I won't be returning to this location. I ordered a sandwich with extra dressing. Im teally glad i opened it before leaving the parking lot because it had NO dressing. It was ok, they were busy and things happen. However another problem was the bread too was underbaked and doughy. I went back in and instead of remaking my sandwich the way i ordered it i was just given the dressing in a little cup. Then when i commented on the bread being doughy the associate looked at me like i was stupid and said "all tbe bread is like that." I could clearly see on the rack behind this person that the bread was more done. There was a line behind me so i didnt press further. The associates working here need to learn some manners and how to treat customers.
Atmosphere: 3
Food: 3
Service: 1
Nicole Thompson
Never had a bad experience or subpar sandwich from this location. Employees are always friendly and super fast. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Emma Conrad
Ok this isn’t something I normally do, I try to be all cool and not be a complaining karen leaving bad reviews.
Everyone working there is genuinely cool and chill except for this one lady, couldn’t find her name tag anywhere. Who’s the chick with the hair pulled back, nose ring and glasses? Hasn’t been my first time I’ve seen her attitude towards guests, she made me feel like a complete burden coming in when it wasn’t busy and she took my order, I couldn’t even give her eye contact since I was so uncomfortable. Was afraid to order anything else just in case it’d make her day worse somehow. I understand working fast food is never fun so still try to give everyone the benefit of the doubt, but…at some point things need to be said and addressed.
Sorry can no longer be nice about this issue since I’ve been emotional from losing my grandma just the other day. Hope something gets resolved soon.
Thankyou.
Atmosphere: 5
Food: 5
Service: 3
Saraj E. Stephenson
Came in and placed two orders and had the orders in less than 2 minutes. Incredible! Excellent customer service as well.
Vegetarian options: Basically limitless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Roast Beef, Sliced Pickles, Cucumber, Mayo, Fire Cracker Roll, The J J Gargantuan, Italian Night Club
R L
Thank you for accommodating my order today. Zander was very helpful. Thank you
Atmosphere: 5
Food: 5
Service: 4
Travelin Tom
Really enjoy the sandwiches here, I could even go as far to say they are my favorite. BUT! When I mark “mayo+mustard packets” on my order form, I actually DO want them believe it or not. I dont think there has been one time when you guys remember 🥲 It is especially frustrating when I have the order delivered expecting the condiments, so I do not have to eat an absurdly dry sandwich. It is on the receipt. Please do better. Otherwise I love this place! It’d be 5 stars if I got my sauce!
Atmosphere: 3
Food: 5
Service: 3
Doug Homeyer
From walking into the store to leaving with my sandwich it was maybe 4 minutes. Freaky fast service and very friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Lee Taylor
Love jimmy John's! Nice variety of subs. Atmosphere... it's just a sub shop. But my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Tuna
Kelly Gratz
Friendly staff. Delicious sandwiches. Clean facilities. Exactly what you want and expect from a Jimmy John's. (Don't forget those free smells!)
Atmosphere: 5
Food: 5
Service: 5
Brad Altman
Jimmy John's was a go-to spot for a quick quality meal during my travels nationwide. Like everything else, quality has gone down and prices gone up. The location in Janesville, WI is no exception. A regular #11 with chips was over $11. No suggestion to make it a meal deal (add a drink), Cashier not the friendly and helpful person I have become accustomed to at the JJ's that I frequent. Toppings were definitely lacking, in fact disappointing! Only four tiny tomato slices. Didn't cover the sandwich. Very disappointed! I guess that I'll check out the competition in Janesville...
I just went there today about 2pm to order two sandwiches And two diet Cokes and the gentleman at the registered filled my diet Cokes for me and when my order was done another lady walked out and carried the whole order to my car. As I was walking in one of the employees was washing the doors and held the door open for me. The customer service here is beyond phenomenal!!! It's Tuesday, August 20th, 2024. Love this place!! ❤️
Atmosphere: 5
Food: 5
Service: 5
Wendy Winger
Great sandwich.. we usually have great service here but every time I go here there's a female manager that is very rude and condescending towards other workers. I will not be back when she is there.
Atmosphere: 3
Food: 4
Service: 1
Trog
Order was mostly correct, didn’t cut in half like requested. My Only issue was the lady at check out. I could not understand what she was saying, then I noticed all the metal in her face and lips, now I know why I couldn’t understand her. Not a good person for front of the store customer service. Health code violation?
Atmosphere: 4
Food: 4
Service: 3
Chad Henning
Pretty good stuff, but when ordering for delivery charge rises with the cost of the food. So it’s not far from my house but they want $10 delivery fee on like a $50 order and then they also want 20% tip. Haven’t seen another place that raises delivery fee with price I’d recommend only going there to pick up.
