Horrible customer service! I ordered a salad through doordash. Cousins forgot to include salad dressing in my order. The person I spoke to told me it was doordash's fault. I said how is it doordash's fault when you were the one who was supposed to put the salad dressing in with the order? She asked "what would you like me to do about it?"
Bruce Nichols
One of the Best Subs we have had ! Burlington,
Atmosphere: 5
Food: 5
Service: 5
Joel Anderson
Each time I have tried to call past 5:30 like today they have been closed when sign says open until 7!
Food: 5
Service: 1
Rick Drew
My family kept telling me "You have to go here, they have the best subs in the area!" So I finally went. The location is a little out of the way, but they were 100% right. The place even smelled great - bread and spices. Service was fast and the sandwich was the best I have had in ages. Only complaint - someone spilled a drink on a table and chair. I noticed it just before I sat there. I told the staff "Yea, I know. We've been busy" - and they still had not cleaned it 20 minutes later.
Prices were average, $11 for a sub and drink.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Linda McDonald Beres
We ordered two Party Packs for my daughter’s bridal shower and I must say it did not disappoint!
Lana (Manager) was so nice, very professional and efficient. Our order was exactly how we wanted it. Everything was on time for pickup.
Definitely recommend Burlington Wisconsin location and thank you again Lana!
Bonnie Griffin
Ordered 2 full club subs, $36, what happened, Absoultly No Taste it all, I love Cousins for the unique taste, not here, had to add more mayo, seasonings, The bread didn't even taste right. What happened Cousins, won't be back, been ordering here for years, never had a problem, husbands was the same. ????
Atmosphere: 3
Food: 1
Service: 3
Michele Blazich
We love cousins we eat there once a week! And even served subs for my daughter's and my niece's wedding as a late night snack! Huge hit! Lena and her team are amazing! Fresh and fast! Took care of both brides! Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Submarine Sandwich, Party Subs
Jody Sirna
Absolutely love coming here, not just for the amazing food, but the staff!!.. I love to see ppl who actually enjoy their jobs, n how well they all get along!!
Atmosphere: 5
Food: 5
Service: 5
Abby Maerzke
Love the service, food is always great! I always get the party boxes catered.
They had the worst sandwich I have ever eaten from a deli in my 37 years on earth. I asked for a roast beef with provolone. Particularly I asked that the roast beef be sliced very very thin. Instead I got three thick slices. First and last time there.....just sad. I wish I could have shown you all the picture, because I was waiting to post it?. It should not be called a deli
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Submarine Sandwich
H P
Food was ok, service was good. Tables were dirty
Atmosphere: 2
Food: 3
Service: 5
chasefancicruzer W
This place was filthy! I wondered why it wasn't busy at lunch time. Others are. These 2 girls are asleep. They forgot, they said , to turn on the machine for shakes. Bad business and bad for future business.
Marcia Voigt
I ordered some boxed lunches (which is clearly on my receipt) to be delivered for catering the night prior to delivery. When my order was delivered, the door dash delivery person sent me a picture of the delivery. Everything (sandwiches, cookies, and chips were thrown into 2 plastic bags and thrown on someone's porch. When I called back the restaurant to complain about this, they made up every excuse they would think of to not accept responsibility for their actions. "none of us that are here today were here this morning." " We don't have any order today for catering." "We don't deliver. Door dash does our delivery." I wrote an email to corporate,, but of course no reply. This order was for someone who just lost his wife. So to just throw it on their porch was completely unacceptabLE. I don't even know if it was delivered to the correct house. Any animal could have gotten it. The picture from the delivery person showing the delivery, clearly showed that none of the items I ordered were in a box.
Laura Lange
Yesterday, 12/20/2023 was yet another day I came by at 7:50 PM and saw the last employee locking up the business, even though it was supposed to be open until 8pm. Reading other reviews, I see that I am not alone with this frustrating experience, nor was this my first time finding it closed early!! Also, this particular location feels grungy. There are always dirty tables, and usually dirty floors/area by the soda machine. It seems as if the recent staff doesn’t care. (it was better three years ago or so)Also, why on earth is the hallway to the bathrooms filled with half the restaurants chairs??! I would imagine a disabled person having difficulty navigating a narrow hallway . On the bright side, the sandwiches are usually pretty good, although only the bare minimum of fillings are put on the subs, but the cheese curds absolutely rock! Way better than Culver’s, hands-down! It’s nice to have the marinara sauce warmed.Bottom line, Cousins is still the tastiest sub place around but I like the Hales corners location better. Unfortunately that’s a 30 minute drive away so I put up with this one because at least we have one in town. I just wish the management would fix these problems instead of just responding “contact us” when they read the review. Just hire or retrain employees to at least have a welcoming attitude towards customers, not lock up early, and wipe down tables. I don’t feel comfortable contacting management since I feel it doesn’t do any good
Good food, friendly service.
