This might be my favorite JJ in South WI. Came in at about 5:45pm on a Saturday and it was pretty busy but they still got all the food out fast and it was all correct. Employees were very positive and helpful. While I was eating I couldn’t help but notice a woman sitting towards the back of the restaurant who was very grumpy and kept asking for the General Managers phone number. One employee brought her food to her and another came over and asked how he could help her but she refused stating she needed the General Manager’s information with a displeasing tone of voice. I thought she was quite rude to be totally honest, it’s just a sandwich shop it cannot be that serious. Props to the employees for being calm and trying to help! It is peak dinner time on a Saturday, they are doing amazing. It’s the full moon, all the unusual folks are out today! Keep up the great work this is an awesome place to eat!
Atmosphere: 5
Food: 5
Service: 5
Cindy Holmes
Great roast beef sandwich!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Beaver
I want to make a suggestion for the Delavan store. I stopped in to grab lunch on my way back to work. I had ordered a #10-Easy mayo, little lettuce, NO tomato, add pickles. (My suggestion) The cashier really needs to listen better to the customer as to what they ask for. What I got was #10 pickle, tomato, no lettuce.
Atmosphere: 5
Food: 5
Service: 4
Blair English
I órdenes 2 sándwiches for pick up before 12 noon today. Got to the store and was told they were backed up. Got our fountain drink and chips and sat down. Finished our chips and drink and was waiting for more than 20 minutes and still no sándwiches. Went to the counter but could get no ones attention. Saw sándwiches put off to the side which I had noticed had been there for a long time. My wife finally got someone’s attention and those were our sándwiches. Mine was so full of mayonaise that every bite slopprd down my shirt and was one of the worst sándwiches I have ever gotten from Jimmy Johns. We have ordered 100s of sándwiches from JJs but this may be my last. Poor customer service and a seeming lack of concern. The guy in front of us who was waiting in the store before we came in was walking out with his order as we were pulling out 40 minutes later. Freaky slow!
Atmosphere: 1
Food: 2
Service: 1
Autumn Carlson
I ordered online and picked up the sub to bring home, by the time I got home I opened the sub and they gave me something that wasn’t even close to what I ordered, they were about to close by the time I opened my “sub” at home which was just lettuce and tomato with some random sauce, no bread no meat, nothing. I couldn’t make it there in time before they closed and I didn’t even get refunded the money for the sub I didn’t even get.
Atmosphere: 1
Food: 1
Service: 1
Serenity Ellis
The service I received from the cashier was extremely disappointing—he was rude and unprofessional. On a positive note, the person who made my sandwich was polite, and the sandwich itself tasted okay. However, the overall cleanliness of the restaurant was unacceptable. I saw employees throwing balled-up sandwich wrappers on the floor, and their work station was a complete mess. It was honestly gross. The only area that appeared clean was the dish pit, which stood out in contrast to the rest of the space.
Atmosphere: 1
Food: 3
Service: 1
Cyn Vill
I ordered the night before for 12 pc box and 4 chips and did not request any mustard or mayo packets.And when I got to my inlaw house I open the bag thinking the 4 bag of chips were in there and it was full of mayo,mustard. I went to check my order receipts and I was charge the 4 chips but they were not given to me . Subs were good but not happy that my order was not complete.
Food: 3
Service: 2
Wisco Simple
Quick, and good service
Atmosphere: 4
Food: 5
Service: 4
Scratch WHL
If you are allergic to bread, cheese, ice burg lettuce (the chemicals used to keep it fresh and no matter what they say its sprayed in the fields) DO NOT EAT HERE! Out of two unwiches (not sure or care if that's how its spelled) they were polar opposites missing most of the toppings and added shit I didn't ask for! If you don't want something and say what you do want don't add things! Seriously its not rocket science. The one paying gets what they want not what you think they want. And to boot were missing a sandwich that was most likely wrong because out of 5 one was missing 3 were messed up and the only one without food allergies doesn't even know what comes on it to say if its messed up! Listen once and push buttons correctly. Maybe you have to make the system even more idiot proof?
