That means: Adequate staffing during peak hours Scheduled breaks and backup support Active supervision or mentorship, especially for younger team members A review of labor practices at this location, particularly during morning shifts I hope you’ll take this as the heartfelt concern of a community member who believes in treating workers fairly. I also believe Dunkin' — whether corporate or franchise-owned — can and should be a place that values not just profits, but people. Please let me know how this will be addressed. I’d love to be able to return in the future knowing that real changes have been made to support these employees.
Pumpkin spice latte was good. Love the strawberry frosted donuts. ??????
Atmosphere: 4
Food: 4
Service: 5
Loved all the fall decorations, great friendly staff, and fast service.
Kid-friendliness: They have a color table in the conference room with tons of cute color pages.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Dunkin' Refreshers, Maple Sugar Bacon Breakfast Sandwich
They are so slow it’s crazy every time it takes 15 min
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Hash Browns
Thank you steph and hope for the great service.
Atmosphere: 5
Food: 5
Service: 5
The coffee was very good and the strawberry glazed donut was also delicious.
Atmosphere: 4
Food: 4
Service: 5
Awesome customer service! I come to this store everyday. Love it!
Atmosphere: 5
Food: 5
Service: 5
I’ve gotten their wraps probably a half dozen times and almost every time they’re still frozen in the middle
Food: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Alyssa was so calm during a visibly busy lunch rush!! And so kind to everyone :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Alyssa is great! Service was quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Best dunkin in the state!! Alyssa was fantastic
Atmosphere: 5
Food: 5
Service: 5
I appreciate the service I received here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, English Muffin
The employees were very friendly. Thankfully they do pup cups unlike the horrible Hubbard OH! My pups love them and enjoy their coffee too!
Thank you rt 54 WI. We will be back! Was going to post a picture there is not a place to do so
Atmosphere: 5
Food: 5
Service: 5
Not much variety and the donuts didn't taste good
Atmosphere: 5
Food: 2
Service: 5
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