I walked in and ordered 1 drink on Thanksgiving instead of going through the massive drive thru line. I was waiting for 20-30 minutes after ordering and was very unhappy. They were prioritizing mobile orders that sat on the counter for a long time before being picked up rather than the customer in front of them. I understand it's a busy time of the year but that long of a wait time is unacceptable.
Service: 1
Karmon Chupka
Poor management no training setts a person up to fail. I have lost all respect for star bucks.
Atmosphere: 1
Service: 1
John Beltran
Keep up with the good work
Atmosphere: 5
Food: 5
Service: 5
Becky Davis
Mmm love Starbucks
Atmosphere: 5
Food: 5
Service: 5
Jonathan Dorband
Customer service is great here. The management team is stellar. The baristas do an excellent job. Great space for meetings, reading, and doing work. It's a great spot in Hartford!
Atmosphere: 5
Food: 5
Service: 5
Amanda Ehrlich
Delicious every time!
Atmosphere: 5
Food: 5
Service: 5
Lily Worby
I just moved to Hartford so I was really excited to know that there was a Starbucks there because I love my Starbucks. Only this is now the third time that I’ve ordered from this one and had issues with the order.. only this time I just had no order sitting there waiting for me because I was already running late so I couldn’t wait in the drive-through any longer so I pulled around and I came in and they all remember making my order but it’s no longer there and I was 10 minutes late, so a somebody stole it because you’re not doing your job and checking out the DoorDash orders and online orders the way you’re supposed to be or be you took it to the back room for you and your crew to consume either way I expect a full refund
Atmosphere: 1
Food: 1
Service: 1
Melissa
Short version: Poor customer service by one worker in the drive thru. Based off other reviews I am not the only one who had this encounter with this worker with blue hair. I never leave reviews but the service was so bad I had to.
Long version: I was about 1 week post partum after a rough birth and wanted to get Starbucks to treat myself.
I ordered two drinks thru the drive thru. One drink was an iced coffee with carmel on the side. I’ve been to Starbucks and ordered this drink multiple times and every time I’ve ordered they have used the lingo “on the side”.
I pulled up to get my coffee and pay. The older woman with the blue-purple hair was at the window. I have been at this Starbucks prior and interacted with her before and never had any issues.
She asked if I meant for the Carmel to be on the side of the cup and not literally on the side. I said yes, but no big deal don’t remake the coffee I’ll just take it as is. It was not an issue for me.
After I said that, she literally leaned her head out of the drive through window towards me, lowered her voice, and said something to the effect of “next time when you order, you need to say on the side of the cup and not on the side”. It was so condescending and over the top I was shocked I was being talked to like a child. It wasn’t needed since clearly that was pretty obvious now I needed to specify how I meant on the side.
To her I said back “oh sorry, usually when I order they say ‘on the side’. I didn’t know really what to say back to her. I was so uncomfortable and just wanted to get my drink and leave.
To that she says “ God honey, it’s not the end of the world!” Scoffs, and then walks off before I could say anything back!
Seriously?? I have never been treated so poorly. I didn’t asked for my drink to be remade, I didn’t try to fight her about it. I just wanted to get my drink and leave.
If she didn’t walk off, I would’ve asked for my money back. I paid $6 to get talked down to. I literally sobbed on my way home because of how I was treated and also hormones.
Never again.
Service: 1
Nicole Zalewski
I am a Door Dasher and often have pick ups at the Hartford Starbucks and no matter what time of day I come in or what crew is working I am greeted with smiles. Everyone is so pleasant and lovely. When I was in yesterday I let them know how much I appreciate them. It makes my job so much easier. I just want others to know, so they stop in and visit this wonderful location. A+++++
Atmosphere: 5
Food: 5
Service: 5
Tom Jordan
Beware of this Starbucks, they may kill you. I have a food allergy. I asked them not to put whipped cream on a drink. They did anyway. When I pointed out their mistake they took it back with the intent of remaking it. They did not. They just scraped off the surface cream and left the whipped cream in the middle of the drink.I became ill. Thanks a lot.
The lovely older women with the cute blue and purple hair is truly such a pleasure. She is ALWAYS friendly and pleasant when she serves me. I'm not sure how much you pay your baristas, but that woman deserves a raise!
Margot B
My favorite is the iced Cafe latte with 1/2 almond milk & 1/2 oat milk with light ice. It is the best!
