The customer service at this location was atrocious! Google showed the shop opened at 4:30am and when I walked up at 4:55am the lights were still off. When I tried to get a closer look at the menu, one of the baristas aggressively told me only employees were allowed inside the lobby and to leave. When another customer walked up behind me, he and his son got the very same treatment telling them to get out. The other customer told her to try being more kind and her response was “you’ll be fine”. Don’t bother wasting your time or money here.
Atmosphere: 1
Food: 1
Service: 1
Reginald Beckius
I arrived at MSN for a morning flight, expecting to purchase some coffee and pastries at Ancora. Two ladies behind the counter said they were not open yet. I asked when they would be open. They said, “later.” I asked, “when is later.” They said, “I don’t know, later.” To Ancora management…PLEASE hire some people who care about their job and for their customers. Note to MSN Management…based on my experience with Ancora and the consistently poor reviews for this vendor, please get a new coffee and food vendor. The service at Ancora reflects negatively on the entire experience at MSN. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Anthony Breeden
The Coffee isn't bad, if you can get by the racist attendees behind the counter. These 2 "ladies" seem to have a real issue with Older White Men in particular. I'll not use the business again!
Service: 1
Lana
Save your money. Barista made me a chai that tasted mostly of water and no other flavors. $7.00 for a 16oz of hot water with a splash of chai and oat milk
Atmosphere: 5
Food: 1
Service: 2
Amberly Michelle Blessing Mae
Ancora has wonderful views and wonderful food and drinks. I often do work while sitting there. Nice staff and menu :)
Michael Peterson
Consistently burnt
Atmosphere: 1
Food: 1
Service: 1
Andrew Jones
Worked here for a few months, the lack of care from my coworkers and management did me in. When I told my coworkers they had been grinding and brewing regular coffee, and then selling it as decaf, their replies were, “no we aren’t,” and the others response was “I don’t care.”
Well, the beans were in fact regular. Doesn’t take a rocket scientist to figure that one out. So besides not caring about serving what is being asked for, they store bakery at room temp for days. Anything in the bakery case is going to be mixed with items from different dates. What you receive depends on how much they decided to put out the day before.
The photos are all from inside the bakery case, it needs to be disassembled and cleaned. It was apparently not a concern to anyone but me
Frank Philips
I asked for a chai and a really mean woman said their milk steamer was broken. I asked for an iced chai but she said she couldn’t make that either. When I asked why she couldn’t make an iced chai she said “I will if it’ll shut you up”. I asked her if she always tells customers to shut up and she said she does when they won’t stop bugging her. I’ve been in customer service my whole adult life and I can’t believe how rude she was. Based on my experience and the other reviews here, I don’t know why Ancora continues to employ someone like that.
Service: 1
Joseph S
Why do they Not post prices of muffins and such ? Annoying 2 have 2 ask. And then they give attitude
Atmosphere: 3
Food: 2
Service: 2
Mike McHugh
Place is terrible. No iced drinks, closes randomly because they don't have enough employees & stale food.
Looked on Google and it said they opened at 4:30 (Google doesn’t make that up, it’s set by their ownership/ management). It was dark inside. It there were employees inside. I asked the closest one “are you guys open or will you be soon?” She pointed at the stanchions and said “we’re closed”. I said, “what time do you open?” And she said “when we’re ready.”
The 5 of us waiting in line went across the hall to the store and bought iced coffee. Post hours if you don’t want questions. Don’t be rude to customers. I worked in Customer Service for years - if you don’t want to do it, find another job.
Atmosphere: 1
Service: 1
Sam Johnston
5 stars to the nice person at the register. 0 stars to the rude barista who skipped customer service 101.
Zach Herrmann
if you press a button for the machine to print a receipt, it doesn’t select itemized, and there is no way for them to reprint it. You have to ask for a receipt in order to get anything itemized. Staff do not give a shit and they are always out of everything. And they don’t even have iced coffee.
Jason Middlebrook
Pastries are chewy and flavorless. I was behind 5 people and was standing in like for 25 minutes.
