Not great 3 of our plates came out luke warm/cold. Service was slow. A man came out with a extremely hot plate warned us it was hot and proceeded to set the plate right in front of our infant child. Bread came out after all plates were finished and cleared. No apologies or manager ever came buy to speak with us
J Buch
This used to be our fish restaurant of choice and I have tried twice in the past 30 days or so and it is not good. New menu has resulted in Service and quality to have changed.
My most recent experience is below:
The waiter we had was quite rude and difficult. When my dining partner asked for no potatoes the waiter kept asking which starch did he want, to which dining partner explained that he didn’t want any starch. The waiter made a visibly shocked face.
My dining partner ordered the bourbon glazed salmon, which came swimming in sauce - definitely not a glaze. He asked for the Brussel sprouts and we told him that the vegetables would be fine as well, the waiter spent the time arguing with me and saying he only has brussel sprouts on “here”. He said this several times when I tried to ask what that meant and he finally just said ok since he would not explain what he was trying to do but in the end we didn’t get the vegetables. Most shocking was when the food arrived, my dining partner found a large piece of wood in his brussel sprouts.
We informed the waiter and he told us it was an herb, this was an inch long - definitely not an herb. We didn’t even get an apology, no visit from a manager - nothing. His only attempt to resolve it was to take $3 off. Totally unacceptable.
We used to really enjoy coming to your restaurant. Not sure what has happened but it’s bad.
Update to owners response: I contacted you directly before I posted, and still have not gotten a response.
Ruby Flanders
Edwin was amazing! Best server I’ve had in a hot minute. He really went above and beyond. Made our family dinner special.
Grant Clementi
Edwin rocks!
Dionnia Common
Edwine, was a great hostess he made sure we had everything and more. Down to earth and made us feel welcome.
Madelyn
Extremely disappointing: Most of the food was bad, and the entire menu is different from when we first went to Bonefish Grill some years ago.
Although our waitress was nice, we didn’t see much of her. A man came out of the kitchen and dropped our salad on the table, then left. Another person came out of the kitchen to tell us that they were “out of” the potato side dish we ordered. The bread was stale, as was the key lime cake we ordered for dessert.
Very long wait for main course.
Much of what we saw being served here were hamburgers and tacos…at a fish restaurant?!
Think twice before spending your time and money here.
Atmosphere: 1
Food: 1
Service: 1
Kim
Great food, great service! Management is wonderful!
Dietary restrictions: Great gluten-free menu
Atmosphere: 5
Food: 5
Service: 5
Margie Lochowicz
I can't say enough about our evening out with friends! Our waitress was very attentive even though very busy that evening. Everything was prepared as described in the menu. My selection was the rainbow trout, rice, and vegetables. All were delicious and prepared well. My husband enjoyed the surf and turf. He loved both and said his lobster was excellent. We found the restaurant at a level of good + in the noise area since my husband has a hearing aid and is sometimes bothered by excessive noise. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Water Lobster Tails
Bridget Donofrio
I was surprised in the poor non-alcoholic beer selection. All they have is O’Douls. They’re way behind the times on that.
Atmosphere: 4
Food: 4
Service: 4
Kari retz
The food was good except for the cold mashed potatoes. The server did bring out a 2nd bowl of hot potatoes. The potatoes were blah. They were instant served plain without butter. We don't care for pesto with our bread. Would have been nice to have butter at the table. No salads either. I had cod. No lemon slice with the fish. No au jus was served with my husband's filet mignon. These "lttle extras" would have been nice to go along the meal. The cod was delicious and cooked perfectly It was new years eve. The place was crowded. We had reservations and were seated immediately. However, we had to wait an hour for our meal. Wait staff was courteous and friendly.
Great experience. The bang bang shrimp was amazing and I’d suggest a try if it’s your first time there. The shrimp were also delicious and there was a bunch of it. Came pre cut and was easy to eat!
Venus
I'm not sure what's the problem with BFG in Wisconsin, but this is the 2nd location I've been to, the other in Madison, and I have had food quality issues. Traveling I have always chose BFG for the salmon menu options, but lately, it has been quite disappointing. No one expects food to come out cold and vegetables stale, over cooked and rubbery, but that's exactly what I was served. The salmon was hot and enjoyable, but the sides not so much. The waiter was very apologetic and adjusted bill. I appreciate his commitment to making things right, but let's fix the issues.
Atmosphere: 5
Food: 1
Service: 5
Mike Quernemoen
Always great food and drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp
Nicki Faust
This was mine and my fiancés first time here. Edwin was our server and he was very professional and attentive! Kudos for doing an excellent job!! The food was great from start to finish and worth the 40 minute drive. We’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Angela Baker
We have been here many times for drinks and apps, and always enjoyed what we ordered. We had our anniversary dinner there last night, everything was amazing. Prosecco, filet thermidor, pasta with grilled shrimp, shrimp dip, lobster bisque, bread and dipping oil, cherry cheesecake, and chocolate creme brulee.
