I arrived 9:40 pm to celebrate the birthday of my sister and I asked if there was service and they passed me to a table when my waiter arrived it was in bad taste he made gestures after reluctantly I took the order I took a meal that I did not ask but well we accepted it 10 min later I came back asking if we wanted boxes to carry and if I needed my bill to the queble I said that there was still time and he told me that they would close in 10 min and with a face of displeasure I think his name is lexi or alexia bad service and bad night On her birthday of my sister.
Atmosphere: 4
Food: 5
Service: 1
Micah Lindemann
Great food. Good service.
Atmosphere: 5
Food: 4
Service: 4
Ojikkin
Music is way to fricken loud and totally unnecessary 😡
Atmosphere: 1
Food: 5
Service: 5
Kimberly Wahler
When ordering, we had a conversation with the server about making sure the steak was cooked medium, not medium well or medium rare, and it came out medium rare closer to rare. Had different servers throughout the rest of the time and never did see that server again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cactus Blossom
Zayne Holroyd
In short, I ordered a Porterhouse, my wife the Strip. I asked for Medium, but recieved rare. My Steak was cut into 4 pieces, searching for done spots.
I told the server, and she said "oh yeah, that's definitely rare". I can ask the manager but I don't think they'll do anything for you if you don't want this thrown back on. My wife was 3/4 done eating. So to have my wife just sit there and watch me eat, seems confusing. The manager came out and gave me two options. Split my steak bill in half, which I unfortunately agreed to, or put my steak back on.
I'm assuming you don't cook customers steaks that have already been dived into, back onto the grill as that would likely be a health code violation. So, I'm assuming a microwave would have been involved.
You still wanted me to pay for half a steak that was microwaved or raw. This is a steakhouse, I'm so shocked by the lack of customer service, and the rip off cash grab. I was to pay full price if I had it microwaved! So I pay for half a steak that was raw!
Disappointed.
Atmosphere: 4
Food: 1
Service: 1
Twisted Tales of Horror LLC
We went to roadhouse and it was not very busy. First when we were seated they had no bread and the host said that someone would bring us bread. Well we sat there for a little bit and then another couple was seated across from us they had bread with them when they were seated then another couple couple and once again bread also. We were still sitting there with no one coming over even taken a drink order. Then the table that was seated about 5 minutes after us had their waitress there taking their drink order. At this point we got up and left and no one said one word to us. Very disappointed with this visit
Service: 1
Einar Næss Jensen
Superfriendly and helpful staff, but the food is pretty mediocre and boring. It was pretty lively when we were there. we had the sirlion steaks and sirlion medallions. Huge portions but it doesnt add up fo the rather uninspiring plates
Atmosphere: 4
Food: 3
Service: 5
Jan
Excellent food. Fast service. Our table was small, even for just two of us. Server should remove plates, dishes, etc. when they are empty
I found a long black hair in my Mac n’ Cheese, totally destroyed my appetite. They don’t take into consideration to wear any hair or beard nets. I’ve been there many times before with a great outcome. Not this time.
Atmosphere: 3
Food: 1
Service: 4
Tom
The music is so loud I can’t even hear really anything when I try to talk to my grandson the music is so loud
Worst ribs around. They were burnt and no moisture left. Surprisingly they sent out this way. To go or I would of sent back
Food: 1
Service: 1
Recommended dishes: Buns
Cheyenne
Horrible customer service. They do not care about their customers. You are just a number. This used to be a favorite place until we had some issues. They do not care 😒
Atmosphere: 1
Food: 3
Service: 1
Teri Gunderson
Went to the Eau Claire texas roadhouse tonite with family. Looked over at the table across which was causing a little commotion. Yup a black bug crawling across the person's steak. Needless to say we lost our appetite as well as the family of 5 that this happened to. Manager came and stated he would bring out a new plate and would be no charge. Really. 4 out of the 5 had to still pay. Where is customer service. That poor family up and left with no appetite. We also lost ours. Pictures were taken and I will be contacting the health department. I also called and spoke with Jason. He said he knew nothing and really did not seem to care at all. We eat their with friends and family at least once a wk. All done. To offer one person their meal free takes the cake.
K
Ordered online and picked up the food, normally things are good but this time everything was bad. The portions were much smaller than usual, as shown in images. The chicken was mostly fat, the macaroni was dry and barely any cheese, the bread had drops of bbq sauce on it and was dry/old. The worst part, the potatoes had some big chunk of something black at the bottom so I didn’t see it until I already ate some of it. Very disappointed, will not be returning to this location.
