Erbert and Gerberts

3rd time ordering online and all 3 time my order is missing the drinks and chips. I think it's time for management/owners to step up and fix this problem as I'm not the only one to have this issue. Problem will be the last time eatting at this place for a long time.

I’m so disappointed by the Clairemont location. I love Erbert & Gerbert, but after several online orders to this location I have lost all faith in them. Their store inventory doesn’t match their online ordering platform, they frequently make mistakes on the sandwiches, and they have often forgotten items altogether. For example, they have failed to deliver my kids drinks more than once. I called them about it and they said they would deliver extra the next time. Today, I ordered again and put a reminder in the order notes. Unfortunately, they didn’t read the notes because they were “too busy.” They forgot the extra drinks and they didn’t prepare my wife’s sandwich correctly because they didn’t read the instructions. When I called they again told me they would deliver extra next time. When I pointed out that this was the next time, the person on the phone put the responsibility on me to call them next time to ensure they did their job instead of trusting them to follow the order instructions. After paying so much for the food and delivery, why should I have to make sure they do their job? Despite multiple mistaken orders no one offered a refund or did anything to remedy the situation other than ask me to spend more money and do extra work because they are too busy to do their job correctly. Sadly, I’ll be taking my business elsewhere and must recommend you do, too.

Ordered online and it was not going thru after 15 minutes so I called. I was told they had no one to deliver my 1 sandwich order so I was asked when I would pick it up. I had no way of picking it up as I was at work and only had a 15 minute lunch. The gal on the phone told me she would cancel my order if it ever came through the system. Needless to say not one but 2 of my sandwiches arrived after my lunch (and after I bought from our cafeteria). My order was never cancelled, was double the price and I did not get it in time for lunch. When I called to clarify what was going on and get some customer service, I was told there is no way to cancel orders and that they use Door Dash when delivery is needed. Bascially...no customer service from either of these employees.

I called the Clairemont location for a catering order for my sister’s shower. Rob and his coworker (who I sadly can’t recall the name of, she was great!) were unbelievably helpful when calling with the catering inquiry and also while placing the order. They even went so far as to help set up the boxes to display the sandwiches for our guests! Reliable delivery and wonderful service- highly recommend for your next gathering.

Extremely rude experience with the workers at this restaurant location. I've been a doordasher for over a year with over 1900 deliveries and I've never experienced attitude of this sort EVER. I simply asked them to remake the doordash order because someone had stolen the order. Doordash pays for the order to be remade. They repeatedly told me to call doordash, which often has a wait time of 10 minutes. I cannot afford to sit and wait in this location for a $5 order. I had a screen that literally showed in 3 sentences that doordash will have me pay for the order with my red card. The lady working in there started yelling at me and said that I needed to stop with the attitude, as if she wasn't the one yelling at me for 0 reason. Absolutely disgusted.

First visit and will not be last very yummy soup and sandwich

Atmosphere: 5

Food: 5

Service: 5

Nice place to get a sub. I definitely like Erber and Gerberts better than the competition.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Narmer

My rating is based solely on my experience with the Clairemont location.I've never been disappointed with anything I e ordered here.Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

No bread for a

Atmosphere: 3

Food: 4

Service: 3

The sandwich I ordered tasted great! I will recommend my friends to swing by and get some food from here. Loved my experience here.

Atmosphere: 5

Food: 5

Service: 5

Never taking anything to go from this place. Always mess up the order and they tend to err at the side of missing the order rather than giving extra! Food tastes pretty average, if ever, delivered as ordered.

Atmosphere: 2

Food: 2

Service: 1

I actually found this place by accident because for some reason google maps said this is where a small adult toy store was. I was having issues with a rectal plug, but found this sub shop instead. Either way, I'm glad I found this place because I got a good sandwich and I took a nice big dump in their bathroom.

Atmosphere: 3

Food: 3

Service: 3

Stopped in at 5ish pm on Dec 28th with the kids. Staff was really friendly, helpful and patient. Food was very good place was clean. In fact we cleaned all our garbage and wiped crumbs off the table and when we were pulling away, the employee wiped down all the areas.

Atmosphere: 4

Food: 5

Service: 5

They dont do delivery. Just door dash? Then charge you more is ridiculous. I will no longer order from them because of this.

Service: 1

I have a wheat allergy, and Sierra was fantastic working with me to create a delicious salad. She made my experience great!

Atmosphere: 5

Food: 5

Service: 5