Not great 3 of our plates came out luke warm/cold. Service was slow. A man came out with a extremely hot plate warned us it was hot and proceeded to set the plate right in front of our infant child. Bread came out after all plates were finished and cleared. No apologies or manager ever came buy to speak with us
This used to be our fish restaurant of choice and I have tried twice in the past 30 days or so and it is not good. New menu has resulted in Service and quality to have changed.
My most recent experience is below:
The waiter we had was quite rude and difficult. When my dining partner asked for no potatoes the waiter kept asking which starch did he want, to which dining partner explained that he didn’t want any starch. The waiter made a visibly shocked face.
My dining partner ordered the bourbon glazed salmon, which came swimming in sauce - definitely not a glaze. He asked for the Brussel sprouts and we told him that the vegetables would be fine as well, the waiter spent the time arguing with me and saying he only has brussel sprouts on “here”. He said this several times when I tried to ask what that meant and he finally just said ok since he would not explain what he was trying to do but in the end we didn’t get the vegetables. Most shocking was when the food arrived, my dining partner found a large piece of wood in his brussel sprouts.
We informed the waiter and he told us it was an herb, this was an inch long - definitely not an herb. We didn’t even get an apology, no visit from a manager - nothing. His only attempt to resolve it was to take $3 off. Totally unacceptable.
We used to really enjoy coming to your restaurant. Not sure what has happened but it’s bad.
Update to owners response: I contacted you directly before I posted, and still have not gotten a response.
Edwin was amazing! Best server I’ve had in a hot minute. He really went above and beyond. Made our family dinner special.
Edwin rocks!
Edwine, was a great hostess he made sure we had everything and more. Down to earth and made us feel welcome.
Extremely disappointing: Most of the food was bad, and the entire menu is different from when we first went to Bonefish Grill some years ago. Although our waitress was nice, we didn’t see much of her. A man came out of the kitchen and dropped our salad on the table, then left. Another person came out of the kitchen to tell us that they were “out of” the potato side dish we ordered. The bread was stale, as was the key lime cake we ordered for dessert. Very long wait for main course. Much of what we saw being served here were hamburgers and tacos…at a fish restaurant?! Think twice before spending your time and money here.
Atmosphere: 1
Food: 1
Service: 1
Great food, great service! Management is wonderful!
Dietary restrictions: Great gluten-free menu
Atmosphere: 5
Food: 5
Service: 5
I can't say enough about our evening out with friends! Our waitress was very attentive even though very busy that evening. Everything was prepared as described in the menu. My selection was the rainbow trout, rice, and vegetables. All were delicious and prepared well. My husband enjoyed the surf and turf. He loved both and said his lobster was excellent. We found the restaurant at a level of good + in the noise area since my husband has a hearing aid and is sometimes bothered by excessive noise. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Water Lobster Tails
I was surprised in the poor non-alcoholic beer selection. All they have is O’Douls. They’re way behind the times on that.
Atmosphere: 4
Food: 4
Service: 4
The food was good except for the cold mashed potatoes. The server did bring out a 2nd bowl of hot potatoes. The potatoes were blah. They were instant served plain without butter.
We don't care for pesto with our bread. Would have been nice to have butter at the table. No salads either. I had cod. No lemon slice with the fish. No au jus was served with my husband's filet mignon. These "lttle extras" would have been nice to go along the meal. The cod was delicious and cooked perfectly
It was new years eve. The place was crowded. We had reservations and were seated immediately. However, we had to wait an hour for our meal. Wait staff was courteous and friendly.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Great experience. The bang bang shrimp was amazing and I’d suggest a try if it’s your first time there. The shrimp were also delicious and there was a bunch of it. Came pre cut and was easy to eat!
I'm not sure what's the problem with BFG in Wisconsin, but this is the 2nd location I've been to, the other in Madison, and I have had food quality issues. Traveling I have always chose BFG for the salmon menu options, but lately, it has been quite disappointing. No one expects food to come out cold and vegetables stale, over cooked and rubbery, but that's exactly what I was served. The salmon was hot and enjoyable, but the sides not so much. The waiter was very apologetic and adjusted bill. I appreciate his commitment to making things right, but let's fix the issues.
Atmosphere: 5
Food: 1
Service: 5
Always great food and drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp
This was mine and my fiancés first time here. Edwin was our server and he was very professional and attentive! Kudos for doing an excellent job!! The food was great from start to finish and worth the 40 minute drive. We’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
We have been here many times for drinks and apps, and always enjoyed what we ordered. We had our anniversary dinner there last night, everything was amazing. Prosecco, filet thermidor, pasta with grilled shrimp, shrimp dip, lobster bisque, bread and dipping oil, cherry cheesecake, and chocolate creme brulee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp, Cheesecake
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