Difficult time getting them to understand order. Asked for burrito bowl. The tried to make a salad, a burrito. Then didn't put rice in the bowl until I stopped him. Didn't seem to understand menu.
Plenty of other places to get fast food. It will be awhile before I try them again.
Atmosphere: 3
Food: 3
Service: 1
Grace Grasser
Worker bribed me with a free drink…? He asked me to take a survey but then asked for my phone and just filled out all of the answers himself (of course, highly rating). It was completely unofficial and this worker was definitely trying to get his survey numbers up (to win something? I know stores have incentives for “employee with the highest survey feedback rate”). The whole thing was just weird.
Atmosphere: 4
Food: 4
Service: 4
Wooby
Cheap on the chicken. Portions irregular to other locations. Messy food bar and rude.
Atmosphere: 1
Food: 1
Service: 1
SMK K
By far the worst Qdoba location I have ever been to. Not one of the 3 employees I saw showed any initiative to greet,serve or talk to guests. After the “mad rush” of 4-5 people every employee disappeared to the back. Oblivious that another guest had come in, who waited a reasonable amount of time and left. I wanted to tell her she “made the right choice” Every table was dirty in some form or another. No caps for drinks. I ate half my meal as I realized the atmosphere I sat down in & lost my appetite. I will avoid this location in the future.
Atmosphere: 1
Food: 3
Service: 1
Mara
Super friendly, great employees! They deserve a raise for how kind they are!
Atmosphere: 5
Food: 5
Service: 5
Katherine Bower
This location location knocks it out of the park every single time! I've been here several times with my daughter and the food is always FRESH HOT AND DELICIOUS. Management is awesome and so are all the crew! We thank you for all that you do!
Kari Bourget
Love love love this Qdoba. I am usually at this location 2x a week. The food is always HOT and fresh! The employees are amazing and they get through long lines QUICKLY! The bathrooms and sitting area in the restaurant are always clean and comfortable! I’m grateful for this spot in Brookfield to sit and eat a hot delicious lunch! Thanks Qdoba Team!
Joe Carroll
These closing shift employees are so damn stoned they're practically moving in reverse! Don't come here if you're in a hurry are you expect your order to be correct, at least not during the night shift. Their prices are also starting to get outrageous. They've always been a little pricey but the portions were large so it was still a fair value. However nowadays it's really not worth it. The food is still good but you're still much better off going to a local Mexican restaurant, both for authenticity and value. It's pretty sad because this used to be one of my favorite Quick Service restaurants.
Wish I had looked at these reviews before trying this location! Seems everyone is having the same issues for the last several months and they STILL haven’t been addressed properly. Stopped in 4/1/25 at 2pm. The server had a horrible attitude, he was Hispanic with glasses (I’m mentioning this so you know who was so rude and ultimately refused to serve me since he would not give me his name). I’ve been going to Qdoba a few times a week for the last couple months and I ALWAYS get extra guac on my burrito bowls and buy a large side of guac. This is the ONLY location I’ve been to thus far (out of 6 locations) that uses this tiny scoop for their guac that all other locations use for their salsas and cheeses and when I said I wanted extra and made it clear that i understood it would cost more, they still only gave me about a 1/3 of what EVERY other location has given me. Like I said, for some reason this location was using a salsa scoop for their guac and had the guac spoon off to the side. When I questioned the amount the server had given me after I asked for extra that I’d gladly pay more for, the male with glasses, got very upset and said all the other locations were doing it wrong and then took my food and slammed the two burrito bowls we were almost done building into the garbage! He just wasted all that food because I questioned how much guac he was giving me when I made it very clear I was willing to pay extra for it. How ridiculous is that? Dont even bother coming in here. Customer service is nonexistent and This place will RIP YOU OFF ON THE GUAC! You’re far better off taking the time to drive to the location on 76th Street in hales corners. I just left that location and they use the normal spoon for the guac and gave me PLENTY when I asked for extra the same way I did here. They also gave me 3 large bags of chips with my 2 bowls and my large side of guac. The women behind the counter were polite. It was nothing like the experience I just had on bluemound road. I will NEVER return to the location on bluemound and will tell all my friends about it as well. I included a pic that shows how much guac they gave me at 76th street and that’s after I ate some of it. And they weren’t rude in any way. Avoid this location at all costs, especially if you enjoy their guacamole because they’re ripping you off here BIG TIME. I’m more than happy to pay extra as I had told him, but they give you so much less than everyone else does, and that includes when they added the so called “extra”. Their “extra” is less than all other locations normal amount so it’s honestly not worth it. No way was I going to pay extra for less than what I normally get before asking for extra in Whitewater, Johnson Creek, Madison and on 76th street. According to these employees, all these other locations are doing it wrong and they’re the only ones doing it right. Ha! Yeah right. This place rips you off and if God forbid you ask why it’s not the same as other locations, they lose their temper and throw your perfectly good food in the trash and basically throw you out by throwing your food out which is ultimately the same as refusing to serve you-all because you asked a question & you want what you were more than happy to pay extra for. Well the joke is on this rude server cuz I’m a good tipper & The Qdoba on 76th was right on my way and I was more than happy to give them my business instead and properly tip them as well. The employees here are unprofessional, rude and not worth dealing with when there are SO many other Qdoba locations that will treat you far better than they do & not rip you off at the same time. Avoid at this place at all costs!!! I’ve never been so mistreated by a server in a restaurant before. Judging by these reviews, they should just close this location down! Will never return and Will gladly give other locations my business from now on. It seems like they’ve had these issues for years and they refuse to fix them. Never again!!!
