I started at the Greenbay location. Where the food was made wrong, due to a language barrier unfortunately. However moot point since I didn't take said food with me becuse of technology issues. Had a digital gift card, QR code wouldnt scan, no way to manually enter the information on their end and Help Desk was less than helpful. I was told to print out the QR code.
I go to the 75th location. Food was made correctly, yay. Once again I find myself unable to pay with the digital QR gift card. I add the gift card to my subway account. Manager can't bring up the gift card on their end when I enter my account information, the app does not produce any information other than the card exist in my account. Manager tells me to print it out and then they can try to scan it again or they can then enter the numbers manually; said numbers are already under the digital QR code but they apparently can't enter those numbers. I'm once again told to print it im also told to call customer support. Beyond frustrated at this point I ask for a discount for the inconvenience. I'm told no becuse none of this is their fault because the app and the gift cards are a third party system. I pay with my debit card and leave becuse I've now dealt with this for an hour and a half.
Once home I go online to find a customer support phone number. That does not exist, I didn't however find an email but I have this feeling that that will also be useless. In hindsight I should have also tried using it as an NFC but my efforts have been fruitless thus far.
In-between all of this I also tried using the app to order. They do not allow split tender on the app. I would have to add more money to the digital gift card in order to pay with the gift card at all; which I've already been having issues paying with so I opted to avoid adding more money to it.
I will update this review to see how the email situation pans out.
Update: tried using the gift card on an order the next day at the 75th location along with an in app coupon, got a call saying they don't honor the coupon at their location and that they canceled my order. No where on the app/coupon does it state its subject to location (photo).
Re ordered from the Greenbay location, they took the coupon. Food was made correctly, super friendly staff over there.
Moral of the story Subways gift card system blows, and the location on 75th is trash, avoid it at all costs. Go to the Greenbay location.
Atmosphere: 3
Food: 4
Service: 4
Andrew Torres
Dude built me subways amazing
Atmosphere: 5
Food: 5
Service: 5
Jelly
It wasnt bad, it has good staff and very clean. But there was something odd about my subway, i dont know what it was but it tasted weird and i always get the same type of subway so i was able to tell something was off.
Atmosphere: 4
Food: 3
Service: 4
George Ritter (Geo)
cleanest and most well prepared subway i have ever been to in my life. most well stocked too! this is the GOOD subway absolutely. same cheap prices. the staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Sergio Herrera
good services
Atmosphere: 5
Food: 5
Service: 5
Nathan Smart
Literally so little meat I couldn't even taste it. Truly embarrassing. There should be standards for this and I'm just shocked. Obligatory picture of one slice of each meat.
T Walker
very unprofessional workers!! don’t honor coupons, will try and keep coupon after saying they won’t honor it. never been stared at nastily on the way inside either. better off going to another location!
aracely arana
Sandwich are the best and the food delicios excellent customer service. Highly recommended
They do not have functioning air conditioning. The restaurant was 85 degrees. Is that even legal?
Update: In the minute since posting this review, the temperature went up to 86.
Atmosphere: 1
Food: 3
Service: 2
Anthony Barnhart
No air conditioning. Avoid the place.
Nathalia Llanos
Great service! My husband and I went there almost at closing when he was cleaning, but he helped us with a smile on his face and being super friendly. The food was great, too.
Atmosphere: 5
Food: 5
Service: 5
Samantha Netzinger
One of my favorite subways. Food always tastes great. Very clean.Customer service is hit or miss
Atmosphere: 4
Food: 4
Service: 2
Thomas Schaab
I don't usually order from this particular subway. However, I was on the app. It was buy 1 get 1 at 1/2 off. This location was the closest one to my location, Lesson learned. First, the good, the app was easy. The food was ready at the time I requested. What I didn't realize until I got home was. The 1/2 off promo that was offered was in the meat in the sandwiches. Throughout my lifetime, i've had plenty of subway sandwiches, and this was by far the cheapest sandwich i've ever had from a Subway or any other sub place.I should have just listened to my gut in the first place and gone to Jersey.Mike's far better subs all around.