Atmosphere: 5
Food: 1
Service: 3
dragon friend
If you're okay with long wait times, it's a great place to eat! 😋🍴 #Restaurant #Food #Patience #
I arrived 9:40 pm to celebrate the birthday of my sister and I asked if there was service and they passed me to a table when my waiter arrived it was in bad taste he made gestures after reluctantly I took the order I took a meal that I did not ask but well we accepted it 10 min later I came back asking if we wanted boxes to carry and if I needed my bill to the queble I said that there was still time and he told me that they would close in 10 min and with a face of displeasure I think his name is lexi or alexia bad service and bad night On her birthday of my sister.
Atmosphere: 4
Food: 5
Service: 1
Great food. Good service.
Atmosphere: 5
Food: 4
Service: 4
Music is way to fricken loud and totally unnecessary 😡
Atmosphere: 1
Food: 5
Service: 5
When ordering, we had a conversation with the server about making sure the steak was cooked medium, not medium well or medium rare, and it came out medium rare closer to rare. Had different servers throughout the rest of the time and never did see that server again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cactus Blossom
In short, I ordered a Porterhouse, my wife the Strip. I asked for Medium, but recieved rare. My Steak was cut into 4 pieces, searching for done spots.
I told the server, and she said "oh yeah, that's definitely rare". I can ask the manager but I don't think they'll do anything for you if you don't want this thrown back on. My wife was 3/4 done eating. So to have my wife just sit there and watch me eat, seems confusing. The manager came out and gave me two options. Split my steak bill in half, which I unfortunately agreed to, or put my steak back on.
I'm assuming you don't cook customers steaks that have already been dived into, back onto the grill as that would likely be a health code violation. So, I'm assuming a microwave would have been involved.
You still wanted me to pay for half a steak that was microwaved or raw. This is a steakhouse, I'm so shocked by the lack of customer service, and the rip off cash grab. I was to pay full price if I had it microwaved! So I pay for half a steak that was raw!
Disappointed.
Atmosphere: 4
Food: 1
Service: 1
We went to roadhouse and it was not very busy. First when we were seated they had no bread and the host said that someone would bring us bread. Well we sat there for a little bit and then another couple was seated across from us they had bread with them when they were seated then another couple couple and once again bread also. We were still sitting there with no one coming over even taken a drink order. Then the table that was seated about 5 minutes after us had their waitress there taking their drink order. At this point we got up and left and no one said one word to us. Very disappointed with this visit
Service: 1
Superfriendly and helpful staff, but the food is pretty mediocre and boring. It was pretty lively when we were there. we had the sirlion steaks and sirlion medallions. Huge portions but it doesnt add up fo the rather uninspiring plates
Atmosphere: 4
Food: 3
Service: 5
Excellent food. Fast service. Our table was small, even for just two of us. Server should remove plates, dishes, etc. when they are empty
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cactus Blossom, Buns, Mashed Potatoes, Baked Potato
I found a long black hair in my Mac n’ Cheese, totally destroyed my appetite. They don’t take into consideration to wear any hair or beard nets. I’ve been there many times before with a great outcome. Not this time.
Atmosphere: 3
Food: 1
Service: 4
The music is so loud I can’t even hear really anything when I try to talk to my grandson the music is so loud
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Worst ribs around. They were burnt and no moisture left. Surprisingly they sent out this way. To go or I would of sent back
Food: 1
Service: 1
Recommended dishes: Buns
Horrible customer service. They do not care about their customers. You are just a number. This used to be a favorite place until we had some issues. They do not care 😒
Atmosphere: 1
Food: 3
Service: 1
Went to the Eau Claire texas roadhouse tonite with family. Looked over at the table across which was causing a little commotion. Yup a black bug crawling across the person's steak. Needless to say we lost our appetite as well as the family of 5 that this happened to. Manager came and stated he would bring out a new plate and would be no charge. Really. 4 out of the 5 had to still pay. Where is customer service. That poor family up and left with no appetite. We also lost ours. Pictures were taken and I will be contacting the health department. I also called and spoke with Jason. He said he knew nothing and really did not seem to care at all. We eat their with friends and family at least once a wk. All done. To offer one person their meal free takes the cake.
Ordered online and picked up the food, normally things are good but this time everything was bad. The portions were much smaller than usual, as shown in images. The chicken was mostly fat, the macaroni was dry and barely any cheese, the bread had drops of bbq sauce on it and was dry/old. The worst part, the potatoes had some big chunk of something black at the bottom so I didn’t see it until I already ate some of it. Very disappointed, will not be returning to this location.
Atmosphere: 5
Food: 1
Service: 3
If you're okay with long wait times, it's a great place to eat! 😋🍴 #Restaurant #Food #Patience #
Atmosphere: 3
Food: 5
Service: 5
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