Disappointed. Maybe this has been their business practice and I just didn't notice it before but the bill came with two amounts: $85 if paid with cash and $88 if paid with a card. I think I'm like most people and don't carry that much in cash. Needless to say I had to pay with my card and absorb their cost of doing business. Just another junk fee. I was going to reduce the tip by the difference but that wouldn't be fair to the servers. I would much rather have that cost buried in the cost of the dinner items rather than a fee for eating at their restaurant. While we like the food here, I'm not sure I'll return and honestly I don't expect them to change their business practice since this is a very popular place to eat in Greendale. Maybe they should waive the fee for bills over $50. Beware or carry extra cash. Otherwise you will pay THEIR credit card charge.
I read your response and I understand it. Perhaps you should publish this DISCOUNT on you menus and on the website.
david kotecki
Ordered large Delux Pizza, you could hardly find any sauce! Very Disappointing! Told waitress, but it didn't make any difference to her. Had great Pizza in the past, but not this time. They need to get their act together!!
Dennisha Jackson
Delicious pizza!
Nick Davis
Great food and service.
Michelle Schmidt
Great food, and these people work their butts off to make sure everything moves as fast as it can, given the serious demand.
Tim Bast
Always good, and not just pizza. The fish and clam chowder is way good. Pretty much everything *****
Tracy Novak
Excellent food. But not the greatest customer service experience. I’d recommend sitting in the bar area or further back. We were seated in the front by the garage door. We had to eat with our coats on it was so cold. We asked to be moved, we even said we’d wait. They would not accommodate us. Bartender was awesome! Server not so great!
Rudy Knaflic
Loud loud on Tuesday. Birthdays parties too many should have a private rooms. Service stunk, almost like it was substitute wait staff. People sat down after our table and orders were taken. Had to go to the counter to ask for service after waiting half hour. Server never came around. Probably won't be back.
Atmosphere: 2
Food: 3
Service: 1
Joe Ricciardi
I have stopped here with coworkers (twice) in the last year for drinks and appetizers: very underrated in that regard! Excellent martinis and the apps are superb.
Atmosphere: 5
Food: 5
Service: 5
Customer Feedback
UPDATE IN RESPONSE TO THE OWNER:
Photos have been added to illustrate some of the many examples of burnt or undercooked food received from Ricardo's. To make matters worse, Ricardo's knowingly packaged food in this condition for customers to pick up, rather than taking responsibility and remaking the food before the customer's arrival. Unfortunately, when this issue is addressed at pickup, customers must wait for their order to be remade, causing other items in their order to become cold.
Regarding your comment about "fact checking":
1. A gift card was issued because it took four follow-up phone calls over the course of a week to speak with someone about an unauthorized charge. During this call, other issues were discussed, including poor food quality and incomplete orders.
2. Ricardo's has been informed of all issues as they arise. Your kitchen supervisor confirmed that the plastic found in the food was likely part of a package that was cut open, resulting in the cut-off piece ending up in the dish. Accidents happen; however, your comment reinforces the original review’s note about deflecting blame, and your accusation of slander is itself slanderous.
3. In discussions about ongoing issues, Ricardo's management placed blame on the kitchen staff, employee age, and "employee turnover." "Employee turnover" refers to the rate at which employees leave a company and are replaced.
4. This review is not just about an incomplete order (missing half of the ingredients) or ongoing order issues in general; it's about how management handled the situation. The representative who initially took the call offered to refund the incomplete order and asked to place the call on hold for manager approval. When the manager picked up, they were rude and condescending, refusing to refund the order due to a "few missing ingredients," again placing fault on the kitchen staff.
It is clear from this review and others that Ricardo's has been consistently inconsistent lately, a fact that management has also previously acknowledged. The difference here lies in how prior issues were handled compared to this situation.
