I just ate at Texas Roadhouse in Eau Claire. I ordered the top shelf margarita. It tasted like watered down sour lemonade. This is a very expensive drink. I told our waitress that I needed her to add a shot of Grand Garnier to it. Pretty soon her manager comes over and wants to know what is wrong. I think he assumed I was trying to get a free shot. Not true, I would have paid for it. However, that pissed me off. I am 60 years old. I rarely complain. Instead, he gave us a shot of triple sec. Didn't help much. My salmon was dry and too salty also. This Texas Roadhouse was disappointing. The one in Onalaska, However, is top- notch.
Logan Olson
Great place to eat. Good food. Sometimes the steaks are hit or miss, especially with how they are cooked. Awesome service.
Atmosphere: 4
Food: 4
Service: 4
patrick walsh
We’ve been coming to Texas Roadhouse for the past 14 years to celebrate a special tradition: my husband and my mother share the same birthday (July 31), and we’ve always celebrated their birthdays together at this location. Every year, we've explained the situation, and the staff has always graciously honored both birthday offers — despite the “one per table” policy. It’s always left us feeling appreciated and valued.
Unfortunately, this year was very different — and deeply disappointing.
When we explained our tradition to our server, Cassy, she was kind and understanding, but needed to check with the manager. That’s when Manager Izzy came over and told us they would only honor one birthday, even though both were legitimate and we offered to show IDs. When we asked if sitting at separate tables would make a difference, she ignored the question entirely. Her solution? “We’ll give you one birthday offer — and you can come back another time for the other.” My parents live 45 minutes away, and the whole point was to celebrate together. Izzy walked away without addressing the issue further and never returned to our table for the rest of our meal — even though we saw her visiting other tables nearby.
Thankfully, our server Cassy went above and beyond to resolve the situation by splitting the check — which allowed both birthday guests to receive their offers. Cassy was the only reason our meal ended on a positive note, and we’re very grateful to her.
That said, it’s frustrating that a place we’ve loyally returned to for over a decade now feels unreliable. Apparently whether or not we’re treated fairly depends on who the manager is that day. We spent over $100 at our table — full meals for five people — and all we asked for was the same simple courtesy we’ve received for years. It’s not about the ribs. It’s about being treated with consistency, respect, and common sense.
We may still return for my husband’s or mother’s birthdays in the future — if we call ahead and get confirmation that the tradition will be honored. But I will not be celebrating my birthday here anymore. That experience left a bad taste that no meal can fix.
2 stars. Server Cassy and the food was excellent. 0 stars for manager Izzy who gave us a bad experience.
Atmosphere: 2
Food: 5
Service: 2
John Davis
Let me start by saying you cannot go wrong with any Texas Roadhouse when it comes to the food. I have been to Roadhouses all across the country and the food is consistently delicious. The difference between Roadhouses is the people. As I previously stated I have been to Roadhouses in just about every state but never have I been to one that had such an amazing staff. It doesn’t matter which night you come in there are great people behind the bar. Olivia, Meagan, Makenzie, Reagan, Czandler, Justin, and Colin, you guys are the best…..hands down. I would literally adopt all of you if I could. All of them have their own special appeal that make them unique and they are all awesome in their own special way. Now let’s talk about managers. Hands down, the best Texas Roadhouse manager I have ever met is Izzy Johnson. She is fantastic! She always makes sure your meal is just right. She genuinely cares if you are a satisfied customer. When she stops by to ask if everything is ok she really cares. With any manager you’re going to run into dissatisfied customers, Izzy handles those situations with class and poise. She truly is one of a kind and Texas Roadhouse is lucky to have her. The only negative thing I can say about the Eau Claire Roadhouse is they have ruined me for all other Roadhouses. I doubt I’ll ever find another that can compare.
Atmosphere: 5
Food: 5
Service: 5
cristina costin
They can never disappoint
Atmosphere: 5
Food: 5
Service: 5
Ashley Lyn Jacobson
great service and the most delicious steak I've ever had
Arghenis Antonio Palacios
I arrived 9:40 pm to celebrate the birthday of my sister and I asked if there was service and they passed me to a table when my waiter arrived it was in bad taste he made gestures after reluctantly I took the order I took a meal that I did not ask but well we accepted it 10 min later I came back asking if we wanted boxes to carry and if I needed my bill to the queble I said that there was still time and he told me that they would close in 10 min and with a face of displeasure I think his name is lexi or alexia bad service and bad night On her birthday of my sister.
Atmosphere: 4
Food: 5
Service: 1
Micah Lindemann
Great food. Good service.
