Concourse Restaurant & Lounge

The menu does not have any vegan options. Last year when I went here they made me a pasta with vegetables it was very good. I was just there last weekend and I ordered the same thing and I received Cajun pasta. It was a handful of cooked pasta, spicy Cajun seasoning, I don't like spicy food. It was very oily, there was a bunch of oil in the bottom of the my dish and a few overcooked unrecognizable vegetables. It was very disappointing. I was expecting the same pasta dish I had that previous year.

Atmosphere: 4

Food: 1

Service: 3

Horrible!! Would not eat there again. Service was ok, but Food, not so much. Very little selection, everything a la carte, one chewy pork chop, 1 small soggy Caesar salad, 1 plate of tasteless Alfredo pasta ( tasted like cheese soup and noodles)with part of a dry chicken breast on top, no drinks just water, with tax came to over $80.00 with tip a $100.00. Actually meal was not worth a third that amount. Go downtown to eat. It’s just a couple blocks.

Atmosphere: 2

Food: 1

Service: 3

We visit every year, normally eat at the restaurant every night of our stay. Unfortunately the menu has decreased in options, staff could not answer questions about menu items. Ordered the Cajun pasta with shrimp, 3 shrimp in the whole bowl for $27.00, asked for it to be spicy, and was told they would bring some tabasco sauce? Also ordered a well done 6 oz filet that came out looking like a nugget that was well on the outside but medium on the inside. Sent it back - 15 mins later got the steak back that was still not cooked and everyone else was almost done eating. Complete disappointment, $130.00 not well spent!!

Food was ok...but not worth the price

Atmosphere: 4

Food: 3

Service: 2

Just ok. My daughter's alfredo was essentially unflavorful cream soup with noodles, no exaggeration. My chicken sandwich was a solid good sandwich and the fries were... fries. Just an alright experience, rather disappointing to be honest. The waitress Abby was very nice and did a good job!

Atmosphere: 3

Food: 3

Service: 5

I wish I could give it a zero star. The meal was undercooked and too salty. The other dish was simply poorly executed. What a waste of almost $100! I could have gone to McDonald’s for a 10th of the cost and would have been satisfied. Save your time and money people.

Food: 1

Went after Jazzy on the Vine. Although very crowded no delays in service, food and drinks.

Wheelchair accessibility: Room to move around in and very accommodating.

Atmosphere: 5

Food: 4

Service: 5

Great food as usual. Thanks to waitress Danya! She was helpful and friendly and sweet!!! We will be back.

Atmosphere: 4

Food: 4

Service: 5

Understaffed

Always pleased with our food choices !

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Salads

Amazing food!!! Absolutely one of the best meals we had. Can’t wait to go back. Tempura shrimp was amazing. Wonton nachos amazing! Lamb was fantastic!

Atmosphere: 5

Food: 5

Service: 5

we Do Not recommend this resteraunt. We had reservations last night at 6:00pm, we had planned to eat before a 730pm show at the hotel. We arrived 15 min early and were seated almost immediately. Our waitress brought water and took our drink order and appetizer order. When she returned with drinks she then took our food order. All was good and she checked back with us periodically. The appetizer took forever to get but with a busy evening we were understanding. We ordered more drinks and waited, and waited. By 7:00pm we still did not have our meal, we finally asked for the bread that other tables were given and she immediately brought them. She said our food should be up soon while we saw other tables seated after us getting their meals. At about 730pm she came back with food, but it was not ours. Our show started at 7:30 pm. we finally called the host over and explained we had not gotten our meal and we were now late for a show we had paid for. We settled up for our drinks and appetizers and left without our meal. We do not believe it was our waitresses fault she was very apologetic, but nobody else said a word or even tried to explain why after 1 hour and 45 minutes they could not provide the meals we ordered, we will not go back, very dissappinted.

We arrived 45 minutes before our reservation time, in order to visit with friends and get a cocktail. The service at the bar at the time was great. There were only 4 other couples there at the time. 15 minutes later there were about 30 people at the bar. Through conversations with some of these people, we found out they were there and were going to be in the banquet room. There were only 2 bartenders and patrons were getting loud about not getting their drinks in a timely fashion. Our friends arrived about 5 minutes later and didn't even get a drink before our reservation time. When I went to check in, there was no one at the desk. Twice someone came to the desk area and got menus, but no comments were made. A simple acknowledgement would have gone a long way. When someone returned: I told the young lady that we were the party of 8 for 7. She asked if we were all there and I said "yes". Then she said, "I can't seat you until everyone is here". Not sure why that was relevant. She escorted us to our table and then asked if we could share menus and I said sure, thinking that the 4 groups of 2 could share. (one each couple) She then put 3 menus down and left.By this time the "entertainment" had started in the corner by the bar. It was a young lady playing an electric piano. It was so loud that we were unable to converse and we were almost the full length of the dining room away.Our waitress came and introduced herself and poured water for half of the group and then asked if anyone needed drinks from the bar and some of our group ordered beverages. Some of us then poured our own waters and emptied the pitcher. When the waitress came back with the beverages from the bar (15 minutes later) we requested more water. That took another 5 minutes.Then we were asked for our orders. The soups and salads came about 25 minutes later and the entrées arrived less than 5 minutes later. (my soup hadn't cooled enough for me to eat any) The waitress called off what she had on her tray, but we couldn't hear because of the "entertainment" noise.Having some serving experience myself, I don't know why she didn't know who had ordered what. You take orders either clockwise or counterclockwise and you deliver the same way based on the way the customers ordered. The food was not hot and the Phillies were flavorless and "needed" au jus. The pretzel walleye was good. The garlic shrimp was good also. The Airline chicken could have actually come off of a plane: back in the 70's when they still served food on airplanes.Other notes: the napkins were hard and NOT absorbent. They actually hurt your mouth when patting. They automatically add a 20% gratuity on or groups of 8 or more. And won't do separate checks. I understand that larger groups may spend more time at the table and that can cut into the waitresses income: but if we could have separate checks, we wouldn't have to spend time discussing who ordered what and how much it cost. We also couldn't visit because of the "entertainment". Our group consists of businessmen and women and more often than not we will tip > 20% , BUT when we find ourselves FORCED to pay 20% we are fine with only leaving 20.Also: there are only few parking spaces (15?) adjacent to The Concourse. (half are reserved for the spa) Park on East Street and walk.

Atmosphere: 1

Food: 1

Service: 2

Had a drink here with some friends. Very nice place at the Osthoff Resort.

Atmosphere: 5

Service: 5

Probably one of the worst meals I’ve ever had, and I am an overall pretty positive person & not one to complain. $80 for a meal for two & I feel like I was cheated. The food was just so bland & just flat out BAD. Please if you see this review save your hard earned money & go spend it elsewhere.

Atmosphere: 1

Food: 1

Service: 2