If I could leave a 0 star I would. I got home with our food last night and it was freezing cold, they threw the fries in the bag, the nuggets were freezing cold and to top it off the burgers weren’t even cooked through all the way.
Eric Rodgers
The manager truly could have been more polite. Especially with my 6 year old in the car.
Atmosphere: 2
Food: 4
Service: 2
Allisha Drost
Very rude managers and they voided our order then told us we had to pay again
Atmosphere: 1
Food: 1
Service: 1
Michael Noel
Pretty sure that eating food on the line and not securing long hair are both health code violations
Crystal Burke
Tap to pay wasn't working..
Atmosphere: 1
Food: 1
Service: 1
Keri Maier
I have always loved a baked potato with extra cheese and bacon from Wendy's. I will pay the extra for the extra cheese with no issue. The last 3 times I've ordered I have been so frustrated and angry because the extra cheese I was charged and paid for was not included. I was told they put it on the potato...nope, there was less cheese than normal! Then, I was told they put in on the potato again...they did yet didn't give me the bacon. I asked for a side of cheese, which is what I paid for and was told again it was on the potato but I still wanted the side and told them I'd pay for it again but was told they don't do that. Seriously? I know they do...what is the issue? I have Stage IV Metastatic Breast Cancer and that is the only thing I want to eat some days, I don't eat much at all anymore so when I want a dang potato with extra cheese and pay for it why can't they just give it to me? Why are they coveting the dang cheese???
Atmosphere: 1
Food: 1
Service: 1
Alissa D
I wanted to share my experience in the Drive-Thru last night. It was later. It wasn't a lot of options and my sister and I were looking forward to our asiago chicken sandwiches and Dave single deluxes as we had a long day. We pull up to the drive-thru and it's busy enough with three or four cars ahead of us. We wait patiently for our turn and finally make it to the speaker. We waited between 5 and 7 minutes with no answer, no greeting, no buddy said anything. Nobody asked us to wait. Not one single thing. At this point assumingly the manager in the blue shirt reaches out the window and waves and it was not clear to me if he was waving the car past the window ahead or if they were waving us to pull forward because there was something wrong with their speaker. I assumed the latter but when pulling ahead I noticed the person behind us was talking to someone at the speaker. I went oh, well that bites. I guess we can order at the window And pull ahead and wait for our order. We got to the window and the young man with the curly red hair looked frazzled. I tried to get his attention by waving three separate times and if she did see me he did not acknowledge. He eventually did come to the window and I explained that nobody said anything to us through the speaker so we pulled ahead and we would like to order. He told me I could exit the line and pull back around. I again told him what it happened and he said well I told you to wait and this this is a drive-thru in an incredibly condescending way,shut the window And went back to getting things for the other customers behind us. I have worked at a few fast food places when I was younger and we always strive to accommodate the customer especially when mistakes on both ends happen. I was quite taken aback by by the way, he handled himself even when I had acknowledged that I see that they're rather busy and likely short-staffed because again I understand. A few minutes later. The manager in blue came up to the window and I explained to him the whole situation and how we had intended on ordering a fairly decent amount and how the red-haired employee with no name tag came to the window and spoke to us and that I was no longer comfortable ordering and he gave a half-hearted apology. We left still hungry and with a bad taste in our mouth to boot. No desire to help the customer, get another sale or retain us as potential customers. I'm incredibly disappointed in the whole situation and there needs to be some retraining for the staff and some acknowledgement of customer service.
Atmosphere: 1
Service: 1
Heather Garside
Lunch time favorite for some of my favorites ❤️🪽☮️🤘🎵
Haven't gotten a baconator my husband ordered, very disappointed as that was the main item he ordered to eat. I got my food and it was good though.