Sergio Flores
This location is Superb! It is very Organized and Clean. Got 2 Burritos 🌯 and they were very tasty. Also, I grabbed a bag of Party chips cause they weren't salty to take home with their Queso. Didn't take any pictures cause I was Hungry, lol
Aaron B
I've been here twice now, during the week, early afternoon. 2 younger guys 1 a manager one on the line both times. They were both nice, gave me a fair amount of food and didn't roll their eyes or act annoyed at my order. This has happened to me several times at DIFFERENT locations. Keep up the good work and giving people a fair amount of food for the money they spend, I'll be back!
Jacquelin Vargas
Rude managers
Kennedy Halliburton
I commonly go to Qdoba in Waukesha and the service and food is great. Decided to stop and try the Brookfield location and it was terrible. The food was cold and the beans and rice were hard. Service was also not great and worker acted like I was stupid. Not going again.
Clean, fast, nice staff.
Atmosphere: 5
Food: 5
Service: 5
Great portions and great customer service
Atmosphere: 5
Food: 5
Service: 5
Difficult time getting them to understand order. Asked for burrito bowl. The tried to make a salad, a burrito. Then didn't put rice in the bowl until I stopped him. Didn't seem to understand menu.
Plenty of other places to get fast food. It will be awhile before I try them again.
Atmosphere: 3
Food: 3
Service: 1
Worker bribed me with a free drink…? He asked me to take a survey but then asked for my phone and just filled out all of the answers himself (of course, highly rating). It was completely unofficial and this worker was definitely trying to get his survey numbers up (to win something? I know stores have incentives for “employee with the highest survey feedback rate”). The whole thing was just weird.
Atmosphere: 4
Food: 4
Service: 4
Cheap on the chicken. Portions irregular to other locations. Messy food bar and rude.
Atmosphere: 1
Food: 1
Service: 1
By far the worst Qdoba location I have ever been to. Not one of the 3 employees I saw showed any initiative to greet,serve or talk to guests. After the “mad rush” of 4-5 people every employee disappeared to the back. Oblivious that another guest had come in, who waited a reasonable amount of time and left. I wanted to tell her she “made the right choice”
Every table was dirty in some form or another. No caps for drinks. I ate half my meal as I realized the atmosphere I sat down in & lost my appetite. I will avoid this location in the future.
Atmosphere: 1
Food: 3
Service: 1
Super friendly, great employees! They deserve a raise for how kind they are!
Atmosphere: 5
Food: 5
Service: 5
This location location knocks it out of the park every single time! I've been here several times with my daughter and the food is always FRESH HOT AND DELICIOUS. Management is awesome and so are all the crew! We thank you for all that you do!
Love love love this Qdoba. I am usually at this location 2x a week. The food is always HOT and fresh! The employees are amazing and they get through long lines QUICKLY! The bathrooms and sitting area in the restaurant are always clean and comfortable! I’m grateful for this spot in Brookfield to sit and eat a hot delicious lunch! Thanks Qdoba Team!
