Is it a requirement for your employees to be rude for no reason.? Whoever works your drive thru is a real piece of work. Huffing and puffing at me because SHE misspoke. Wasn't even a big deal to me until she kept pushing about it and I couldn't even get the rest of my order in, so I left. Elkhorn burger king for the win. 100% better and quicker than Delavan. Whoever is GM, DM and RGM of Delavan burger king, you need to do better.
Atmosphere: 1
Food: 1
Service: 1
rayna synove
Typical run-of-the-mill Burger King but this location is always extremely clean, extremely quick, extremely accurate, and has an amazing staff. I can’t seem to spend less than $50 at least when we come here and there is never anything missing always accounted for cooked hot and fresh and the staff is super friendly. It’s how everyone should run their companies and how every employee should act at whatever job you do. They make fast food great again!
Atmosphere: 5
Food: 5
Service: 5
Sandra Kirkpatrick
It's sloppy but so good. Love their frys.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Impossible Whopper
Mary Kilcrece
Terrible attitudes, barely put ice in drinks, food is not that fresh and they’re constantly changing what window you pay in whether it’s the first window or the second window and their second drive-through kiosk with the speaker has been out for months and they never fix it
Miller Family
Best BK in the area. Food was fresh, server was friendly, and dining room was clean.
Kid-friendliness: Kids meals available. BK crowns available at the counter.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
David Ryan
Went to this bk cuz I have faith that bk is still awesome first time I was told I can’t use a 50$ bill fine ok food was good 2nd time I wanted to add to my order and was told nope can’t do that at the pay window food was nasty and cold I wanted to try again so I went back against my fiancée’s advice they shorted me a burger so I called and I was told I was put in the ‘book’ and can come anytime and get it so I go back first I see the manager out in the parking lot with a male not doing her job I go to drive up and ask to get my burger and said I wanted to order more food and the manager argued with me that she didn’t understand and to pull up when I pulled up to the window, I explained that she needed to give me a burger to replace the one I didn’t get and she asked back to the kitchen to look for my name on a slip of paper and some book argued with me about it pretty much made me feel like shit for asking for something I paid for needless to say me and my fiancé got tired of arguing and left. We won’t be going back pretty bad pretty bad they got to argue over a three dollar burger. I got things to do.
Atmosphere: 1
Food: 1
Service: 1
Irish2020 G
On my birthday I went with me and my family to this burger king. The lady that took my order kept getting our order wrong and as I corrected her she responded with rude comments like, settle down! My wife looks at me and says what is her issue? Than the lady just sounded pissed the rest of the order! I go up to the window and no smile,no hello, other than a strong feeling i am being a burden to them! I had gone to the second window and told the lady how rude that interaction was, she apologized! I get my order and its missing a drink and hasbrowns. I go back to get them and the hasbrowns are ice cold! I go back into burger king to get my money back. I Told them the hash browns were ice cold than that same lady said no there not! I told her to feel them and then she lied by saying they came right out of the fryer! I said no they were ice cold, I want my money back! She then said I AM NOT GIVNG YOU A REFUND! I said take the receipt and return my order! She said step aside I have customers, i told her again take the receipt and return my order! She aggressively rips the receipt out of my hand and says it won't get returned for 3 days! I asked the other lady who was much nicer where is the manager she said that was her! I could not believe what i am hearing! I said I'll call in when she is not here! The lady agreed with me! That nice older lady seemed terrified of that manger and I can see why because I felt threatened that entire interaction!!! Today is my birthday and burger really made me feel sick to my stomach from all the threats, stress, and horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Rhonda Weller
Seriously visited my local Delavan burger King for the 4th try today I couldn't make this up if I tried can a manager please contact me wow!
No manager contacted me back either 4 burgers paid extra for bacon, got bacon literally on one sandwich as I opened them all at window, someone fix this restaurant burger King is good, everyone I work with says too it sucks, no customers even there at all, and yet can't make orders right times 4
Is there a number to call to save our local burger king???
Today got offers via email of discounts, are you kidding me nobody contacted and want me to return for more messed up time of crap service and my money I'm good wow
I got another email saying they do not talk to anyone in person, going through thier automated services was told my complaint was unable to be processed. Not even worth my time ever again, sad this is
Food: 1
Service: 1
Gage
Went here to drive thru. Tried to order large waters. Was told I would have to go inside for waters and that they don't give cups of water at the drive thru..... Wut?
Lily Iniguez
Will never go back. Terrible managment. I had a cupon she was upset for using it. Got my food drove away notice they didn’t give me all my food went back manager said she was sure she gave it to me.gave her my bag she went through it! Notice i was right didn’t apologize or anything! very bad attitude to be a manager.
For a Burger King, this location seems to be run well. Hot food, clean dining area and clean bathroom. Overall impressed.
Atmosphere: 4
Food: 4
Service: 4
Steve Phillips
Nice employees,fast service
Atmosphere: 5
Food: 5
Service: 5
This Guy
This is a good location, best one around. Never get old food or twice cooked fries. And the beautiful woman with a tattoo on her wrist that works mornings is a sweetheart, so, bonus.
Nick Yoss
Worst service ever I think you have to fail a common courtesy test to work here. And then they wonder why Burger Kings are closing down every where.