Jeremy Cate
Food was good, however I placed my order last night at 18:18 ended up calling the store at 18:50 because there was no updates to the order online nor did I receive the delivery. A gentleman answered the phone and said that he was walking out the door with my order. I finally got my delivery at 19:07 which is absolutely insane, I could have driven there and been back with my food well within that time frame, its a 5 minute drive to my house from the restaurant. Do better or at least communicate to the customer that there is a delay.
How do you forget the ham and the cheese on a ham and cheese sandwich? Here's another question: why do I have to go online and fill out forms to complain about this? Your staff should be trained not just on sandwich making, but customer service as well...which would include complaints. This is why I will continue to go to Jersey Mike's...they know what they're doing. The few times I've ordered from Jimmy Johns, my orders have been messed up.
Tiffany Square
My food was good. My driver was very nice. But 6.00 delivery fee, in Delavan? That’s a lot. …
joseph Llewellyn
Normally the service here at the Jimmy John's in delavan is excellent. Today December 7th 2024 not so much. Seem like the staff was too busy yacking about their personal life when I got my sandwich with my vehicle went around the corner to park and have my lunch The sandwich would look like it was thrown together by a couple 2-year-olds half ass half hazardly cut in half and just looked like absolute trash normally I don't like leaving a bad review but this is ridiculous. Spend $10 on a sandwich that I don't think is worth a dollar I was going to go back and say something but I'm like oh heck with it it's not worth it. But hopefully somebody in the management team sees this and does something about it.
Atmosphere: 3
Food: 3
Service: 2
Margie Giese
Ordered a veggie unwich tonight, as I've done many times at this location. However, this time it was missing cheese and guacamole. It was only tomato, cucumber, lettuce, and a lot of mayo for $6.79. Plus the service was unfriendly and the staff seemed disinterested with having to work. I'm giving them two stars because they at least got my husband's order right.
josh rees
Scared to make a delivery to an address located in delavan wi. Treated with major disrespect for even calling. Bad customer service
This might be my favorite JJ in South WI. Came in at about 5:45pm on a Saturday and it was pretty busy but they still got all the food out fast and it was all correct. Employees were very positive and helpful. While I was eating I couldn’t help but notice a woman sitting towards the back of the restaurant who was very grumpy and kept asking for the General Managers phone number. One employee brought her food to her and another came over and asked how he could help her but she refused stating she needed the General Manager’s information with a displeasing tone of voice. I thought she was quite rude to be totally honest, it’s just a sandwich shop it cannot be that serious. Props to the employees for being calm and trying to help! It is peak dinner time on a Saturday, they are doing amazing. It’s the full moon, all the unusual folks are out today! Keep up the great work this is an awesome place to eat!
Atmosphere: 5
Food: 5
Service: 5
Great roast beef sandwich!
Atmosphere: 5
Food: 5
Service: 5
I want to make a suggestion for the Delavan store. I stopped in to grab lunch on my way back to work. I had ordered a #10-Easy mayo, little lettuce, NO tomato, add pickles. (My suggestion) The cashier really needs to listen better to the customer as to what they ask for. What I got was #10 pickle, tomato, no lettuce.
Atmosphere: 5
Food: 5
Service: 4
I órdenes 2 sándwiches for pick up before 12 noon today. Got to the store and was told they were backed up. Got our fountain drink and chips and sat down. Finished our chips and drink and was waiting for more than 20 minutes and still no sándwiches. Went to the counter but could get no ones attention. Saw sándwiches put off to the side which I had noticed had been there for a long time. My wife finally got someone’s attention and those were our sándwiches. Mine was so full of mayonaise that every bite slopprd down my shirt and was one of the worst sándwiches I have ever gotten from Jimmy Johns. We have ordered 100s of sándwiches from JJs but this may be my last. Poor customer service and a seeming lack of concern. The guy in front of us who was waiting in the store before we came in was walking out with his order as we were pulling out 40 minutes later. Freaky slow!
