My husband went here to get me a DQ Cake for my birthday and asked for something to be written on it. Three employees literally sat and argued over who was going to write on my cake and after 10 mins someone finally wrote on my cake! It looked absolutely terrible my almost 2 year old grandson could have written better and would prolly know how to spell! This is not the first time we’ve had an issue with them writing things on cakes and they think it’s ok to send this out the doors??? And the place was an absolute mess he said, food all over the floor and workers not washing hands and messing around cussing and complaining openly about having to do their job!?? Come on DQ train your people better! Definitely won’t come back thanks for ruining my cake because your workers wanted to be petty!
Barb Hoen
We went inside because the drive thru line wasn't moving. Didn't wait long to order, then waited 45 minutes without food. Because we needed to be somewhere by a certain time, I asked for my money back because we couldn't wait any longer. Meanwhile, several large Grub Hub orders were received, processed and sent out. That was clearly causing the hold up for all the rest of us. Being understaffed was the reason given for the delay. In my view, the facility is not equipped to handle Grub Hub along with regular on site customers. Prior visits to this location have been a fun experience. No longer.
Tessa H
5 of us went to Dairy Queen this past Friday evening. We are in the area for a local event and live out of state. We arrived at 8:55 and went inside to order. There was a group of young girls and also a door dasher waiting for their order when we arrived. As we're waiting to order, the two staff members making orders, older female and a young male were swearing and complaining of customers coming inside because they lobby closed at 9pm. The place was an absolute mess. There was crumbs from previous orders all off the place. The mixers were full of cookie crumbs at the bottom and on the mixer it self. Along with the floor covered with crumbs and food! I have never seen an Dairy Queen this dirty before. We finally were able to order and once again the younger male started getting really upset because customers were coming inside to order. They had the main door open, but the side doors locked. The older female was literally wiping her hands on her jeans and touching her hair AS SHES MAKING THE ICE CREAM! I didn't see anyone wash their hands ONCE between orders or taking orders. The place is absolutely filthy and clearly the young man didn't want to do his job because he had too many customers!
Atmosphere: 1
Food: 1
Service: 1
Sara Diaz
20 min from order to getting our food in drive thru.. nobody dining in even. this is insane when its not even busy!
Atmosphere: 5
Mohammad Imran
We ordered a banana split. The girl who made is intentionally used an old banana. My wife brought it to her and she was like... yeah I know. So she asked for a replacement but the girl's attitude was like she didn't care. What is going on in small towns when it comes to service?
Atmosphere: 2
Food: 2
Service: 2
May
Waited in the drive thru for almost 5-10min just for a melted blizzard. I just got it today too. It’s ice cream, shouldn’t be that big of a deal, but no. I expected more. No matter how hot it is, the ice cream shouldn’t have been this melted. It looks like it has been sitting before even handed it off to me too. I am actually kinda piss. I never really write reviews but this was a big disappointment. Whoever is currently at the drive through also didn’t have that great of a personality either. The cup was all wet and gross. I even ended up spilling on my jeans and in the car and I have to work like this. It’s a hot day today but there shouldn’t be any excuses for anything since it was slow. Now I have to freeze it at work because of poor service. I will never come here again. What a disappointment. I been to better Dairy Queen and this one ain’t it.
Atmosphere: 1
Food: 1
Service: 1
Javier Sustaita
Went there tonight around 6pm for dinner. Took us several attempts to get anyones attention in the drive thru. When we were handed our food there was nothing said at all. Just a hand with bags shoved out the window. We live 5 minutes away, when we got home our burgers were cold and the patties were hockey pucks. It was as if they had been sitting in the window since lunch.
Atmosphere: 1
Food: 1
Service: 1
Charles Woods (Life Coach C.W)
The Dairy Queen located on Golf Road service although polite they still manage to mess up our order and the sad thing about it they wasn’t busy. Even after the mess up and delay of our food we were just given a slight apology. My gripe is that if you all mess up my order not once but twice then you all are held into account toward complimentary not dry apology…other then that the food was good and hot but considering how we were treated over all the food might as well been cold.
Good food was a little bit of a wait but it was worth the wait!
Atmosphere: 5
Food: 5
Service: 5
Dylan Rowan
I put in an order for a customized blizzard cake on 4/17 for pickup on 4/29. When I stopped into the store today to pick up the cake the employees had no idea what I was talking about. I showed them my confirmation email proving it was for that location. They looked for my order for 15 minutes and then told me that they didn't have it and they didn't offer any alternatives. I left the store with nothing.
Atmosphere: 1
Food: 1
Service: 1
tommy thao
Waited in line for 40 minutes to get my blizzard all soft and watery. Literally saw the worker make my blizzard and just leave it sitting on the counter for 15 minutes. Finally got my blizzard and complained and the lady worker working there said “I flipped the blizzard and didn’t fall out” but I could clearly see it wasn’t freshly made and just sitting out melting. Just ending up throwing the whole thing away
Atmosphere: 1
Food: 1
Service: 1
Sydnie Felix
The location is very understaffed to no fault of their own. A singular blizzard and small cone took 30+ minutes to be ready. Wouldn’t recommend this drive-thru or in person ordering to anyone who’s in a rush.
Atmosphere: 1
Food: 3
Service: 1
Jamie s
Stupidly slow drive thru, took at least 10 whole minutes just to make a mini blizzard, and then the blizzard wasn’t even very good, it was a cotton candy and they put half the amount of syrup and sprinkles in it than Dairy Queen normally does. So if you’re going to a Dairy Queen, just don’t go to this one.
