Food is good but the service was 5 stars. We were greeted and helped by Richard. He was personable, friendly, and smiling. It was refreshing to have a cashier who did their job greeting customers when that seems to be a lost art amongst all customer service. Great job Richard! Keep it up
Atmosphere: 3
Food: 4
Service: 5
Eugene Blum
Fast curbside!
Teresa Earleywine
Ordered ahead for drive through pickup. Requested specific cookie, buy 1 get 1 coupon, to which they could fulfill just 1 of the Requests. They substituted 2 of their chocolate chip cookies to replace the one they couldn't fulfill which seemed fair. Had the Asian salad it met their standard. I wish when ordering through the app a pain could Request to have the crunchy wonton strips on the side as they were no longer crunchy when I fit it home. The butternut squash soup is really yummy & highly recommend. Granddtr was excited for the mac & cheese & have it 2 thumbs up.The order was ready when I came through the drive thru.
Food: 4
Service: 5
Dyani Pfeifer
Malachi was an extremely, amazing cashier and person. He was very sweet and had some great small talk improvisation. He was a very funny guy, he deserves more than anybody!:).
Atmosphere: 5
Food: 5
Service: 5
Charles Kurt
Good food, friendly people, and clean location but the wait time for online pickups is ridiculously long. Expect to wait 10 minutes in this line that you can’t get out of.
Atmosphere: 5
Food: 5
Service: 1
Lisa Holleran
I have to say I was very disappointed when I ordered a bowl of soup. Its a large bowl but wasn't even filled half way. You guys cut down the soups to go in smaller containers and now not even filling the soup half way. I just won't go any more. Thats ridiculous. My friend ordered the same and it was not half full either.If your gonna give us a cup of soup n the bowl than maybe consider changing your bowls. Again very disappointed!
Atmosphere: 3
Food: 3
Service: 5
Jim McVoy
Took over 30 min in drive thru with 2 cars. Order was wrong, food was missed from order. Called store to provide feedback and was hung up on. Terrible experience all around, won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Samantha Netzinger
Customer service isn’t friendly, and I’m sorry but how is serving a rotten apple acceptable? Kind of frustrating.
Atmosphere: 1
Food: 1
Service: 1
Mark Disrud
My wife and I have been going to Panera for a long time but lately the order is wrong or they forget to put certain ingredients in the food talking about the salads. I think they need to have quality control this is getting old. I just don't think they really care if your order is right
Food: 3
Service: 1
Chad Strabbing
This was a big disappointment. Sandwich was small for $11, and bowl of soup came out with enough for a cup. Tried to say something but got pretty much a shrug.
Called the store when my deliver was missing items. The lady told me they dont give refunds and hung up on me. I order Panera all the time and have never had an issue. I couldnt belive how rude the lady was. I wont ever order from there again.
Service: 1
Christina Perez
Sweet treat 😋
Atmosphere: 5
Food: 5
Service: 5
Jerry Datzman
needs serious attention to overall cleanliness and proactive management
james cooper
⭐☆☆☆☆
I went to Panera Bread in Delavan with my wife, and unfortunately the experience was disappointing. She ordered a full grilled cheese sandwich with tomato soup, but when her food came, she only received half a sandwich.
I also tried to order the Mexican Street Corn Chowder, which is advertised all over their menus in the store, but was told it’s out of season. The staff mentioned it had been out of season for weeks, yet the signs are still up everywhere. If an item is not available, it should be removed from the menu to avoid misleading customers.
On top of that, the service was poor throughout our visit. Between the incorrect order, misleading menu advertising, and lackluster service, we left disappointed. Sadly, we won’t be coming back.
Atmosphere: 2
Food: 2
Service: 1
Bethany Witte-Krantz
They've changed the repipe to their chipotle chicken avocado sandwich. It is not as good as it used to be.
Food is good but the service was 5 stars. We were greeted and helped by Richard. He was personable, friendly, and smiling. It was refreshing to have a cashier who did their job greeting customers when that seems to be a lost art amongst all customer service. Great job Richard! Keep it up
Atmosphere: 3
Food: 4
Service: 5
Fast curbside!
Ordered ahead for drive through pickup. Requested specific cookie, buy 1 get 1 coupon, to which they could fulfill just 1 of the Requests. They substituted 2 of their chocolate chip cookies to replace the one they couldn't fulfill which seemed fair. Had the Asian salad it met their standard. I wish when ordering through the app a pain could Request to have the crunchy wonton strips on the side as they were no longer crunchy when I fit it home. The butternut squash soup is really yummy & highly recommend. Granddtr was excited for the mac & cheese & have it 2 thumbs up.The order was ready when I came through the drive thru.
Food: 4
Service: 5
Malachi was an extremely, amazing cashier and person. He was very sweet and had some great small talk improvisation. He was a very funny guy, he deserves more than anybody!:).
Atmosphere: 5
Food: 5
Service: 5
Good food, friendly people, and clean location but the wait time for online pickups is ridiculously long.
Expect to wait 10 minutes in this line that you can’t get out of.
Atmosphere: 5
Food: 5
Service: 1
I have to say I was very disappointed when I ordered a bowl of soup. Its a large bowl but wasn't even filled half way. You guys cut down the soups to go in smaller containers and now not even filling the soup half way. I just won't go any more. Thats ridiculous. My friend ordered the same and it was not half full either.If your gonna give us a cup of soup n the bowl than maybe consider changing your bowls. Again very disappointed!
Atmosphere: 3
Food: 3
Service: 5
Took over 30 min in drive thru with 2 cars. Order was wrong, food was missed from order. Called store to provide feedback and was hung up on. Terrible experience all around, won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Customer service isn’t friendly, and I’m sorry but how is serving a rotten apple acceptable?
Kind of frustrating.
Atmosphere: 1
Food: 1
Service: 1
My wife and I have been going to Panera for a long time but lately the order is wrong or they forget to put certain ingredients in the food talking about the salads. I think they need to have quality control this is getting old. I just don't think they really care if your order is right
Food: 3
Service: 1
This was a big disappointment. Sandwich was small for $11, and bowl of soup came out with enough for a cup. Tried to say something but got pretty much a shrug.
Restaurantji Recommends
Called the store when my deliver was missing items. The lady told me they dont give refunds and hung up on me. I order Panera all the time and have never had an issue. I couldnt belive how rude the lady was. I wont ever order from there again.
Service: 1
Sweet treat 😋
Atmosphere: 5
Food: 5
Service: 5
needs serious attention to overall cleanliness and proactive management
⭐☆☆☆☆
I went to Panera Bread in Delavan with my wife, and unfortunately the experience was disappointing. She ordered a full grilled cheese sandwich with tomato soup, but when her food came, she only received half a sandwich.
I also tried to order the Mexican Street Corn Chowder, which is advertised all over their menus in the store, but was told it’s out of season. The staff mentioned it had been out of season for weeks, yet the signs are still up everywhere. If an item is not available, it should be removed from the menu to avoid misleading customers.
On top of that, the service was poor throughout our visit. Between the incorrect order, misleading menu advertising, and lackluster service, we left disappointed. Sadly, we won’t be coming back.
Atmosphere: 2
Food: 2
Service: 1
They've changed the repipe to their chipotle chicken avocado sandwich. It is not as good as it used to be.
Atmosphere: 5
Food: 3
Service: 5
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