it won’t let me give zero stars …worst franchise in town …customer service is horrible …the owners of any establishment do not care … 100% do not recommend…save your money
Atmosphere: 1
Service: 1
Nicole G
The last time I ordered from this specific Jimmy John's I never received my food and they kept my money, never refunded me. I haven't ordered from them since. Which is a shame because I do like their subs, this store can't be trusted however.
Atmosphere: 1
Food: 1
Service: 1
Chris Labeff
Great customer service, always leave with a smile!
Atmosphere: 5
Food: 5
Service: 5
Shawna
Terrible service, very rude. Sandwich was literally thrown together and I specifically asked for no cheese and guess what was added…..bread was hard and barely any mayonnaise on my BLT. Will not come back to this location again!
Atmosphere: 1
Food: 1
Service: 1
Hannah Anderson
I placed an online order with a confirmation email at 7:54. Hadn't gotten the food after 45 minutes so I called at 8:40 and was told the driver left 5 minutes ago with our order and we were first on the route to drop off (I live about 10 minutes max from the store with good traffic). It's now 5 after 9 and I still haven't gotten my $35+ in sandwiches, drinks, and chips. Super unhappy and honestly really ridiculous that it's been over an hour and I still haven't gotten my food. Checked outside the apartment doors thinking maybe it was left but nothing.
Update: I just called again at 10 after 9 and was told that the driver left over 30 minutes ago and that I'm probably the last to get my food dropped off now since he's still not here....
Atmosphere: 1
Food: 1
Service: 1
Mitchell Crawford
They burned my sub to the point that I couldn’t even eat it and they completely forgot to put on the extras that I paid for. Save your money and don’t order from here.
Atmosphere: 3
Food: 1
Service: 1
Clare Schirmer
I asked for a #3 Tuna. They complained to each other about making fish. The tuna bucket was empty and full of juice, they took the same container in back and just put in more tuna. My sandwich was wet and messy. The floors were filthy and not one service member looked/spoke to customers. I threw that sandwich away. Staff were complaining about whose turn it was to mop.
Atmosphere: 1
Food: 1
Service: 1
Brad Young
First toasted sandwich, amazing! It was busy when I came in, but ran really well. Their was a young lady who was on top of everything. Great job!
Atmosphere: 5
Food: 5
Service: 5
Alex Fraker
My girlfriend's sandwich was made incorrectly, driver left our entire order outside without a text or call (did not say to leave at my door), order took 20+ minutes and the driver forgot my drink and when I called to ask about it, I was greeted by a significantly less than enthusiastic "do you still want your drink or just a credit?" After telling the girl on the phone I still wanted my drink, she said she'd send it out with the delivery person, and as of the writing of this review, it has been an additional 20 minutes and still no drink.
Atmosphere: 1
Food: 1
Service: 1
Paul Allen
I don’t often visit Jimmy John’s. It a bit further of a drive so I’ve gotten in the habit of frequenting one of their competitors. However, for some reason I don’t even remember, I did stop at my local Jimmy John’s recently and was impressed. Their menu was a nice change from my usual and everything was very good. Unfortunately, I wasn’t as impressed with the atmosphere but will visit Jimmy John’s again for take out orders.
Selected both sandwiches cut, but they weren't, and husband Selected no onion but got onion. No names on sandwiches either.
James Hass
This is now the second order that I have placed and have been told that they have no drivers in the afternoon. The lady that answered the phone, except the manager was extremely rude and very condescending. I don’t understand why the Jimmy John’s app doesn’t notify customers that there is no drivers or they are not accepting deliveries at the time.. It is an extreme inconvenience, waiting 45 minutes for your food. Management or whatever it might be, but the poor customer service is starting to show.
Atmosphere: 2
Food: 4
Service: 2
Quinn Jorgensen
took over an hour to get my order from this location that's 5 minutes away. when i called they said it was leaving the store.... took over an half an hour after that
Shainah Conaway
I have had too many bad experiences at this place to not leave a review. I don't usually do this but someone in management needs to be made aware of how trash the service is at this location. walked in and everyone was on their phones, they forgot to give me one of my sandwiches and my pickle, and then when I got home the sandwich was made completely wrong, and I was missing yet another item. another night we ordered delivery and it never came, and when we called they just picked up the phone and hung up on me multiple times. not sure why it's so dysfunctional there but we won't be returning, and up until now we've been regular customers. I would give zero stars if I could. please pay people better so you can get higher quality employees.