Food: 1
Service: 1
James Clayton
The serve a good cup of coffee ☕️ I ordered one of their pastries, it turned out really good. A good place to stop by if your waiting for your next flight ✈️
The customer service at this location was atrocious! Google showed the shop opened at 4:30am and when I walked up at 4:55am the lights were still off. When I tried to get a closer look at the menu, one of the baristas aggressively told me only employees were allowed inside the lobby and to leave. When another customer walked up behind me, he and his son got the very same treatment telling them to get out. The other customer told her to try being more kind and her response was “you’ll be fine”. Don’t bother wasting your time or money here.
Atmosphere: 1
Food: 1
Service: 1
I arrived at MSN for a morning flight, expecting to purchase some coffee and pastries at Ancora. Two ladies behind the counter said they were not open yet. I asked when they would be open. They said, “later.” I asked, “when is later.” They said, “I don’t know, later.” To Ancora management…PLEASE hire some people who care about their job and for their customers. Note to MSN Management…based on my experience with Ancora and the consistently poor reviews for this vendor, please get a new coffee and food vendor. The service at Ancora reflects negatively on the entire experience at MSN. Thank you.
Atmosphere: 1
Food: 1
Service: 1
The Coffee isn't bad, if you can get by the racist attendees behind the counter. These 2 "ladies" seem to have a real issue with Older White Men in particular. I'll not use the business again!
Service: 1
Save your money. Barista made me a chai that tasted mostly of water and no other flavors. $7.00 for a 16oz of hot water with a splash of chai and oat milk
Atmosphere: 5
Food: 1
Service: 2
Ancora has wonderful views and wonderful food and drinks. I often do work while sitting there. Nice staff and menu :)
Consistently burnt
Atmosphere: 1
Food: 1
Service: 1
Worked here for a few months, the lack of care from my coworkers and management did me in. When I told my coworkers they had been grinding and brewing regular coffee, and then selling it as decaf, their replies were, “no we aren’t,” and the others response was “I don’t care.”
Well, the beans were in fact regular. Doesn’t take a rocket scientist to figure that one out. So besides not caring about serving what is being asked for, they store bakery at room temp for days. Anything in the bakery case is going to be mixed with items from different dates. What you receive depends on how much they decided to put out the day before.
The photos are all from inside the bakery case, it needs to be disassembled and cleaned. It was apparently not a concern to anyone but me
I asked for a chai and a really mean woman said their milk steamer was broken. I asked for an iced chai but she said she couldn’t make that either. When I asked why she couldn’t make an iced chai she said “I will if it’ll shut you up”. I asked her if she always tells customers to shut up and she said she does when they won’t stop bugging her. I’ve been in customer service my whole adult life and I can’t believe how rude she was. Based on my experience and the other reviews here, I don’t know why Ancora continues to employ someone like that.
Service: 1
Why do they Not post prices of muffins and such ? Annoying 2 have 2 ask. And then they give attitude
Atmosphere: 3
Food: 2
Service: 2
Place is terrible. No iced drinks, closes randomly because they don't have enough employees & stale food.
Restaurantji Recommends
Looked on Google and it said they opened at 4:30 (Google doesn’t make that up, it’s set by their ownership/ management). It was dark inside. It there were employees inside. I asked the closest one “are you guys open or will you be soon?” She pointed at the stanchions and said “we’re closed”. I said, “what time do you open?” And she said “when we’re ready.”
The 5 of us waiting in line went across the hall to the store and bought iced coffee. Post hours if you don’t want questions. Don’t be rude to customers. I worked in Customer Service for years - if you don’t want to do it, find another job.
Atmosphere: 1
Service: 1
5 stars to the nice person at the register. 0 stars to the rude barista who skipped customer service 101.
if you press a button for the machine to print a receipt, it doesn’t select itemized, and there is no way for them to reprint it. You have to ask for a receipt in order to get anything itemized. Staff do not give a shit and they are always out of everything. And they don’t even have iced coffee.
Pastries are chewy and flavorless. I was behind 5 people and was standing in like for 25 minutes.
Food: 1
Service: 1
The serve a good cup of coffee ☕️
I ordered one of their pastries, it turned out really good. A good place to stop by if your waiting for your next flight ✈️
Atmosphere: 4
Food: 4
Service: 4
Loading...