Atmosphere: 5
Food: 4
Service: 4
Ojikkin
Music is way to fricken loud and totally unnecessary 😡
Atmosphere: 1
Food: 5
Service: 5
Kimberly Wahler
When ordering, we had a conversation with the server about making sure the steak was cooked medium, not medium well or medium rare, and it came out medium rare closer to rare. Had different servers throughout the rest of the time and never did see that server again.
In short, I ordered a Porterhouse, my wife the Strip. I asked for Medium, but recieved rare. My Steak was cut into 4 pieces, searching for done spots.
I told the server, and she said "oh yeah, that's definitely rare". I can ask the manager but I don't think they'll do anything for you if you don't want this thrown back on. My wife was 3/4 done eating. So to have my wife just sit there and watch me eat, seems confusing. The manager came out and gave me two options. Split my steak bill in half, which I unfortunately agreed to, or put my steak back on.
I'm assuming you don't cook customers steaks that have already been dived into, back onto the grill as that would likely be a health code violation. So, I'm assuming a microwave would have been involved.
You still wanted me to pay for half a steak that was microwaved or raw. This is a steakhouse, I'm so shocked by the lack of customer service, and the rip off cash grab. I was to pay full price if I had it microwaved! So I pay for half a steak that was raw!
Disappointed.
Atmosphere: 4
Food: 1
Service: 1
Twisted Tales of Horror LLC
We went to roadhouse and it was not very busy. First when we were seated they had no bread and the host said that someone would bring us bread. Well we sat there for a little bit and then another couple was seated across from us they had bread with them when they were seated then another couple couple and once again bread also. We were still sitting there with no one coming over even taken a drink order. Then the table that was seated about 5 minutes after us had their waitress there taking their drink order. At this point we got up and left and no one said one word to us. Very disappointed with this visit
Service: 1
Einar Næss Jensen
Superfriendly and helpful staff, but the food is pretty mediocre and boring. It was pretty lively when we were there. we had the sirlion steaks and sirlion medallions. Huge portions but it doesnt add up fo the rather uninspiring plates
Atmosphere: 4
Food: 3
Service: 5
Jan
Excellent food. Fast service. Our table was small, even for just two of us. Server should remove plates, dishes, etc. when they are empty
I found a long black hair in my Mac n’ Cheese, totally destroyed my appetite. They don’t take into consideration to wear any hair or beard nets. I’ve been there many times before with a great outcome. Not this time.
I just ate at Texas Roadhouse in Eau Claire. I ordered the top shelf margarita. It tasted like watered down sour lemonade. This is a very expensive drink. I told our waitress that I needed her to add a shot of Grand Garnier to it. Pretty soon her manager comes over and wants to know what is wrong. I think he assumed I was trying to get a free shot. Not true, I would have paid for it. However, that pissed me off. I am 60 years old. I rarely complain. Instead, he gave us a shot of triple sec. Didn't help much. My salmon was dry and too salty also. This Texas Roadhouse was disappointing. The one in Onalaska, However, is top- notch.
Great place to eat. Good food. Sometimes the steaks are hit or miss, especially with how they are cooked. Awesome service.
Atmosphere: 4
Food: 4
Service: 4
We’ve been coming to Texas Roadhouse for the past 14 years to celebrate a special tradition: my husband and my mother share the same birthday (July 31), and we’ve always celebrated their birthdays together at this location. Every year, we've explained the situation, and the staff has always graciously honored both birthday offers — despite the “one per table” policy. It’s always left us feeling appreciated and valued.
Unfortunately, this year was very different — and deeply disappointing.
When we explained our tradition to our server, Cassy, she was kind and understanding, but needed to check with the manager. That’s when Manager Izzy came over and told us they would only honor one birthday, even though both were legitimate and we offered to show IDs. When we asked if sitting at separate tables would make a difference, she ignored the question entirely. Her solution? “We’ll give you one birthday offer — and you can come back another time for the other.” My parents live 45 minutes away, and the whole point was to celebrate together. Izzy walked away without addressing the issue further and never returned to our table for the rest of our meal — even though we saw her visiting other tables nearby.
Thankfully, our server Cassy went above and beyond to resolve the situation by splitting the check — which allowed both birthday guests to receive their offers. Cassy was the only reason our meal ended on a positive note, and we’re very grateful to her.
That said, it’s frustrating that a place we’ve loyally returned to for over a decade now feels unreliable. Apparently whether or not we’re treated fairly depends on who the manager is that day. We spent over $100 at our table — full meals for five people — and all we asked for was the same simple courtesy we’ve received for years. It’s not about the ribs. It’s about being treated with consistency, respect, and common sense.