Horrible customer service! I ordered a salad through doordash. Cousins forgot to include salad dressing in my order. The person I spoke to told me it was doordash's fault. I said how is it doordash's fault when you were the one who was supposed to put the salad dressing in with the order? She asked "what would you like me to do about it?"
One of the Best Subs we have had ! Burlington,
Atmosphere: 5
Food: 5
Service: 5
Each time I have tried to call past 5:30 like today they have been closed when sign says open until 7!
Food: 5
Service: 1
My family kept telling me "You have to go here, they have the best subs in the area!" So I finally went. The location is a little out of the way, but they were 100% right. The place even smelled great - bread and spices. Service was fast and the sandwich was the best I have had in ages. Only complaint - someone spilled a drink on a table and chair. I noticed it just before I sat there. I told the staff "Yea, I know. We've been busy" - and they still had not cleaned it 20 minutes later.
Prices were average, $11 for a sub and drink.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
We ordered two Party Packs for my daughter’s bridal shower and I must say it did not disappoint! Lana (Manager) was so nice, very professional and efficient. Our order was exactly how we wanted it. Everything was on time for pickup. Definitely recommend Burlington Wisconsin location and thank you again Lana!
Ordered 2 full club subs, $36, what happened, Absoultly No Taste it all, I love Cousins for the unique taste, not here, had to add more mayo, seasonings, The bread didn't even taste right.
What happened Cousins, won't be back, been ordering here for years, never had a problem, husbands was the same.
????
Atmosphere: 3
Food: 1
Service: 3
We love cousins we eat there once a week! And even served subs for my daughter's and my niece's wedding as a late night snack! Huge hit! Lena and her team are amazing! Fresh and fast! Took care of both brides! Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Submarine Sandwich, Party Subs
Absolutely love coming here, not just for the amazing food, but the staff!!.. I love to see ppl who actually enjoy their jobs, n how well they all get along!!
Atmosphere: 5
Food: 5
Service: 5
Love the service, food is always great! I always get the party boxes catered.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They had the worst sandwich I have ever eaten from a deli in my 37 years on earth. I asked for a roast beef with provolone. Particularly I asked that the roast beef be sliced very very thin. Instead I got three thick slices. First and last time there.....just sad. I wish I could have shown you all the picture, because I was waiting to post it?. It should not be called a deli
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Submarine Sandwich
Food was ok, service was good. Tables were dirty
Atmosphere: 2
Food: 3
Service: 5
This place was filthy! I wondered why it wasn't busy at lunch time. Others are. These 2 girls are asleep. They forgot, they said , to turn on the machine for shakes. Bad business and bad for future business.
I ordered some boxed lunches (which is clearly on my receipt) to be delivered for catering the night prior to delivery. When my order was delivered, the door dash delivery person sent me a picture of the delivery. Everything (sandwiches, cookies, and chips were thrown into 2 plastic bags and thrown on someone's porch. When I called back the restaurant to complain about this, they made up every excuse they would think of to not accept responsibility for their actions. "none of us that are here today were here this morning." " We don't have any order today for catering." "We don't deliver. Door dash does our delivery." I wrote an email to corporate,, but of course no reply. This order was for someone who just lost his wife. So to just throw it on their porch was completely unacceptabLE. I don't even know if it was delivered to the correct house. Any animal could have gotten it. The picture from the delivery person showing the delivery, clearly showed that none of the items I ordered were in a box.
Yesterday, 12/20/2023 was yet another day I came by at 7:50 PM and saw the last employee locking up the business, even though it was supposed to be open until 8pm. Reading other reviews, I see that I am not alone with this frustrating experience, nor was this my first time finding it closed early!! Also, this particular location feels grungy. There are always dirty tables, and usually dirty floors/area by the soda machine. It seems as if the recent staff doesn’t care. (it was better three years ago or so)Also, why on earth is the hallway to the bathrooms filled with half the restaurants chairs??! I would imagine a disabled person having difficulty navigating a narrow hallway . On the bright side, the sandwiches are usually pretty good, although only the bare minimum of fillings are put on the subs, but the cheese curds absolutely rock! Way better than Culver’s, hands-down! It’s nice to have the marinara sauce warmed.Bottom line, Cousins is still the tastiest sub place around but I like the Hales corners location better. Unfortunately that’s a 30 minute drive away so I put up with this one because at least we have one in town. I just wish the management would fix these problems instead of just responding “contact us” when they read the review. Just hire or retrain employees to at least have a welcoming attitude towards customers, not lock up early, and wipe down tables. I don’t feel comfortable contacting management since I feel it doesn’t do any good
Atmosphere: 3
Food: 4
Service: 3
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