Very clean
Atmosphere: 4
Food: 4
Service: 4
Be away from hindi subway
I started at the Greenbay location. Where the food was made wrong, due to a language barrier unfortunately. However moot point since I didn't take said food with me becuse of technology issues. Had a digital gift card, QR code wouldnt scan, no way to manually enter the information on their end and Help Desk was less than helpful. I was told to print out the QR code.
I go to the 75th location. Food was made correctly, yay. Once again I find myself unable to pay with the digital QR gift card. I add the gift card to my subway account. Manager can't bring up the gift card on their end when I enter my account information, the app does not produce any information other than the card exist in my account. Manager tells me to print it out and then they can try to scan it again or they can then enter the numbers manually; said numbers are already under the digital QR code but they apparently can't enter those numbers. I'm once again told to print it im also told to call customer support. Beyond frustrated at this point I ask for a discount for the inconvenience. I'm told no becuse none of this is their fault because the app and the gift cards are a third party system. I pay with my debit card and leave becuse I've now dealt with this for an hour and a half.
Once home I go online to find a customer support phone number. That does not exist, I didn't however find an email but I have this feeling that that will also be useless. In hindsight I should have also tried using it as an NFC but my efforts have been fruitless thus far.
In-between all of this I also tried using the app to order. They do not allow split tender on the app. I would have to add more money to the digital gift card in order to pay with the gift card at all; which I've already been having issues paying with so I opted to avoid adding more money to it.
I will update this review to see how the email situation pans out.
Update: tried using the gift card on an order the next day at the 75th location along with an in app coupon, got a call saying they don't honor the coupon at their location and that they canceled my order. No where on the app/coupon does it state its subject to location (photo).
Re ordered from the Greenbay location, they took the coupon. Food was made correctly, super friendly staff over there.
Moral of the story Subways gift card system blows, and the location on 75th is trash, avoid it at all costs. Go to the Greenbay location.
Atmosphere: 3
Food: 4
Service: 4
Dude built me subways amazing
Atmosphere: 5
Food: 5
Service: 5
It wasnt bad, it has good staff and very clean. But there was something odd about my subway, i dont know what it was but it tasted weird and i always get the same type of subway so i was able to tell something was off.
Atmosphere: 4
Food: 3
Service: 4
cleanest and most well prepared subway i have ever been to in my life. most well stocked too! this is the GOOD subway absolutely. same cheap prices. the staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
good services
Atmosphere: 5
Food: 5
Service: 5
Literally so little meat I couldn't even taste it. Truly embarrassing. There should be standards for this and I'm just shocked. Obligatory picture of one slice of each meat.
very unprofessional workers!! don’t honor coupons, will try and keep coupon after saying they won’t honor it. never been stared at nastily on the way inside either. better off going to another location!
Sandwich are the best and the food delicios excellent customer service. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They do not have functioning air conditioning. The restaurant was 85 degrees. Is that even legal?
Update: In the minute since posting this review, the temperature went up to 86.
Atmosphere: 1
Food: 3
Service: 2
No air conditioning. Avoid the place.
Great service! My husband and I went there almost at closing when he was cleaning, but he helped us with a smile on his face and being super friendly. The food was great, too.
Atmosphere: 5
Food: 5
Service: 5
One of my favorite subways. Food always tastes great. Very clean.Customer service is hit or miss
Atmosphere: 4
Food: 4
Service: 2
I don't usually order from this particular subway. However, I was on the app. It was buy 1 get 1 at 1/2 off. This location was the closest one to my location, Lesson learned. First, the good, the app was easy. The food was ready at the time I requested. What I didn't realize until I got home was. The 1/2 off promo that was offered was in the meat in the sandwiches. Throughout my lifetime, i've had plenty of subway sandwiches, and this was by far the cheapest sandwich i've ever had from a Subway or any other sub place.I should have just listened to my gut in the first place and gone to Jersey.Mike's far better subs all around.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tuna
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