Springbok Strydom
The liberal hair and attitude ruins it for me
Daniel parente
The lady with the blue hair is just horrible
Kate Dorband
Always good coffee and excellent, friendly service. Favorites starbucks to go to
I walked in and ordered 1 drink on Thanksgiving instead of going through the massive drive thru line. I was waiting for 20-30 minutes after ordering and was very unhappy. They were prioritizing mobile orders that sat on the counter for a long time before being picked up rather than the customer in front of them. I understand it's a busy time of the year but that long of a wait time is unacceptable.
Service: 1
Poor management no training setts a person up to fail. I have lost all respect for star bucks.
Atmosphere: 1
Service: 1
Keep up with the good work
Atmosphere: 5
Food: 5
Service: 5
Mmm love Starbucks
Atmosphere: 5
Food: 5
Service: 5
Customer service is great here. The management team is stellar. The baristas do an excellent job. Great space for meetings, reading, and doing work. It's a great spot in Hartford!
Atmosphere: 5
Food: 5
Service: 5
Delicious every time!
Atmosphere: 5
Food: 5
Service: 5
I just moved to Hartford so I was really excited to know that there was a Starbucks there because I love my Starbucks. Only this is now the third time that I’ve ordered from this one and had issues with the order.. only this time I just had no order sitting there waiting for me because I was already running late so I couldn’t wait in the drive-through any longer so I pulled around and I came in and they all remember making my order but it’s no longer there and I was 10 minutes late, so a somebody stole it because you’re not doing your job and checking out the DoorDash orders and online orders the way you’re supposed to be or be you took it to the back room for you and your crew to consume either way I expect a full refund
Atmosphere: 1
Food: 1
Service: 1
Short version: Poor customer service by one worker in the drive thru. Based off other reviews I am not the only one who had this encounter with this worker with blue hair. I never leave reviews but the service was so bad I had to.
Long version: I was about 1 week post partum after a rough birth and wanted to get Starbucks to treat myself.
I ordered two drinks thru the drive thru. One drink was an iced coffee with carmel on the side. I’ve been to Starbucks and ordered this drink multiple times and every time I’ve ordered they have used the lingo “on the side”.
I pulled up to get my coffee and pay. The older woman with the blue-purple hair was at the window. I have been at this Starbucks prior and interacted with her before and never had any issues.
She asked if I meant for the Carmel to be on the side of the cup and not literally on the side. I said yes, but no big deal don’t remake the coffee I’ll just take it as is. It was not an issue for me.
After I said that, she literally leaned her head out of the drive through window towards me, lowered her voice, and said something to the effect of “next time when you order, you need to say on the side of the cup and not on the side”. It was so condescending and over the top I was shocked I was being talked to like a child. It wasn’t needed since clearly that was pretty obvious now I needed to specify how I meant on the side.
To her I said back “oh sorry, usually when I order they say ‘on the side’. I didn’t know really what to say back to her. I was so uncomfortable and just wanted to get my drink and leave.
To that she says “ God honey, it’s not the end of the world!” Scoffs, and then walks off before I could say anything back!
Seriously?? I have never been treated so poorly. I didn’t asked for my drink to be remade, I didn’t try to fight her about it. I just wanted to get my drink and leave.
If she didn’t walk off, I would’ve asked for my money back. I paid $6 to get talked down to. I literally sobbed on my way home because of how I was treated and also hormones.
Never again.
Service: 1
I am a Door Dasher and often have pick ups at the Hartford Starbucks and no matter what time of day I come in or what crew is working I am greeted with smiles. Everyone is so pleasant and lovely. When I was in yesterday I let them know how much I appreciate them. It makes my job so much easier. I just want others to know, so they stop in and visit this wonderful location. A+++++
Atmosphere: 5
Food: 5
Service: 5
Beware of this Starbucks, they may kill you.
I have a food allergy. I asked them not to put whipped cream on a drink. They did anyway. When I pointed out their mistake they took it back with the intent of remaking it. They did not. They just scraped off the surface cream and left the whipped cream in the middle of the drink.I became ill. Thanks a lot.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lovely older women with the cute blue and purple hair is truly such a pleasure. She is ALWAYS friendly and pleasant when she serves me. I'm not sure how much you pay your baristas, but that woman deserves a raise!
My favorite is the iced Cafe latte with 1/2 almond milk & 1/2 oat milk with light ice. It is the best!
The liberal hair and attitude ruins it for me
The lady with the blue hair is just horrible
Always good coffee and excellent, friendly service. Favorites starbucks to go to
Atmosphere: 5
Food: 5
Service: 5
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