Crumbl - Brookfield

Open late!

The staff was really accommodating
Just wished I would have known their printer didn’t work before I created the special message that was supposed to be attached to my cookies

I ordered 6 cookies on 2/13 to be delivered on Valentine's Day as a gift for my husband. I ordered 4x milk chocolate chip and 2x molten lava. My husband received 1x milk chocolate and 1 molten lava. The rest were flavors he doesn't even like. I would have really appreciate that employees read instructions and the order before making an order for delivery.

Only card no cash

Good cookies. Bad service. I ordered cookies online in November and requested a gift message. They present my cookies. There isn't a gift message. When I ask, they say the printer is broken and offer me a sticker. It's two months later. I place another order with a gift message. My cookies are presented with no mention of my missing gift message. I request a sticker, and I'm told they cost extra. Very frustrating! I'll go to Nothing Bundt Cakes from now on. Same quality with better service.

Atmosphere: 2

Food: 5

Service: 2

The cookies are decent

Kid-friendliness: Friendly staff

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Crumbl Water

Cookies always good however customer service has went down all the way. An African american attitude was so nasty and rude. She did not want to answer questions about the cookies that was on display. She was yelling at her co-worker about bringing her pennies. And to top it off a car that was parked outside with someone in the car she yelling at the customers that was inside about weather or not was the car one of ours. Her presence was not welcoming at all. Uniform was dirty. She need customer service class because what she displays as a worker is not it. Need to do better when dealing with the public.

Love this palce

Atmosphere: 5

Food: 5

Service: 5

So I recently received a free cookie voucher at Crumbl. I never been to any crumbl location, so I figured Brookfield would be a good location. So I get there and as I’m standing there the lady behind the counter didn’t even bother to greet me. I told her I had a voucher for a free cookie. She flipped the little tablet and flipped it back over with an attitude. Grab the cookie handed it to me, and just walked away. Not sure if she was having a bad day or she’s just like that with “certain customers”, but this location could use more approachable and friendly staff. Other than that, the cookie was pretty good

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chocolate Chip Cookie

Ordered 3 pack of cookies today to my college campus. Left to grab them literally a minute after it said delivered. Nowhere to be found at front desk, outside the door. Even checked outside around campus to see if at other doors. Door in the picture did not look like a door at my campus. Wrote instructions on how to get in and to leave at front desk, not at a door, did not do as asked. 0/10 would like a refund, spent 20 dollars for nothing!

Atmosphere: 1

Food: 1

Service: 1

It is a hit or miss sometimes. Employees very standoff ish.

Atmosphere: 4

Food: 4

Service: 3

Amazing!!!!

Atmosphere: 5

Food: 5

Service: 5

it was great

Atmosphere: 5

Food: 5

Service: 5

Love the cookies.. not all are good but most are . The workers are nice .

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Chocolate Chip Cookie

Parking: good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie