I’m so fed up with this location.my son and I came to retrieve the meal I had from a previous bad service . I was told that all I needed to do was provide my name and whom I spoke with .I was them asked for email address of the person ,which I don’t have because this person called me.The worker speaking Spanish and then laughing was told to wait and a worker who spoke English came up asking what’s the problem I never said it was a problem I came to get a meal I was Promised.So all the items from the plain pretzels bites to the mini dogs are all in the bowels that was featured as the Oreo Pretzels I asked what size is this she said regular so there is still no options for a small. What a ripoff 8.99
Atmosphere: 1
Food: 1
Service: 1
alicia
Doesn't hold up to my memory of this place. So expensive for such a hard and cold pretzel. Makes me sad. Couldn't understand what the worker was saying either and they didn't seem to care. I just wanted a soft pretzel...
Atmosphere: 1
Food: 1
Service: 1
Anna
I’m in line behind two idiots right now. kudos to the workers for dealing with that
Jenny
This place has definitely gone downhill over the years. It used to be one of my absolute favorite places to visit whenever I was in the mall. But it seems like most places, inflation has taken its toll on this restaurant, and the food isn't as high of a quality as it used to be. Sometimes it's good and sometimes it is not.
Atmosphere: 3
Food: 3
Service: 3
Josh
Refused to provide a cup of water with order. They have cups, they have water, they will not put them together for you. Instead they're only willing to sell you $3 bottles of water.
Atmosphere: 1
Food: 2
Service: 1
Haylow117
Mercedes and the other staff on Saturday 6pm shift made the best sweet almond pretzel my girlfriend and I ever ate. They were very kind as well!
Cindy Martin
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original, Cheese Dip
Wilson GreyTiel
Always delicious pretzels and great customer service. Been so for years!!
Tasha Miller
This has always been my family's favorite place to stop for a snack, but after today I don't want to ever come back. I'm autistic, so sometimes I'm a little bit slower in picking out the food I want. I waited in line and when I got to the front I didn't immediately rattle off the order so another lady came up to the counter and called up the next person who was ready to order. I was standing at the register and had to move aside for the lady behind me to get rung up. When I looked confused, the employee asked if I was ready to order now. Then it was so chaotic and loud that the other girl who was actually helping me (3rd employee at the counter) couldn't even hear what my order was. Extremely rude, complete lack of customer service skills.
rebecca buss
My husband asked for a dragon fruit mango lemonade and I asked them to return the frosty for a lemonade and they said no. Learn to speak english or learn to be nice when someone says they wanted something.
I need the owner or GM of this location to contact me, this employee is ALWAYS giving me issues
Nicole Marie
How do I contact owner or GM of this location? This employee has constantly given me issues I’ve been coming to this location before she was even working there
Mel Watkins
How do I contact owner or GM of this location? This employee has constantly given me issues I’ve been coming to this location before she was even working there
William Goss
The manager/owner/whoever seems to be in charge at the location is always horrible to deal with. She happily cancels orders that were placed through the app if the promotion is not one she wishes to partake in. If you'd like to order something that isn't available, get ready to ask an impossible question that will of course be met with denial. My favorite experience at this location was the time she poured someone's lemonade back into the machine when they decided they didn't want it. If that's what she'll do in public, good luck eating what's prepared in private.
monik rozz
horrible service if not the worst of all they want to sell you what they want and not what you order and if you tell them that it is not what you ordered they get upset and tell you to take it like that because they already charged you and there is no return. they are despot. both the employees and the general manager. I do not recommend this place unless you want to buy what they sell you, horrible.
I’m so fed up with this location.my son and I came to retrieve the meal I had from a previous bad service . I was told that all I needed to do was provide my name and whom I spoke with .I was them asked for email address of the person ,which I don’t have because this person called me.The worker speaking Spanish and then laughing was told to wait and a worker who spoke English came up asking what’s the problem I never said it was a problem I came to get a meal I was Promised.So all the items from the plain pretzels bites to the mini dogs are all in the bowels that was featured as the Oreo Pretzels I asked what size is this she said regular so there is still no options for a small. What a ripoff 8.99
Atmosphere: 1
Food: 1
Service: 1
Doesn't hold up to my memory of this place. So expensive for such a hard and cold pretzel. Makes me sad. Couldn't understand what the worker was saying either and they didn't seem to care. I just wanted a soft pretzel...
Atmosphere: 1
Food: 1
Service: 1
I’m in line behind two idiots right now. kudos to the workers for dealing with that
This place has definitely gone downhill over the years. It used to be one of my absolute favorite places to visit whenever I was in the mall. But it seems like most places, inflation has taken its toll on this restaurant, and the food isn't as high of a quality as it used to be. Sometimes it's good and sometimes it is not.
Atmosphere: 3
Food: 3
Service: 3
Refused to provide a cup of water with order. They have cups, they have water, they will not put them together for you. Instead they're only willing to sell you $3 bottles of water.
Atmosphere: 1
Food: 2
Service: 1
Mercedes and the other staff on Saturday 6pm shift made the best sweet almond pretzel my girlfriend and I ever ate. They were very kind as well!
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original, Cheese Dip
Always delicious pretzels and great customer service. Been so for years!!
This has always been my family's favorite place to stop for a snack, but after today I don't want to ever come back. I'm autistic, so sometimes I'm a little bit slower in picking out the food I want. I waited in line and when I got to the front I didn't immediately rattle off the order so another lady came up to the counter and called up the next person who was ready to order. I was standing at the register and had to move aside for the lady behind me to get rung up. When I looked confused, the employee asked if I was ready to order now. Then it was so chaotic and loud that the other girl who was actually helping me (3rd employee at the counter) couldn't even hear what my order was. Extremely rude, complete lack of customer service skills.
My husband asked for a dragon fruit mango lemonade and I asked them to return the frosty for a lemonade and they said no. Learn to speak english or learn to be nice when someone says they wanted something.
Restaurantji Recommends
I need the owner or GM of this location to contact me, this employee is ALWAYS giving me issues
How do I contact owner or GM of this location? This employee has constantly given me issues I’ve been coming to this location before she was even working there
How do I contact owner or GM of this location? This employee has constantly given me issues I’ve been coming to this location before she was even working there
The manager/owner/whoever seems to be in charge at the location is always horrible to deal with. She happily cancels orders that were placed through the app if the promotion is not one she wishes to partake in. If you'd like to order something that isn't available, get ready to ask an impossible question that will of course be met with denial. My favorite experience at this location was the time she poured someone's lemonade back into the machine when they decided they didn't want it. If that's what she'll do in public, good luck eating what's prepared in private.
horrible service if not the worst of all they want to sell you what they want and not what you order and if you tell them that it is not what you ordered they get upset and tell you to take it like that because they already charged you and there is no return. they are despot. both the employees and the general manager. I do not recommend this place unless you want to buy what they sell you, horrible.
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