We may still return for my husband’s or mother’s birthdays in the future — if we call ahead and get confirmation that the tradition will be honored. But I will not be celebrating my birthday here anymore. That experience left a bad taste that no meal can fix.
2 stars. Server Cassy and the food was excellent. 0 stars for manager Izzy who gave us a bad experience.
Atmosphere: 2
Food: 5
Service: 2
Let me start by saying you cannot go wrong with any Texas Roadhouse when it comes to the food. I have been to Roadhouses all across the country and the food is consistently delicious. The difference between Roadhouses is the people. As I previously stated I have been to Roadhouses in just about every state but never have I been to one that had such an amazing staff. It doesn’t matter which night you come in there are great people behind the bar. Olivia, Meagan, Makenzie, Reagan, Czandler, Justin, and Colin, you guys are the best…..hands down. I would literally adopt all of you if I could. All of them have their own special appeal that make them unique and they are all awesome in their own special way. Now let’s talk about managers. Hands down, the best Texas Roadhouse manager I have ever met is Izzy Johnson. She is fantastic! She always makes sure your meal is just right. She genuinely cares if you are a satisfied customer. When she stops by to ask if everything is ok she really cares. With any manager you’re going to run into dissatisfied customers, Izzy handles those situations with class and poise. She truly is one of a kind and Texas Roadhouse is lucky to have her. The only negative thing I can say about the Eau Claire Roadhouse is they have ruined me for all other Roadhouses. I doubt I’ll ever find another that can compare.
Atmosphere: 5
Food: 5
Service: 5
They can never disappoint
Atmosphere: 5
Food: 5
Service: 5
great service and the most delicious steak I've ever had
I arrived 9:40 pm to celebrate the birthday of my sister and I asked if there was service and they passed me to a table when my waiter arrived it was in bad taste he made gestures after reluctantly I took the order I took a meal that I did not ask but well we accepted it 10 min later I came back asking if we wanted boxes to carry and if I needed my bill to the queble I said that there was still time and he told me that they would close in 10 min and with a face of displeasure I think his name is lexi or alexia bad service and bad night On her birthday of my sister.
Atmosphere: 4
Food: 5
Service: 1
Great food. Good service.
Atmosphere: 5
Food: 4
Service: 4
Music is way to fricken loud and totally unnecessary 😡
Atmosphere: 1
Food: 5
Service: 5
When ordering, we had a conversation with the server about making sure the steak was cooked medium, not medium well or medium rare, and it came out medium rare closer to rare. Had different servers throughout the rest of the time and never did see that server again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cactus Blossom
Restaurantji Recommends
In short, I ordered a Porterhouse, my wife the Strip. I asked for Medium, but recieved rare. My Steak was cut into 4 pieces, searching for done spots.
I told the server, and she said "oh yeah, that's definitely rare". I can ask the manager but I don't think they'll do anything for you if you don't want this thrown back on. My wife was 3/4 done eating. So to have my wife just sit there and watch me eat, seems confusing. The manager came out and gave me two options. Split my steak bill in half, which I unfortunately agreed to, or put my steak back on.
I'm assuming you don't cook customers steaks that have already been dived into, back onto the grill as that would likely be a health code violation. So, I'm assuming a microwave would have been involved.
You still wanted me to pay for half a steak that was microwaved or raw. This is a steakhouse, I'm so shocked by the lack of customer service, and the rip off cash grab. I was to pay full price if I had it microwaved! So I pay for half a steak that was raw!
Disappointed.
Atmosphere: 4
Food: 1
Service: 1
We went to roadhouse and it was not very busy. First when we were seated they had no bread and the host said that someone would bring us bread. Well we sat there for a little bit and then another couple was seated across from us they had bread with them when they were seated then another couple couple and once again bread also. We were still sitting there with no one coming over even taken a drink order. Then the table that was seated about 5 minutes after us had their waitress there taking their drink order. At this point we got up and left and no one said one word to us. Very disappointed with this visit
Service: 1
Superfriendly and helpful staff, but the food is pretty mediocre and boring. It was pretty lively when we were there. we had the sirlion steaks and sirlion medallions. Huge portions but it doesnt add up fo the rather uninspiring plates
Atmosphere: 4
Food: 3
Service: 5
Excellent food. Fast service. Our table was small, even for just two of us. Server should remove plates, dishes, etc. when they are empty
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cactus Blossom, Buns, Mashed Potatoes, Baked Potato
I found a long black hair in my Mac n’ Cheese, totally destroyed my appetite. They don’t take into consideration to wear any hair or beard nets. I’ve been there many times before with a great outcome. Not this time.
Atmosphere: 3
Food: 1
Service: 4
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