First time having something from Pretzelmaker, and I love the idea, but the prices are not reasonable for the serving size. This particular location we went to seemed like the food had been cooked way ahead of time and just been held hot for hours. We spent $18 on just a "snack". The kids working were nice, and we didn't have a wait. Just wasn't satisfied with the quality for the price.
Atmosphere: 3
Food: 2
Service: 3
Jessica Grgurich
DISGUSTING. I thought there used to be an Annie’s in this mall but it’s been awhile since I’ve been. Pretzel bites were NOT cooked they were very pale not golden brown like a pretzel should be. 1/2 inch of butter in the bottom of my cup ?
Atmosphere: 3
Food: 1
Service: 4
Google user
DISGUSTING. I thought there used to be an Annie’s in this mall but it’s been awhile since I’ve been. Pretzel bites were NOT cooked they were very pale not golden brown like a pretzel should be. 1/2 inch of butter in the bottom of my cup ?
Jordan Linders
It's not even laughable. It's that bad.
Totoro
Very terrible place that needs to leave the mall
Atmosphere: 1
Food: 1
Service: 1
Casey Meyer
If i could leave zero stars, i would. The last 2 times i was there i was told by worker with all the tats that they arent making pretzels...then he gave us attitude when we asked for cheese dipping sauce. Both times, same worker. Never again.
Atmosphere: 1
Food: 1
Service: 1
Arpizolz
this place is my favorite to go to when I’m alone. I love the smell of the fresh always cooked pretzels. The people that work there are super nice and I told one to have a nice day, he even told me to “enjoy the rest of your day!”. I can’t believe some people like Big hoss think this place is trash. Big hoss is a man child. I will always come to this place if im feeling pretzels or a fresh lemonade
Cody vian
Ordered from here, was told they didn't have inventory to fill my order. Everytime I have called in the last two weeks they have been closed or are not able to fullfill my order.
Big Hoss
Absolutely terrible. Poor service. Cashier acted like he didn't want to be there. Raw pretzel bites. Pretzel roller guy was on his phone and then put gloves on without washing his hands.
Atmosphere: 1
Food: 1
Service: 1
urbestfox
Slow service despite 3 people plus what appeared to be a manager, no rush or pride in the work. The manager just walked out to tell them to do stuff then went in back, couldn't even be bothered to help. One employee was so new they didn't even know how to make anything. And after my food was done they had forgotten to make a other item I had ordered. If I could give 0 stars I would, this location used to be very good, now they are a pale imitation
This location use to be run so poorly and I honestly thought it was going to close. Now that they have new management and everything it’s amazing! Everything is fresh and delicious!!
Michelle Devenport
They up and quit, people were waiting, mall management was called, no answer. There was a giant pile of dough left on the counter. The next day, still closed. I wonder how they pay their rent?
fds fds
My co worker and myself went on lunch together and she got us mozzarella pizza bites.... not 10minutes later my co worker and I are feeling sick and throwing up. Would not go here. They used to be so good but it's like the staff don't care about being sanitary or checking if the food going out is still safe. And the customer service is bad. They need to reform this store asap.
Blaire Vu
Sat here for over 5 min nobody came out after I said something about leaving a review someone came out.
First time having something from Pretzelmaker, and I love the idea, but the prices are not reasonable for the serving size. This particular location we went to seemed like the food had been cooked way ahead of time and just been held hot for hours. We spent $18 on just a "snack". The kids working were nice, and we didn't have a wait. Just wasn't satisfied with the quality for the price.
Atmosphere: 3
Food: 2
Service: 3
DISGUSTING. I thought there used to be an Annie’s in this mall but it’s been awhile since I’ve been. Pretzel bites were NOT cooked they were very pale not golden brown like a pretzel should be. 1/2 inch of butter in the bottom of my cup ?
Atmosphere: 3
Food: 1
Service: 4
DISGUSTING. I thought there used to be an Annie’s in this mall but it’s been awhile since I’ve been. Pretzel bites were NOT cooked they were very pale not golden brown like a pretzel should be. 1/2 inch of butter in the bottom of my cup ?
It's not even laughable. It's that bad.
Very terrible place that needs to leave the mall
Atmosphere: 1
Food: 1
Service: 1
If i could leave zero stars, i would. The last 2 times i was there i was told by worker with all the tats that they arent making pretzels...then he gave us attitude when we asked for cheese dipping sauce. Both times, same worker. Never again.
Atmosphere: 1
Food: 1
Service: 1
this place is my favorite to go to when I’m alone. I love the smell of the fresh always cooked pretzels. The people that work there are super nice and I told one to have a nice day, he even told me to “enjoy the rest of your day!”. I can’t believe some people like Big hoss think this place is trash. Big hoss is a man child. I will always come to this place if im feeling pretzels or a fresh lemonade
Ordered from here, was told they didn't have inventory to fill my order. Everytime I have called in the last two weeks they have been closed or are not able to fullfill my order.
Absolutely terrible. Poor service. Cashier acted like he didn't want to be there. Raw pretzel bites. Pretzel roller guy was on his phone and then put gloves on without washing his hands.
Atmosphere: 1
Food: 1
Service: 1
Slow service despite 3 people plus what appeared to be a manager, no rush or pride in the work. The manager just walked out to tell them to do stuff then went in back, couldn't even be bothered to help. One employee was so new they didn't even know how to make anything. And after my food was done they had forgotten to make a other item I had ordered. If I could give 0 stars I would, this location used to be very good, now they are a pale imitation
Restaurantji Recommends
This location use to be run so poorly and I honestly thought it was going to close. Now that they have new management and everything it’s amazing! Everything is fresh and delicious!!
They up and quit, people were waiting, mall management was called, no answer. There was a giant pile of dough left on the counter. The next day, still closed. I wonder how they pay their rent?
My co worker and myself went on lunch together and she got us mozzarella pizza bites.... not 10minutes later my co worker and I are feeling sick and throwing up. Would not go here. They used to be so good but it's like the staff don't care about being sanitary or checking if the food going out is still safe. And the customer service is bad. They need to reform this store asap.
Sat here for over 5 min nobody came out after I said something about leaving a review someone came out.
disgusting oily and soggy
Loading...