We came here for lunch to celebrate my partners birthday. We were recommended here since we have little kids and were told it was kid friendly. We couldn't have been more wrong. Our experience was absolutely horrible.
We had ordered our food and took out some games and coloring to do while we waited. All was fine at first. After a long wait of 50 minutes, we received only part of our order. My 4 year old was left waiting for their pizza, which didnt come until 10 minutes later.
When we started to dig into our food my partner and I found burnt pieces. My partners fried chicken was burnt crisp, amd her bun was completely charred inside. So much that she even tried to scrap some of the burnt ash off of it. My nachos were barely topped with the abundance of toppings the menu offered. The queso cheese was cold on top and a bunch of the chips on the bottom layer were burnt at the edges and corners.
If that wasn't enough to put a sour taste in our mouths (quite literally), the service that we received put it over the top for us. We were only checked in on twice and in those times, our waitress didn't refill any of our drinks (we had all just had ice waters), and stood around in the back with other waitresses while we waited to be served. She acted incredibly disinterested in what she was doing and made my partner and I both feel like she really didn't want to be our waitress or wait on us.
When she finally came back for the 2nd time, I had told her about my partners dish as well as mine and how burnt they were. I had said that the nacho plates I had seen coming out to other tables were much more loaded than mine was and that mine had been cold right away. All she said was "ooo, okay I'll ask my manager what to do." And then left. Didn't take the burnt plates, didnt apologize for the mistake, nothing. Just turned and left.
We were sitting right next to the kitchen and waitress station so I had a clear view of the happenings. Our waitress went over to the manager, they said a few words, the manager ROLLED HER EYES, and then the waitress went into the kitchen. 20 MINUTES LATER, she stopped back with a couple boxes that we had requested for our kiddos bc they were getting so antsy with the waiting (like, for over an hour and a half almost). When I asked her for an update she quickly said "oh, yeah, um, my manager said that she'd just take some off of your bill." When I asked if there was anything else they could do, bc, my partner and I were obviously extremely hungry now and wanted to eat (thats why we were here in the 1st place) all she said was "well if i were to take the plates back, then we would have to make a whole new dish just to fill the order that weve already filled." I was pissed at this answer. My partner then asked for the check, which of course, came within 5 minutes of us asking. Our bill had been discounted only for my partners food. We still ended up paying full price for mine.
We left hungry, frustrated, and extremely disappointed in the service from the waitress, the inconsiderate response to our requests for better food quality, and extremely upset at the MANAGER for rolling her eyes at us, and not holding her staff accountable to rectify a, most likely, honest mistake in the kitchen.
We will NOT be coming back here and we WILL be sharing this experience with our family and friends. Reboot Social, you have lost some valuable business. Do better.
Dawn
We didn’t actually eat here, but had some great beer while playing the old video games we loved as kids. It was really fun!
Kujo Kahn
Without a doubt below average food. Both attempts at eating there my group and I could not finish our food due to how flavorless it was. Some of their specialty mocktails/cocktails are disgusting too and frankly an insult to the tongue. Service is ehh. Not bad and not extraordinary either. The atmosphere is pretty cool. Feels like a man cave vibe. Has a few solid arcade games. Pool table is solid from the last time I’ve been there. I’d recommend to go there for a good time but, don’t rely on the food and don’t get any of the fruity drinks. You’ll have a good time if you avoid as mentioned.
Grant Dotson
Pretty awesome place when you have extra time for lunch. Good food menu and even better drink selection. Plus a bunch of classic games, pinball, darts and billiards. It's a bit pricy and bring cash.
Casey Krueger
The food was good, the service was alright, clean open atmosphere. Priced decently as well. Could've used more sauce in the pizza pocket and on the sandwiches, but it was available upon request. 4.5 stars if they would let me!
Taryn Treharne
Absolutely my favorite go to! Arcade games, skeetball, bowling, great food and quick service!
Michael
Hair in the food. Server accused us of trying to stage it for a free meal. Never going back. There are better places around town.
Tim Schwagel
An arcade that keeps the volume of their games low because they'd rather have music on is barely an arcade at all
Paul Gaede
Met a group here for a birthday party. It seemed like a cool place, and there's a lot to do other than eat. We left early after a group game of mini bowling and didn't go downstairs with the rest of the group but I know there were more games downstairs. My girlfriend got the pizza pocket and said it was very good, I had the smash burger and that was very good as well. My main issue is when paying by scanning the qr code on the meal receipt, you are asked to enter your tip percentage, and after receiving the receipt in email, it showed everyone in the groups receipts too. I mentioned it to one of them and they asked if I noticed the gratuity was already on the ticket, which I did not and they did not either. I feel like the waitress should've made that known and it seems a little sneaky. So they ended up getting double tipped by more than just me.
Food was pricy but very good. Games were very fun, and the staff was extremely kind and helpful. Would highly recommend for family fun or a date night as something different.
Nonya Biz
Tons of gun, great food, and Maddie is an excellent server! Get that girl a raise!
Amy Davis
Staff and service were amazing. Cheese curds had the best cheese pull. I'd visit again JUST to play the pinball machines.
Jason Bundy
Good Philly cheese steak good service
Patrick McDonald
Very poor management kicked me and my fiancé out at 8:45 because she wasn’t 21 not allowing us to eat even though we had already placed an appetizer order. Over all very poor experience.