Jesse V
App order was accurate, and food was hot/fresh
Atmosphere: 5
Food: 5
Service: 5
Lee Crawford
Drive through
Atmosphere: 1
Food: 3
Service: 3
Josh Hurt
Great 👍
Atmosphere: 5
Food: 5
Service: 5
Shelly
We had gotten the Son of Baconator a few days ago. DELISH! Go there again 2 days later. Asked for 6 burgers, 4 with ONLY KETCHUP. SHOULD be easy enough. Take the burgers and go home (5ish miles one way). Get home. They made EVERY ONE WRONG! OK, take them back. Same kid listens, goes back to make new ones. Take them out to the SUV. Check them. They made them ALL WRONG AGAIN! Went right back in (was still in the parking lot). Go back in. Tell the kid they are made wrong AGAIN. HE starts arguing with me that HE (he has bushy curly hair, and NO HAIR NET OR HAT) just made them, and they ONLY have ketchup on. I'm telling him, NO, THEY HAVE EVERYTHING on them. He's continuing to argue that HE just made them with only ketchup. I'm NOT backing down (this is so not me). He tells me, I already remade them, you're not getting any more (we have NOT kept ANY of the ones made wrong. Then he says I bought more from somewhere. WHERE?!?!? It's the ONLY Wendy's in EC! So yes, I'm yelling that. I yelled, where did I get them?!?! He didn't know. Still wasn't gonna give me the correct burgers. I told him to just give me my money back. He yells that I'm not getting anything. I keep standing there. Yelling bring a manager. FINALLY the manager comes over. He was actually standing there, watching and listening to ALL of this. He's very nice, gets this taken care of. Asks if I want fries or something else. I tell him, that's not why I came back. We had delish ones the other day, and just wanted more. I apologize to HIM, telling him I'm not that way usually, just want what was ordered. Then he says it probably the rain that irritated me. Wrong thing to say. I told him no, I like the rain. It's because they screwed up the order, TWICE, & 20 miles when said & done. This was aside from them being ungodly slow. At least at the counter. The drive thru seemed to be going fast(er). There was a gentleman ahead of me when I went back in the second time. They never came to wait on him. After waiting, and waiting, he was there for my whole ordeal, he said he was leaving, that they weren't gonna get his money. And, he left.
** UPDATE So we try to give them the benefit of doubt, and try 1 more time. I order the same burgers, same way. Guess what.... MADE WRONG. I go back in. They recognized me. You could see that they were talking about me. No biggie. This time a female manager comes over. Had a bit of an attitude at first, but we talked nice. So apparently, if you ONLY want certain items on your food, you have to specifically say what you DON'T want on it. I've never heard of something so stupid. It said ONLY KETCHUP on the receipt every time, too. Also, don't they have to wear hairnets or at least a cap? The two that waited on me or actually made the food, had long, curly hair. Nothing on the hair.
It's a Wendy's bro. Food was what I expected
Atmosphere: 4
Food: 4
Service: 4
If I could leave a 0 star I would. I got home with our food last night and it was freezing cold, they threw the fries in the bag, the nuggets were freezing cold and to top it off the burgers weren’t even cooked through all the way.
The manager truly could have been more polite. Especially with my 6 year old in the car.
Atmosphere: 2
Food: 4
Service: 2
Very rude managers and they voided our order then told us we had to pay again
Atmosphere: 1
Food: 1
Service: 1
Pretty sure that eating food on the line and not securing long hair are both health code violations
Tap to pay wasn't working..
Atmosphere: 1
Food: 1
Service: 1
I have always loved a baked potato with extra cheese and bacon from Wendy's. I will pay the extra for the extra cheese with no issue. The last 3 times I've ordered I have been so frustrated and angry because the extra cheese I was charged and paid for was not included. I was told they put it on the potato...nope, there was less cheese than normal! Then, I was told they put in on the potato again...they did yet didn't give me the bacon. I asked for a side of cheese, which is what I paid for and was told again it was on the potato but I still wanted the side and told them I'd pay for it again but was told they don't do that. Seriously? I know they do...what is the issue? I have Stage IV Metastatic Breast Cancer and that is the only thing I want to eat some days, I don't eat much at all anymore so when I want a dang potato with extra cheese and pay for it why can't they just give it to me?
Why are they coveting the dang cheese???
