Absolutely horrible customer service! Also luke warm coffee at best! According to mcds procedures, coffee needs to be refreshed every hour! Get it together mcds in Brookfield WI!
Cliff Thomas
The worst mcdonalds in the local area. If you want the person behind you food go here. If you want to pay for food and then it not be given to you, Go here.
Driving to the Waukesha one from now on.
Atmosphere: 2
Food: 4
Service: 2
Lisandra Torres
Nice 😁
Timothy
Headed to drive through before I headed home, quick service and was given an additional apple pie, fast service and was happy to get an added bonus!!!!
Atmosphere: 5
Food: 5
Service: 5
Katelyn Kehoe
This place is litterly the worst mcdonalds I've ever been to with my boyfriend and i came here on our way home from dells and terrible customer service rude people, I had a burger with no seasoning on it, the employees didnt give a shit about nothing! the nuggets were cold the fries were cold my soda was falt worst place ever!!! Customers should always come first but not here!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Suman R
I stopped by this McDonald’s today (October 9, 2025, around 4:32 PM) and ordered a Filet-O-Fish (token number 253). The staff said my food was already handed over, but I never received it. At that moment, there were only a couple of kids besides me, so it was clearly a mix-up.
Instead of verifying or checking the situation, the employee insisted the order was given out. This was disappointing and unprofessional. I hope management reviews the camera footage and ensures better handling and communication going forward.
Service: 1
Cole A
Worker just deciding to not serve food 30 minutes before close.
Atmosphere: 1
Food: 3
Service: 1
Juan Ruiz
Worse service I’ve gotten at a McDonald’s , to Start the customer service was terrible it felt like the worker was just trying to get me out as quickly as possible when it wasn’t even busy. When I was receiving my order it was wrong. So ended up going back around to order again and i purchased 4 mcchickens amd only got 2. I feel like every time i come during the late hours the workers just don’t care to do there job properly.
Atmosphere: 1
Food: 1
Service: 1
Randy Egan
McDonald's is always consistently good
Atmosphere: 4
Food: 4
Service: 4
West Allis
Very poor customer service. Walked in and didn't have anyone come to the front for over 4 minutes. Didn't get greeted. Had a long wait time even though there was no one in the store and only one vehicle in the Drive-Thru. The drinks all seem to be watered down and had an off taste to them. Bathrooms needed to be cleaned there was urine on the seat so could not use the bathroom. For the prices to be that expensive the customer service does not match the price
We went inside to eat today. 90% of all the tables were dirty. The food was cold, and I interrupted the female employee from her texting..
Atmosphere: 1
Food: 1
Service: 1
Betsy White
Normal McDonald's unhealthy food! Place wasn't very clean. They didn't do table delivery but had us use kiosk without a table tent so I just put in a number our food sat on the counter for who knows how long because we didn't know they weren't bringing it to our table!
Atmosphere: 2
Food: 2
Service: 2
Austin Northern
Doesn’t honor the app, also doesn’t tell you til after ur ready to pay. Food also comes abysmally wrong
Atmosphere: 1
Food: 1
Service: 1
YEPEEZY Art
Just stopped here today for lunch on my way home, and when I got home I found all the fries to be undercooked, unsalted and cold. The double quarter pounder I ordered was unsalted and had a bit of an off flavor. I will never ever be back here absolutely horrible 🤢🤮
Food: 1
Service: 3
Phil Saul
Not busy, slow, uncaring, can't perform basic task correctly or in a timely manner. Should be audited by a regional office to correct service problems.
Absolutely horrible customer service! Also luke warm coffee at best! According to mcds procedures, coffee needs to be refreshed every hour! Get it together mcds in Brookfield WI!
The worst mcdonalds in the local area. If you want the person behind you food go here. If you want to pay for food and then it not be given to you, Go here.
Driving to the Waukesha one from now on.
Atmosphere: 2
Food: 4
Service: 2
Nice 😁
Headed to drive through before I headed home, quick service and was given an additional apple pie, fast service and was happy to get an added bonus!!!!
Atmosphere: 5
Food: 5
Service: 5
This place is litterly the worst mcdonalds I've ever been to with my boyfriend and i came here on our way home from dells and terrible customer service rude people, I had a burger with no seasoning on it, the employees didnt give a shit about nothing! the nuggets were cold the fries were cold my soda was falt worst place ever!!! Customers should always come first but not here!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I stopped by this McDonald’s today (October 9, 2025, around 4:32 PM) and ordered a Filet-O-Fish (token number 253). The staff said my food was already handed over, but I never received it. At that moment, there were only a couple of kids besides me, so it was clearly a mix-up.
Instead of verifying or checking the situation, the employee insisted the order was given out. This was disappointing and unprofessional. I hope management reviews the camera footage and ensures better handling and communication going forward.
Service: 1
Worker just deciding to not serve food 30 minutes before close.
Atmosphere: 1
Food: 3
Service: 1
Worse service I’ve gotten at a McDonald’s , to Start the customer service was terrible it felt like the worker was just trying to get me out as quickly as possible when it wasn’t even busy. When I was receiving my order it was wrong. So ended up going back around to order again and i purchased 4 mcchickens amd only got 2. I feel like every time i come during the late hours the workers just don’t care to do there job properly.
Atmosphere: 1
Food: 1
Service: 1
McDonald's is always consistently good
Atmosphere: 4
Food: 4
Service: 4
Very poor customer service. Walked in and didn't have anyone come to the front for over 4 minutes. Didn't get greeted. Had a long wait time even though there was no one in the store and only one vehicle in the Drive-Thru. The drinks all seem to be watered down and had an off taste to them. Bathrooms needed to be cleaned there was urine on the seat so could not use the bathroom. For the prices to be that expensive the customer service does not match the price
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We went inside to eat today. 90% of all the tables were dirty. The food was cold, and I interrupted the female employee from her texting..
Atmosphere: 1
Food: 1
Service: 1
Normal McDonald's unhealthy food! Place wasn't very clean. They didn't do table delivery but had us use kiosk without a table tent so I just put in a number our food sat on the counter for who knows how long because we didn't know they weren't bringing it to our table!
Atmosphere: 2
Food: 2
Service: 2
Doesn’t honor the app, also doesn’t tell you til after ur ready to pay. Food also comes abysmally wrong
Atmosphere: 1
Food: 1
Service: 1
Just stopped here today for lunch on my way home, and when I got home I found all the fries to be undercooked, unsalted and cold. The double quarter pounder I ordered was unsalted and had a bit of an off flavor. I will never ever be back here absolutely horrible 🤢🤮
Food: 1
Service: 3
Not busy, slow, uncaring, can't perform basic task correctly or in a timely manner. Should be audited by a regional office to correct service problems.
Atmosphere: 1
Food: 2
Service: 1
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