Terrence Barrett
I was the only customer in the building. There were plenty of employees. After being completely ignored at the counter for several minutes, I left and will not go back.
Is it a requirement for your employees to be rude for no reason.? Whoever works your drive thru is a real piece of work. Huffing and puffing at me because SHE misspoke. Wasn't even a big deal to me until she kept pushing about it and I couldn't even get the rest of my order in, so I left. Elkhorn burger king for the win. 100% better and quicker than Delavan. Whoever is GM, DM and RGM of Delavan burger king, you need to do better.
Atmosphere: 1
Food: 1
Service: 1
Typical run-of-the-mill Burger King but this location is always extremely clean, extremely quick, extremely accurate, and has an amazing staff. I can’t seem to spend less than $50 at least when we come here and there is never anything missing always accounted for cooked hot and fresh and the staff is super friendly. It’s how everyone should run their companies and how every employee should act at whatever job you do. They make fast food great again!
Atmosphere: 5
Food: 5
Service: 5
It's sloppy but so good. Love their frys.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Impossible Whopper
Terrible attitudes, barely put ice in drinks, food is not that fresh and they’re constantly changing what window you pay in whether it’s the first window or the second window and their second drive-through kiosk with the speaker has been out for months and they never fix it
Best BK in the area. Food was fresh, server was friendly, and dining room was clean.
Kid-friendliness: Kids meals available. BK crowns available at the counter.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Went to this bk cuz I have faith that bk is still awesome first time I was told I can’t use a 50$ bill fine ok food was good 2nd time I wanted to add to my order and was told nope can’t do that at the pay window food was nasty and cold I wanted to try again so I went back against my fiancée’s advice they shorted me a burger so I called and I was told I was put in the ‘book’ and can come anytime and get it so I go back first I see the manager out in the parking lot with a male not doing her job I go to drive up and ask to get my burger and said I wanted to order more food and the manager argued with me that she didn’t understand and to pull up when I pulled up to the window, I explained that she needed to give me a burger to replace the one I didn’t get and she asked back to the kitchen to look for my name on a slip of paper and some book argued with me about it pretty much made me feel like shit for asking for something I paid for needless to say me and my fiancé got tired of arguing and left. We won’t be going back pretty bad pretty bad they got to argue over a three dollar burger. I got things to do.
Atmosphere: 1
Food: 1
Service: 1
On my birthday I went with me and my family to this burger king. The lady that took my order kept getting our order wrong and as I corrected her she responded with rude comments like, settle down! My wife looks at me and says what is her issue? Than the lady just sounded pissed the rest of the order! I go up to the window and no smile,no hello, other than a strong feeling i am being a burden to them! I had gone to the second window and told the lady how rude that interaction was, she apologized! I get my order and its missing a drink and hasbrowns. I go back to get them and the hasbrowns are ice cold!
I go back into burger king to get my money back. I Told them the hash browns were ice cold than that same lady said no there not! I told her to feel them and then she lied by saying they came right out of the fryer! I said no they were ice cold, I want my money back! She then said I AM NOT GIVNG YOU A REFUND! I said take the receipt and return my order! She said step aside I have customers, i told her again take the receipt and return my order! She aggressively rips the receipt out of my hand and says it won't get returned for 3 days! I asked the other lady who was much nicer where is the manager she said that was her! I could not believe what i am hearing! I said I'll call in when she is not here! The lady agreed with me! That nice older lady seemed terrified of that manger and I can see why because I felt threatened that entire interaction!!! Today is my birthday and burger really made me feel sick to my stomach from all the threats, stress, and horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Seriously visited my local Delavan burger King for the 4th try today I couldn't make this up if I tried can a manager please contact me wow!
No manager contacted me back either 4 burgers paid extra for bacon, got bacon literally on one sandwich as I opened them all at window, someone fix this restaurant burger King is good, everyone I work with says too it sucks, no customers even there at all, and yet can't make orders right times 4
Is there a number to call to save our local burger king???
Today got offers via email of discounts, are you kidding me nobody contacted and want me to return for more messed up time of crap service and my money I'm good wow
I got another email saying they do not talk to anyone in person, going through thier automated services was told my complaint was unable to be processed.
Not even worth my time ever again, sad this is
Food: 1
Service: 1
Went here to drive thru. Tried to order large waters. Was told I would have to go inside for waters and that they don't give cups of water at the drive thru..... Wut?
Will never go back. Terrible managment. I had a cupon she was upset for using it. Got my food drove away notice they didn’t give me all my food went back manager said she was sure she gave it to me.gave her my bag she went through it! Notice i was right didn’t apologize or anything! very bad attitude to be a manager.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
For a Burger King, this location seems to be run well. Hot food, clean dining area and clean bathroom. Overall impressed.
Atmosphere: 4
Food: 4
Service: 4
Nice employees,fast service
Atmosphere: 5
Food: 5
Service: 5
This is a good location, best one around. Never get old food or twice cooked fries. And the beautiful woman with a tattoo on her wrist that works mornings is a sweetheart, so, bonus.
Worst service ever I think you have to fail a common courtesy test to work here. And then they wonder why Burger Kings are closing down every where.
I was the only customer in the building. There were plenty of employees. After being completely ignored at the counter for several minutes, I left and will not go back.
Service: 1
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