ORIGINAL REVIEW:
Once a gem in Greendale, Ricardo's Pizza has unfortunately transformed into a disappointing experience. While the staff may be friendly, frequent turnover has led to inconsistent food quality that raises significant concerns. Serious issues have been encountered, such as finding hair and plastic in meals, which call hygiene and safety into question. Many dishes have arrived incomplete or improperly cooked—some undercooked, while others are burnt beyond recognition.
Even more troubling is the management’s rude and dismissive attitude when concerns are raised. Instead of addressing complaints with respect and professionalism, there seems to be a tendency to make light of the issues and deflect blame. For a restaurant that charges premium prices, these problems are simply unacceptable.
For these reasons, I can no longer recommend Ricardo’s Pizza Greendale as I once did. It’s best to look elsewhere, as there are certainly better options that prioritize quality, accuracy, and customer care.
Fantastic pizza! We also love their wings and fish fry! You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Tim
Food is very good BUT you have 3 or 4 waitresses running and 4 standing by a stand doing nothing. My mother in law had some issues and I watched them up there laughing and talking about us. Love the food but those kids need better supervision.
We went there tonight around 6 was told a half hour wait 2 people ahead of us then was told 2 people ahead another20 minutes finally we we went up and had to cancel was not happy
Das Santos
Very busy place. Kind of small for how busy it was. They gave me a fork with residue on it. The utensils were dirty. I was also outside where I could see that. Probably won't see that inside where it's dark.
They gave us the food in a massive sized cereal bowl and gave us spoons for our pasta. Spoons? I won't knock them for trying something new with bowls but spoons for pasta? Come on now.
The servers were ok. The male ones were, well how young adult males would act. No customers service skills at all, no acknowledgement when they bring you things and just a glare.
The outside was nice, but Gordon Ramsey could make an episode out of this place.
Atmosphere: 4
Food: 4
Service: 3
Margaret Schutten
Every time I pick up food at Ricardos I am just amazed at the pleasant and hard working young people working in this establishment! It was so busy tonight with events in Greendale but this did not affect the customer service at Ricardos!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread with Marinara Sauce, Half Pepperoni Half Sausage Thin Crust Pizza, Pizza with Pepperoni
Disappointed. Maybe this has been their business practice and I just didn't notice it before but the bill came with two amounts: $85 if paid with cash and $88 if paid with a card. I think I'm like most people and don't carry that much in cash. Needless to say I had to pay with my card and absorb their cost of doing business. Just another junk fee. I was going to reduce the tip by the difference but that wouldn't be fair to the servers. I would much rather have that cost buried in the cost of the dinner items rather than a fee for eating at their restaurant. While we like the food here, I'm not sure I'll return and honestly I don't expect them to change their business practice since this is a very popular place to eat in Greendale. Maybe they should waive the fee for bills over $50. Beware or carry extra cash. Otherwise you will pay THEIR credit card charge.
I read your response and I understand it. Perhaps you should publish this DISCOUNT on you menus and on the website.
Ordered large Delux Pizza, you could hardly find any sauce! Very Disappointing! Told waitress, but it didn't make any difference to her. Had great Pizza in the past, but not this time. They need to get their act together!!
Delicious pizza!
Great food and service.
Great food, and these people work their butts off to make sure everything moves as fast as it can, given the serious demand.
Always good, and not just pizza.
The fish and clam chowder is way good. Pretty much everything *****
Excellent food. But not the greatest customer service experience. I’d recommend sitting in the bar area or further back. We were seated in the front by the garage door. We had to eat with our coats on it was so cold. We asked to be moved, we even said we’d wait. They would not accommodate us. Bartender was awesome! Server not so great!
Loud loud on Tuesday. Birthdays parties too many should have a private rooms. Service stunk, almost like it was substitute wait staff. People sat down after our table and orders were taken. Had to go to the counter to ask for service after waiting half hour. Server never came around. Probably won't be back.
Atmosphere: 2
Food: 3
Service: 1
I have stopped here with coworkers (twice) in the last year for drinks and appetizers: very underrated in that regard! Excellent martinis and the apps are superb.