These closing shift employees are so damn stoned they're practically moving in reverse! Don't come here if you're in a hurry are you expect your order to be correct, at least not during the night shift. Their prices are also starting to get outrageous. They've always been a little pricey but the portions were large so it was still a fair value. However nowadays it's really not worth it. The food is still good but you're still much better off going to a local Mexican restaurant, both for authenticity and value. It's pretty sad because this used to be one of my favorite Quick Service restaurants.
Restaurantji Recommends
Wish I had looked at these reviews before trying this location! Seems everyone is having the same issues for the last several months and they STILL haven’t been addressed properly. Stopped in 4/1/25 at 2pm.
The server had a horrible attitude, he was Hispanic with glasses (I’m mentioning this so you know who was so rude and ultimately refused to serve me since he would not give me his name). I’ve been going to Qdoba a few times a week for the last couple months and I ALWAYS get extra guac on my burrito bowls and buy a large side of guac. This is the ONLY location I’ve been to thus far (out of 6 locations) that uses this tiny scoop for their guac that all other locations use for their salsas and cheeses and when I said I wanted extra and made it clear that i understood it would cost more, they still only gave me about a 1/3 of what EVERY other location has given me. Like I said, for some reason this location was using a salsa scoop for their guac and had the guac spoon off to the side. When I questioned the amount the server had given me after I asked for extra that I’d gladly pay more for, the male with glasses, got very upset and said all the other locations were doing it wrong and then took my food and slammed the two burrito bowls we were almost done building into the garbage! He just wasted all that food because I questioned how much guac he was giving me when I made it very clear I was willing to pay extra for it. How ridiculous is that? Dont even bother coming in here. Customer service is nonexistent and This place will RIP YOU OFF ON THE GUAC! You’re far better off taking the time to drive to the location on 76th Street in hales corners. I just left that location and they use the normal spoon for the guac and gave me PLENTY when I asked for extra the same way I did here. They also gave me 3 large bags of chips with my 2 bowls and my large side of guac. The women behind the counter were polite. It was nothing like the experience I just had on bluemound road. I will NEVER return to the location on bluemound and will tell all my friends about it as well. I included a pic that shows how much guac they gave me at 76th street and that’s after I ate some of it. And they weren’t rude in any way.
Avoid this location at all costs, especially if you enjoy their guacamole because they’re ripping you off here BIG TIME. I’m more than happy to pay extra as I had told him, but they give you so much less than everyone else does, and that includes when they added the so called “extra”. Their “extra” is less than all other locations normal amount so it’s honestly not worth it. No way was I going to pay extra for less than what I normally get before asking for extra in Whitewater, Johnson Creek, Madison and on 76th street. According to these employees, all these other locations are doing it wrong and they’re the only ones doing it right. Ha! Yeah right. This place rips you off and if God forbid you ask why it’s not the same as other locations, they lose their temper and throw your perfectly good food in the trash and basically throw you out by throwing your food out which is ultimately the same as refusing to serve you-all because you asked a question & you want what you were more than happy to pay extra for. Well the joke is on this rude server cuz I’m a good tipper & The Qdoba on 76th was right on my way and I was more than happy to give them my business instead and properly tip them as well.
The employees here are unprofessional, rude and not worth dealing with when there are SO many other Qdoba locations that will treat you far better than they do & not rip you off at the same time. Avoid at this place at all costs!!! I’ve never been so mistreated by a server in a restaurant before. Judging by these reviews, they should just close this location down! Will never return and Will gladly give other locations my business from now on. It seems like they’ve had these issues for years and they refuse to fix them. Never again!!!
This location is Superb!
It is very Organized and Clean.
Got 2 Burritos 🌯 and they were very tasty. Also, I grabbed a bag of Party chips cause they weren't salty to take home with their Queso. Didn't take any pictures cause I was Hungry, lol
I've been here twice now, during the week, early afternoon. 2 younger guys 1 a manager one on the line both times. They were both nice, gave me a fair amount of food and didn't roll their eyes or act annoyed at my order. This has happened to me several times at DIFFERENT locations. Keep up the good work and giving people a fair amount of food for the money they spend, I'll be back!
Rude managers
I commonly go to Qdoba in Waukesha and the service and food is great. Decided to stop and try the Brookfield location and it was terrible. The food was cold and the beans and rice were hard. Service was also not great and worker acted like I was stupid. Not going again.
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