Atmosphere: 1
Food: 1
Service: 1
I wanted to share my experience in the Drive-Thru last night. It was later. It wasn't a lot of options and my sister and I were looking forward to our asiago chicken sandwiches and Dave single deluxes as we had a long day. We pull up to the drive-thru and it's busy enough with three or four cars ahead of us. We wait patiently for our turn and finally make it to the speaker. We waited between 5 and 7 minutes with no answer, no greeting, no buddy said anything. Nobody asked us to wait. Not one single thing. At this point assumingly the manager in the blue shirt reaches out the window and waves and it was not clear to me if he was waving the car past the window ahead or if they were waving us to pull forward because there was something wrong with their speaker. I assumed the latter but when pulling ahead I noticed the person behind us was talking to someone at the speaker. I went oh, well that bites. I guess we can order at the window And pull ahead and wait for our order. We got to the window and the young man with the curly red hair looked frazzled. I tried to get his attention by waving three separate times and if she did see me he did not acknowledge. He eventually did come to the window and I explained that nobody said anything to us through the speaker so we pulled ahead and we would like to order. He told me I could exit the line and pull back around. I again told him what it happened and he said well I told you to wait and this this is a drive-thru in an incredibly condescending way,shut the window And went back to getting things for the other customers behind us. I have worked at a few fast food places when I was younger and we always strive to accommodate the customer especially when mistakes on both ends happen. I was quite taken aback by by the way, he handled himself even when I had acknowledged that I see that they're rather busy and likely short-staffed because again I understand. A few minutes later. The manager in blue came up to the window and I explained to him the whole situation and how we had intended on ordering a fairly decent amount and how the red-haired employee with no name tag came to the window and spoke to us and that I was no longer comfortable ordering and he gave a half-hearted apology. We left still hungry and with a bad taste in our mouth to boot. No desire to help the customer, get another sale or retain us as potential customers. I'm incredibly disappointed in the whole situation and there needs to be some retraining for the staff and some acknowledgement of customer service.
Atmosphere: 1
Service: 1
Lunch time favorite for some of my favorites ❤️🪽☮️🤘🎵
Atmosphere: 4
Food: 5
Service: 5
Food was so good, love their Biggie Bags
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Haven't gotten a baconator my husband ordered, very disappointed as that was the main item he ordered to eat. I got my food and it was good though.
App order was accurate, and food was hot/fresh
Atmosphere: 5
Food: 5
Service: 5
Drive through
Atmosphere: 1
Food: 3
Service: 3
Great 👍
Atmosphere: 5
Food: 5
Service: 5
We had gotten the Son of Baconator a few days ago. DELISH!
Go there again 2 days later. Asked for 6 burgers, 4 with ONLY KETCHUP. SHOULD be easy enough. Take the burgers and go home (5ish miles one way). Get home. They made EVERY ONE WRONG! OK, take them back. Same kid listens, goes back to make new ones. Take them out to the SUV. Check them. They made them ALL WRONG AGAIN! Went right back in (was still in the parking lot). Go back in. Tell the kid they are made wrong AGAIN. HE starts arguing with me that HE (he has bushy curly hair, and NO HAIR NET OR HAT) just made them, and they ONLY have ketchup on. I'm telling him, NO, THEY HAVE EVERYTHING on them. He's continuing to argue that HE just made them with only ketchup. I'm NOT backing down (this is so not me). He tells me, I already remade them, you're not getting any more (we have NOT kept ANY of the ones made wrong. Then he says I bought more from somewhere. WHERE?!?!? It's the ONLY Wendy's in EC! So yes, I'm yelling that. I yelled, where did I get them?!?! He didn't know. Still wasn't gonna give me the correct burgers. I told him to just give me my money back. He yells that I'm not getting anything. I keep standing there. Yelling bring a manager. FINALLY the manager comes over. He was actually standing there, watching and listening to ALL of this. He's very nice, gets this taken care of. Asks if I want fries or something else. I tell him, that's not why I came back. We had delish ones the other day, and just wanted more. I apologize to HIM, telling him I'm not that way usually, just want what was ordered. Then he says it probably the rain that irritated me. Wrong thing to say. I told him no, I like the rain. It's because they screwed up the order, TWICE, & 20 miles when said & done. This was aside from them being ungodly slow. At least at the counter. The drive thru seemed to be going fast(er). There was a gentleman ahead of me when I went back in the second time. They never came to wait on him. After waiting, and waiting, he was there for my whole ordeal, he said he was leaving, that they weren't gonna get his money. And, he left.
** UPDATE
So we try to give them the benefit of doubt, and try 1 more time. I order the same burgers, same way. Guess what.... MADE WRONG. I go back in. They recognized me. You could see that they were talking about me. No biggie. This time a female manager comes over. Had a bit of an attitude at first, but we talked nice. So apparently, if you ONLY want certain items on your food, you have to specifically say what you DON'T want on it. I've never heard of something so stupid. It said ONLY KETCHUP on the receipt every time, too. Also, don't they have to wear hairnets or at least a cap? The two that waited on me or actually made the food, had long, curly hair. Nothing on the hair.
Atmosphere: 1
Food: 1
Service: 1
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