Atmosphere: 4
Food: 4
Service: 4
K
Delicious as usual, my go-to sub spot, and their new firecracker wrap is awesome. I also got delivery, it was to my door in less than 20 minutes!!
I won't be returning to this location. I ordered a sandwich with extra dressing. Im teally glad i opened it before leaving the parking lot because it had NO dressing. It was ok, they were busy and things happen. However another problem was the bread too was underbaked and doughy. I went back in and instead of remaking my sandwich the way i ordered it i was just given the dressing in a little cup. Then when i commented on the bread being doughy the associate looked at me like i was stupid and said "all tbe bread is like that." I could clearly see on the rack behind this person that the bread was more done. There was a line behind me so i didnt press further. The associates working here need to learn some manners and how to treat customers.
Atmosphere: 3
Food: 3
Service: 1
Never had a bad experience or subpar sandwich from this location. Employees are always friendly and super fast. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Ok this isn’t something I normally do, I try to be all cool and not be a complaining karen leaving bad reviews.
Everyone working there is genuinely cool and chill except for this one lady, couldn’t find her name tag anywhere. Who’s the chick with the hair pulled back, nose ring and glasses? Hasn’t been my first time I’ve seen her attitude towards guests, she made me feel like a complete burden coming in when it wasn’t busy and she took my order, I couldn’t even give her eye contact since I was so uncomfortable. Was afraid to order anything else just in case it’d make her day worse somehow. I understand working fast food is never fun so still try to give everyone the benefit of the doubt, but…at some point things need to be said and addressed.
Sorry can no longer be nice about this issue since I’ve been emotional from losing my grandma just the other day. Hope something gets resolved soon.
Thankyou.
Atmosphere: 5
Food: 5
Service: 3
Came in and placed two orders and had the orders in less than 2 minutes. Incredible! Excellent customer service as well.
Vegetarian options: Basically limitless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Roast Beef, Sliced Pickles, Cucumber, Mayo, Fire Cracker Roll, The J J Gargantuan, Italian Night Club
Thank you for accommodating my order today. Zander was very helpful. Thank you
Atmosphere: 5
Food: 5
Service: 4
Really enjoy the sandwiches here, I could even go as far to say they are my favorite. BUT! When I mark “mayo+mustard packets” on my order form, I actually DO want them believe it or not. I dont think there has been one time when you guys remember 🥲 It is especially frustrating when I have the order delivered expecting the condiments, so I do not have to eat an absurdly dry sandwich. It is on the receipt. Please do better. Otherwise I love this place! It’d be 5 stars if I got my sauce!
Atmosphere: 3
Food: 5
Service: 3
From walking into the store to leaving with my sandwich it was maybe 4 minutes. Freaky fast service and very friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Love jimmy John's! Nice variety of subs.
Atmosphere... it's just a sub shop. But my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Tuna
Friendly staff. Delicious sandwiches. Clean facilities. Exactly what you want and expect from a Jimmy John's. (Don't forget those free smells!)
Atmosphere: 5
Food: 5
Service: 5
Jimmy John's was a go-to spot for a quick quality meal during my travels nationwide. Like everything else, quality has gone down and prices gone up. The location in Janesville, WI is no exception. A regular #11 with chips was over $11. No suggestion to make it a meal deal (add a drink), Cashier not the friendly and helpful person I have become accustomed to at the JJ's that I frequent. Toppings were definitely lacking, in fact disappointing! Only four tiny tomato slices. Didn't cover the sandwich. Very disappointed! I guess that I'll check out the competition in Janesville...
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I just went there today about 2pm to order two sandwiches And two diet Cokes and the gentleman at the registered filled my diet Cokes for me and when my order was done another lady walked out and carried the whole order to my car. As I was walking in one of the employees was washing the doors and held the door open for me. The customer service here is beyond phenomenal!!! It's Tuesday, August 20th, 2024. Love this place!! ❤️
Atmosphere: 5
Food: 5
Service: 5
Great sandwich.. we usually have great service here but every time I go here there's a female manager that is very rude and condescending towards other workers. I will not be back when she is there.
Atmosphere: 3
Food: 4
Service: 1
Order was mostly correct, didn’t cut in half like requested. My Only issue was the lady at check out. I could not understand what she was saying, then I noticed all the metal in her face and lips, now I know why I couldn’t understand her. Not a good person for front of the store customer service. Health code violation?
Atmosphere: 4
Food: 4
Service: 3
Pretty good stuff, but when ordering for delivery charge rises with the cost of the food. So it’s not far from my house but they want $10 delivery fee on like a $50 order and then they also want 20% tip. Haven’t seen another place that raises delivery fee with price I’d recommend only going there to pick up.
Atmosphere: 4
Food: 4
Service: 4
Delicious as usual, my go-to sub spot, and their new firecracker wrap is awesome. I also got delivery, it was to my door in less than 20 minutes!!
Food: 5
Service: 5
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