Jimmy John's

I ordered a Hunter’s Club from Jimmy John’s in Germantown at 12:56 PM while waiting at a car dealership for an oil change. After over an hour with no delivery and no updates, I tried calling multiple times, but no one bothered to answer. Finally, someone showed up at 2:10pm, reeking of marijuana, which was incredibly unprofessional.

When I mentioned that I had been trying to call for a refund, the delivery person rudely asked, “You don’t want it?” I explained that I’d prefer a refund at this point, and instead of handling the situation, she just walked away. I had to ask her directly who I could contact for a refund, and all she said was “me,” as she walked out.

Completely unprofessional and disrespectful service. I hope I get my money back, but either way, I will never order from Jimmy John’s again. Absolutely unacceptable.

Service: 1

Patricia and team are very nice and pleasant every time I come in thank you!

Normally my food is amazing but this time I decided to pick up my order and when I got home I realized there was no tomatoes nor cheese very sad 😢 I know you're better than this Jimmy John's

Atmosphere: 4

Food: 3

Service: 4

Used to love this place, idk if it’s this location or if Jimmy John’s is just going downhill? Love the taste but Jersey mikes is worth the extra bucks when they get it done faster and correctly. Expensive new side dishes are really not necessary for the amount in the container. I would suggest not getting delivery for this location and go in, make sure your sub is made correctly before leaving.

Atmosphere: 3

Food: 3

Service: 1

Im freaky full...

Atmosphere: 5

Food: 5

Service: 5

The service and food were good. The only issue was that they couldn't take a big bill when it was time to pay.

Atmosphere: 5

Food: 5

Service: 5

Ordered a giant #8 and a slim #1, bring my food home only to discover the giant #8 has only ham, lettuce, tomato, mayo, and mustard, and cheese, they totally forgot to put the most expensive item on this sub no roast beef. Truly disappointed in the quality of the product that was sold to me.

The sandwiches are good but overpriced . The clerk had a hard time getting the order right.....

Atmosphere: 3

Food: 3

Service: 4

professional, funny, and accommodating staff, thank you!

Atmosphere: 5

Food: 5

Service: 5

Service is really bad, sanwich is fine.

I purchase a #11 sub the meat/ cheese hanging off. Lettuce taste like poison. No vinegar. Call the manager she said don't come back and hung up on me. Im going calling the owner that was not professional because I complained about the sandwich.

Atmosphere: 4

Food: 1

Service: 1

Placed an order at 12:30 PM for sandwich delivery. Confirmation email said delivery at 1:01 PM. At 1:30 PM our order had still not arrived. I called the location to ask where the order is, given that it was placed an hour prior and was 30 minutes late, and the location is a mere 10 minutes from delivery point. The individual on the phone said that he couldn't find the order. It took several minutes for him to find the order even after giving the order number and name. They then "found it" but said they don't know when it will be delivered and couldn't give an ETA. The individual on the phone was slurring his speech while speaking and was hard to understand as if he was under the influence of some substance that probably shouldn't be around sandwiches. I asked to speak with a manager, the individual on the phone said he was the manager. I asked, if the order is going to be significantly late, to at least get this meal for free or discounted given the inconvenience. The "manager" said he can't tell me when the order is coming and can't give it for free or any discount. I asked for the "manager's" name and he stated "I can't tell you my name". I then had to request for the order to be cancelled.I don't know what is going on at that location, but it appears that the "manager" isn't very good at managing. At the least, he could have offered to deliver the sandwiches himself, which is what any good food establishment manager would do. This was an incredibly disappointing experience with Jimmy Johns and we will certainly not be taking our business there again if this is the treatment that "managers" give their paying customers.

Service: 1

Fast and friendly service, no problems!

Atmosphere: 5

Food: 5

Service: 5

On Google it says the store is open until 9pm. My family and I got there at 8:30pm on our way home from our son's surgery and the door was locked and the 3 employees inside were just talking and on their phones. Super sad and disappointed as we were looking forward to subs for the way home.

Service: 1

Always ready on time - love the Jimmy Johns