Atmosphere: 1
Food: 3
Service: 1
M.M. Oldenburg
Have always liked JJ's but service has gone down the tubes recently. Used to be fast, but lately even called ahead orders are not ready. I called in an order tonight an hour ahead of time and when I went to pick up they hadn't even started the order. Not coming back.
it won’t let me give zero stars …worst franchise in town …customer service is horrible …the owners of any establishment do not care … 100% do not recommend…save your money
Atmosphere: 1
Service: 1
The last time I ordered from this specific Jimmy John's I never received my food and they kept my money, never refunded me. I haven't ordered from them since. Which is a shame because I do like their subs, this store can't be trusted however.
Atmosphere: 1
Food: 1
Service: 1
Great customer service, always leave with a smile!
Atmosphere: 5
Food: 5
Service: 5
Terrible service, very rude. Sandwich was literally thrown together and I specifically asked for no cheese and guess what was added…..bread was hard and barely any mayonnaise on my BLT. Will not come back to this location again!
Atmosphere: 1
Food: 1
Service: 1
I placed an online order with a confirmation email at 7:54. Hadn't gotten the food after 45 minutes so I called at 8:40 and was told the driver left 5 minutes ago with our order and we were first on the route to drop off (I live about 10 minutes max from the store with good traffic). It's now 5 after 9 and I still haven't gotten my $35+ in sandwiches, drinks, and chips. Super unhappy and honestly really ridiculous that it's been over an hour and I still haven't gotten my food. Checked outside the apartment doors thinking maybe it was left but nothing.
Update: I just called again at 10 after 9 and was told that the driver left over 30 minutes ago and that I'm probably the last to get my food dropped off now since he's still not here....
Atmosphere: 1
Food: 1
Service: 1
They burned my sub to the point that I couldn’t even eat it and they completely forgot to put on the extras that I paid for. Save your money and don’t order from here.
Atmosphere: 3
Food: 1
Service: 1
I asked for a #3 Tuna. They complained to each other about making fish. The tuna bucket was empty and full of juice, they took the same container in back and just put in more tuna. My sandwich was wet and messy. The floors were filthy and not one service member looked/spoke to customers. I threw that sandwich away. Staff were complaining about whose turn it was to mop.
Atmosphere: 1
Food: 1
Service: 1
First toasted sandwich, amazing! It was busy when I came in, but ran really well. Their was a young lady who was on top of everything. Great job!
Atmosphere: 5
Food: 5
Service: 5
My girlfriend's sandwich was made incorrectly, driver left our entire order outside without a text or call (did not say to leave at my door), order took 20+ minutes and the driver forgot my drink and when I called to ask about it, I was greeted by a significantly less than enthusiastic "do you still want your drink or just a credit?" After telling the girl on the phone I still wanted my drink, she said she'd send it out with the delivery person, and as of the writing of this review, it has been an additional 20 minutes and still no drink.
Atmosphere: 1
Food: 1
Service: 1
I don’t often visit Jimmy John’s. It a bit further of a drive so I’ve gotten in the habit of frequenting one of their competitors. However, for some reason I don’t even remember, I did stop at my local Jimmy John’s recently and was impressed. Their menu was a nice change from my usual and everything was very good. Unfortunately, I wasn’t as impressed with the atmosphere but will visit Jimmy John’s again for take out orders.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Selected both sandwiches cut, but they weren't, and husband Selected no onion but got onion. No names on sandwiches either.
This is now the second order that I have placed and have been told that they have no drivers in the afternoon. The lady that answered the phone, except the manager was extremely rude and very condescending. I don’t understand why the Jimmy John’s app doesn’t notify customers that there is no drivers or they are not accepting deliveries at the time.. It is an extreme inconvenience, waiting 45 minutes for your food. Management or whatever it might be, but the poor customer service is starting to show.
Atmosphere: 2
Food: 4
Service: 2
took over an hour to get my order from this location that's 5 minutes away. when i called they said it was leaving the store.... took over an half an hour after that
I have had too many bad experiences at this place to not leave a review. I don't usually do this but someone in management needs to be made aware of how trash the service is at this location. walked in and everyone was on their phones, they forgot to give me one of my sandwiches and my pickle, and then when I got home the sandwich was made completely wrong, and I was missing yet another item. another night we ordered delivery and it never came, and when we called they just picked up the phone and hung up on me multiple times. not sure why it's so dysfunctional there but we won't be returning, and up until now we've been regular customers. I would give zero stars if I could. please pay people better so you can get higher quality employees.
Atmosphere: 1
Food: 3
Service: 1
Have always liked JJ's but service has gone down the tubes recently. Used to be fast, but lately even called ahead orders are not ready. I called in an order tonight an hour ahead of time and when I went to pick up they hadn't even started the order. Not coming back.
Atmosphere: 1
Food: 4
Service: 1
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