Atmosphere: 1
Food: 2
Service: 1
I ordered online and picked up the sub to bring home, by the time I got home I opened the sub and they gave me something that wasn’t even close to what I ordered, they were about to close by the time I opened my “sub” at home which was just lettuce and tomato with some random sauce, no bread no meat, nothing. I couldn’t make it there in time before they closed and I didn’t even get refunded the money for the sub I didn’t even get.
Atmosphere: 1
Food: 1
Service: 1
The service I received from the cashier was extremely disappointing—he was rude and unprofessional. On a positive note, the person who made my sandwich was polite, and the sandwich itself tasted okay. However, the overall cleanliness of the restaurant was unacceptable. I saw employees throwing balled-up sandwich wrappers on the floor, and their work station was a complete mess. It was honestly gross. The only area that appeared clean was the dish pit, which stood out in contrast to the rest of the space.
Atmosphere: 1
Food: 3
Service: 1
I ordered the night before for 12 pc box and 4 chips and did not request any mustard or mayo packets.And when I got to my inlaw house I open the bag thinking the 4 bag of chips were in there and it was full of mayo,mustard. I went to check my order receipts and I was charge the 4 chips but they were not given to me . Subs were good but not happy that my order was not complete.
Food: 3
Service: 2
Quick, and good service
Atmosphere: 4
Food: 5
Service: 4
If you are allergic to bread, cheese, ice burg lettuce (the chemicals used to keep it fresh and no matter what they say its sprayed in the fields) DO NOT EAT HERE! Out of two unwiches (not sure or care if that's how its spelled) they were polar opposites missing most of the toppings and added shit I didn't ask for! If you don't want something and say what you do want don't add things! Seriously its not rocket science. The one paying gets what they want not what you think they want. And to boot were missing a sandwich that was most likely wrong because out of 5 one was missing 3 were messed up and the only one without food allergies doesn't even know what comes on it to say if its messed up! Listen once and push buttons correctly. Maybe you have to make the system even more idiot proof?
Food was good, however I placed my order last night at 18:18 ended up calling the store at 18:50 because there was no updates to the order online nor did I receive the delivery. A gentleman answered the phone and said that he was walking out the door with my order. I finally got my delivery at 19:07 which is absolutely insane, I could have driven there and been back with my food well within that time frame, its a 5 minute drive to my house from the restaurant. Do better or at least communicate to the customer that there is a delay.
Restaurantji Recommends
How do you forget the ham and the cheese on a ham and cheese sandwich? Here's another question: why do I have to go online and fill out forms to complain about this? Your staff should be trained not just on sandwich making, but customer service as well...which would include complaints. This is why I will continue to go to Jersey Mike's...they know what they're doing. The few times I've ordered from Jimmy Johns, my orders have been messed up.
My food was good. My driver was very nice. But 6.00 delivery fee, in Delavan? That’s a lot. …
Normally the service here at the Jimmy John's in delavan is excellent. Today December 7th 2024 not so much. Seem like the staff was too busy yacking about their personal life when I got my sandwich with my vehicle went around the corner to park and have my lunch The sandwich would look like it was thrown together by a couple 2-year-olds half ass half hazardly cut in half and just looked like absolute trash normally I don't like leaving a bad review but this is ridiculous. Spend $10 on a sandwich that I don't think is worth a dollar I was going to go back and say something but I'm like oh heck with it it's not worth it. But hopefully somebody in the management team sees this and does something about it.
Atmosphere: 3
Food: 3
Service: 2
Ordered a veggie unwich tonight, as I've done many times at this location. However, this time it was missing cheese and guacamole. It was only tomato, cucumber, lettuce, and a lot of mayo for $6.79. Plus the service was unfriendly and the staff seemed disinterested with having to work. I'm giving them two stars because they at least got my husband's order right.
Scared to make a delivery to an address located in delavan wi. Treated with major disrespect for even calling. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
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