Is Good, A OK, 1,000% Good
Food: 5
My husband went here to get me a DQ Cake for my birthday and asked for something to be written on it. Three employees literally sat and argued over who was going to write on my cake and after 10 mins someone finally wrote on my cake! It looked absolutely terrible my almost 2 year old grandson could have written better and would prolly know how to spell! This is not the first time we’ve had an issue with them writing things on cakes and they think it’s ok to send this out the doors??? And the place was an absolute mess he said, food all over the floor and workers not washing hands and messing around cussing and complaining openly about having to do their job!?? Come on DQ train your people better! Definitely won’t come back thanks for ruining my cake because your workers wanted to be petty!
We went inside because the drive thru line wasn't moving. Didn't wait long to order, then waited 45 minutes without food. Because we needed to be somewhere by a certain time, I asked for my money back because we couldn't wait any longer.
Meanwhile, several large Grub Hub orders were received, processed and sent out. That was clearly causing the hold up for all the rest of us.
Being understaffed was the reason given for the delay. In my view, the facility is not equipped to handle Grub Hub along with regular on site customers.
Prior visits to this location have been a fun experience. No longer.
5 of us went to Dairy Queen this past Friday evening. We are in the area for a local event and live out of state. We arrived at 8:55 and went inside to order. There was a group of young girls and also a door dasher waiting for their order when we arrived. As we're waiting to order, the two staff members making orders, older female and a young male were swearing and complaining of customers coming inside because they lobby closed at 9pm. The place was an absolute mess. There was crumbs from previous orders all off the place. The mixers were full of cookie crumbs at the bottom and on the mixer it self. Along with the floor covered with crumbs and food! I have never seen an Dairy Queen this dirty before. We finally were able to order and once again the younger male started getting really upset because customers were coming inside to order. They had the main door open, but the side doors locked. The older female was literally wiping her hands on her jeans and touching her hair AS SHES MAKING THE ICE CREAM! I didn't see anyone wash their hands ONCE between orders or taking orders. The place is absolutely filthy and clearly the young man didn't want to do his job because he had too many customers!
Atmosphere: 1
Food: 1
Service: 1
20 min from order to getting our food in drive thru.. nobody dining in even. this is insane when its not even busy!
Atmosphere: 5
We ordered a banana split. The girl who made is intentionally used an old banana. My wife brought it to her and she was like... yeah I know.
So she asked for a replacement but the girl's attitude was like she didn't care.
What is going on in small towns when it comes to service?
Atmosphere: 2
Food: 2
Service: 2
Waited in the drive thru for almost 5-10min just for a melted blizzard. I just got it today too. It’s ice cream, shouldn’t be that big of a deal, but no. I expected more. No matter how hot it is, the ice cream shouldn’t have been this melted. It looks like it has been sitting before even handed it off to me too. I am actually kinda piss. I never really write reviews but this was a big disappointment. Whoever is currently at the drive through also didn’t have that great of a personality either. The cup was all wet and gross. I even ended up spilling on my jeans and in the car and I have to work like this. It’s a hot day today but there shouldn’t be any excuses for anything since it was slow. Now I have to freeze it at work because of poor service. I will never come here again. What a disappointment. I been to better Dairy Queen and this one ain’t it.
Atmosphere: 1
Food: 1
Service: 1
Went there tonight around 6pm for dinner. Took us several attempts to get anyones attention in the drive thru. When we were handed our food there was nothing said at all. Just a hand with bags shoved out the window.
We live 5 minutes away, when we got home our burgers were cold and the patties were hockey pucks. It was as if they had been sitting in the window since lunch.
Atmosphere: 1
Food: 1
Service: 1
The Dairy Queen located on Golf Road service although polite they still manage to mess up our order and the sad thing about it they wasn’t busy. Even after the mess up and delay of our food we were just given a slight apology. My gripe is that if you all mess up my order not once but twice then you all are held into account toward complimentary not dry apology…other then that the food was good and hot but considering how we were treated over all the food might as well been cold.
Atmosphere: 3
Food: 3
Service: 2
Ice cream was super soft
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Good food was a little bit of a wait but it was worth the wait!
Atmosphere: 5
Food: 5
Service: 5
I put in an order for a customized blizzard cake on 4/17 for pickup on 4/29. When I stopped into the store today to pick up the cake the employees had no idea what I was talking about. I showed them my confirmation email proving it was for that location. They looked for my order for 15 minutes and then told me that they didn't have it and they didn't offer any alternatives. I left the store with nothing.
Atmosphere: 1
Food: 1
Service: 1
Waited in line for 40 minutes to get my blizzard all soft and watery. Literally saw the worker make my blizzard and just leave it sitting on the counter for 15 minutes. Finally got my blizzard and complained and the lady worker working there said “I flipped the blizzard and didn’t fall out” but I could clearly see it wasn’t freshly made and just sitting out melting. Just ending up throwing the whole thing away
Atmosphere: 1
Food: 1
Service: 1
The location is very understaffed to no fault of their own. A singular blizzard and small cone took 30+ minutes to be ready. Wouldn’t recommend this drive-thru or in person ordering to anyone who’s in a rush.
Atmosphere: 1
Food: 3
Service: 1
Stupidly slow drive thru, took at least 10 whole minutes just to make a mini blizzard, and then the blizzard wasn’t even very good, it was a cotton candy and they put half the amount of syrup and sprinkles in it than Dairy Queen normally does. So if you’re going to a Dairy Queen, just don’t go to this one.
Atmosphere: 1
Food: 1
Service: 1
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