Atmosphere: 5
Food: 5
Service: 5
UPDATE IN RESPONSE TO THE OWNER:
Photos have been added to illustrate some of the many examples of burnt or undercooked food received from Ricardo's. To make matters worse, Ricardo's knowingly packaged food in this condition for customers to pick up, rather than taking responsibility and remaking the food before the customer's arrival. Unfortunately, when this issue is addressed at pickup, customers must wait for their order to be remade, causing other items in their order to become cold.
Regarding your comment about "fact checking":
1. A gift card was issued because it took four follow-up phone calls over the course of a week to speak with someone about an unauthorized charge. During this call, other issues were discussed, including poor food quality and incomplete orders.
2. Ricardo's has been informed of all issues as they arise. Your kitchen supervisor confirmed that the plastic found in the food was likely part of a package that was cut open, resulting in the cut-off piece ending up in the dish. Accidents happen; however, your comment reinforces the original review’s note about deflecting blame, and your accusation of slander is itself slanderous.
3. In discussions about ongoing issues, Ricardo's management placed blame on the kitchen staff, employee age, and "employee turnover." "Employee turnover" refers to the rate at which employees leave a company and are replaced.
4. This review is not just about an incomplete order (missing half of the ingredients) or ongoing order issues in general; it's about how management handled the situation. The representative who initially took the call offered to refund the incomplete order and asked to place the call on hold for manager approval. When the manager picked up, they were rude and condescending, refusing to refund the order due to a "few missing ingredients," again placing fault on the kitchen staff.
It is clear from this review and others that Ricardo's has been consistently inconsistent lately, a fact that management has also previously acknowledged. The difference here lies in how prior issues were handled compared to this situation.
ORIGINAL REVIEW:
Once a gem in Greendale, Ricardo's Pizza has unfortunately transformed into a disappointing experience. While the staff may be friendly, frequent turnover has led to inconsistent food quality that raises significant concerns. Serious issues have been encountered, such as finding hair and plastic in meals, which call hygiene and safety into question. Many dishes have arrived incomplete or improperly cooked—some undercooked, while others are burnt beyond recognition.
Even more troubling is the management’s rude and dismissive attitude when concerns are raised. Instead of addressing complaints with respect and professionalism, there seems to be a tendency to make light of the issues and deflect blame. For a restaurant that charges premium prices, these problems are simply unacceptable.
For these reasons, I can no longer recommend Ricardo’s Pizza Greendale as I once did. It’s best to look elsewhere, as there are certainly better options that prioritize quality, accuracy, and customer care.
Restaurantji Recommends
Fantastic pizza! We also love their wings and fish fry! You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Food is very good BUT you have 3 or 4 waitresses running and 4 standing by a stand doing nothing. My mother in law had some issues and I watched them up there laughing and talking about us. Love the food but those kids need better supervision.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Half Pepperoni Half Sausage Thin Crust Pizza
We went there tonight around 6 was told a half hour wait 2 people ahead of us then was told 2 people ahead another20 minutes finally we we went up and had to cancel was not happy
Very busy place. Kind of small for how busy it was. They gave me a fork with residue on it. The utensils were dirty. I was also outside where I could see that. Probably won't see that inside where it's dark.
They gave us the food in a massive sized cereal bowl and gave us spoons for our pasta. Spoons? I won't knock them for trying something new with bowls but spoons for pasta? Come on now.
The servers were ok. The male ones were, well how young adult males would act. No customers service skills at all, no acknowledgement when they bring you things and just a glare.
The outside was nice, but Gordon Ramsey could make an episode out of this place.
Atmosphere: 4
Food: 4
Service: 3
Every time I pick up food at Ricardos I am just amazed at the pleasant and hard working young people working in this establishment! It was so busy tonight with events in Greendale but this did not affect the customer service at Ricardos!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread with Marinara Sauce, Half Pepperoni Half Sausage Thin Crust Pizza, Pizza with Pepperoni
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