We came here for lunch to celebrate my partners birthday. We were recommended here since we have little kids and were told it was kid friendly. We couldn't have been more wrong. Our experience was absolutely horrible. We had ordered our food and took out some games and coloring to do while we waited. All was fine at first. After a long wait of 50 minutes, we received only part of our order. My 4 year old was left waiting for their pizza, which didnt come until 10 minutes later. When we started to dig into our food my partner and I found burnt pieces. My partners fried chicken was burnt crisp, amd her bun was completely charred inside. So much that she even tried to scrap some of the burnt ash off of it. My nachos were barely topped with the abundance of toppings the menu offered. The queso cheese was cold on top and a bunch of the chips on the bottom layer were burnt at the edges and corners. If that wasn't enough to put a sour taste in our mouths (quite literally), the service that we received put it over the top for us. We were only checked in on twice and in those times, our waitress didn't refill any of our drinks (we had all just had ice waters), and stood around in the back with other waitresses while we waited to be served. She acted incredibly disinterested in what she was doing and made my partner and I both feel like she really didn't want to be our waitress or wait on us. When she finally came back for the 2nd time, I had told her about my partners dish as well as mine and how burnt they were. I had said that the nacho plates I had seen coming out to other tables were much more loaded than mine was and that mine had been cold right away. All she said was "ooo, okay I'll ask my manager what to do." And then left. Didn't take the burnt plates, didnt apologize for the mistake, nothing. Just turned and left. We were sitting right next to the kitchen and waitress station so I had a clear view of the happenings. Our waitress went over to the manager, they said a few words, the manager ROLLED HER EYES, and then the waitress went into the kitchen. 20 MINUTES LATER, she stopped back with a couple boxes that we had requested for our kiddos bc they were getting so antsy with the waiting (like, for over an hour and a half almost). When I asked her for an update she quickly said "oh, yeah, um, my manager said that she'd just take some off of your bill." When I asked if there was anything else they could do, bc, my partner and I were obviously extremely hungry now and wanted to eat (thats why we were here in the 1st place) all she said was "well if i were to take the plates back, then we would have to make a whole new dish just to fill the order that weve already filled." I was pissed at this answer. My partner then asked for the check, which of course, came within 5 minutes of us asking. Our bill had been discounted only for my partners food. We still ended up paying full price for mine. We left hungry, frustrated, and extremely disappointed in the service from the waitress, the inconsiderate response to our requests for better food quality, and extremely upset at the MANAGER for rolling her eyes at us, and not holding her staff accountable to rectify a, most likely, honest mistake in the kitchen. We will NOT be coming back here and we WILL be sharing this experience with our family and friends. Reboot Social, you have lost some valuable business. Do better.
We didn’t actually eat here, but had some great beer while playing the old video games we loved as kids. It was really fun!
Without a doubt below average food. Both attempts at eating there my group and I could not finish our food due to how flavorless it was. Some of their specialty mocktails/cocktails are disgusting too and frankly an insult to the tongue. Service is ehh. Not bad and not extraordinary either. The atmosphere is pretty cool. Feels like a man cave vibe. Has a few solid arcade games. Pool table is solid from the last time I’ve been there. I’d recommend to go there for a good time but, don’t rely on the food and don’t get any of the fruity drinks. You’ll have a good time if you avoid as mentioned.
Pretty awesome place when you have extra time for lunch. Good food menu and even better drink selection. Plus a bunch of classic games, pinball, darts and billiards. It's a bit pricy and bring cash.
The food was good, the service was alright, clean open atmosphere. Priced decently as well. Could've used more sauce in the pizza pocket and on the sandwiches, but it was available upon request. 4.5 stars if they would let me!
Absolutely my favorite go to! Arcade games, skeetball, bowling, great food and quick service!
Hair in the food. Server accused us of trying to stage it for a free meal. Never going back. There are better places around town.
An arcade that keeps the volume of their games low because they'd rather have music on is barely an arcade at all
Met a group here for a birthday party. It seemed like a cool place, and there's a lot to do other than eat. We left early after a group game of mini bowling and didn't go downstairs with the rest of the group but I know there were more games downstairs. My girlfriend got the pizza pocket and said it was very good, I had the smash burger and that was very good as well. My main issue is when paying by scanning the qr code on the meal receipt, you are asked to enter your tip percentage, and after receiving the receipt in email, it showed everyone in the groups receipts too. I mentioned it to one of them and they asked if I noticed the gratuity was already on the ticket, which I did not and they did not either. I feel like the waitress should've made that known and it seems a little sneaky. So they ended up getting double tipped by more than just me.
Quarter machine is rigged
Restaurantji Recommends
Food was pricy but very good. Games were very fun, and the staff was extremely kind and helpful. Would highly recommend for family fun or a date night as something different.
Tons of gun, great food, and Maddie is an excellent server! Get that girl a raise!
Staff and service were amazing. Cheese curds had the best cheese pull. I'd visit again JUST to play the pinball machines.
Good Philly cheese steak good service
Very poor management kicked me and my fiancé out at 8:45 because she wasn’t 21 not allowing us to eat even though we had already placed an appetizer order. Over all very poor experience.
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