I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Adriana Romero Sánchez
Very kind staff and a good place to have lunch with friends :)
Atmosphere: 4
Food: 4
Service: 5
Maria Jaramillo
The best service and delicious food :)
Jan Jenswold
Very bright and clean, friendly staff, food was excellent.
Atmosphere: 5
Food: 5
Service: 5
DaShawn G.
Wow being a vegetarian from San Francisco it is great to find a tasty restaurant that meets high expectations of fresh food and at affordable price too plus brownie points for the FREE chocolate covered strawberries…YUmmmm!! I will be back, you gotta try the hot soup “The Chris”
Atmosphere: 5
Food: 5
Service: 5
Annie Klauer
Every single staff member was very nice, energetic, and seemed to work very well together. The staff collaborated to make sure I could safely eat there- I have a ginger allergy. I’m so impressed that I stopped eating to write this review. Thank you for giving me such a good experience
Atmosphere: 5
Food: 5
Service: 5
Ann Peterson
Finally! A healthy food option on the east side of Madison! Fast service, drive through option. An easy touch screen menu that allows for customized food options. Love this place My new regular GO-TO restaurant
EXCELLENT and FRESH food served with a smile (and free chocolate covered strawberries!!!). I had the Korean protein bowl and a mix of the Wisconsin Cauliflower & Mushroom Bisque (life changing). The employees care about their food and are proud about their fresh ingredients. I will be seeking these out from now on!
Atmosphere: 5
Food: 5
Service: 5
Nicholas Maxwell
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
Joy Amagi
Their catering service is excellent!!
Mohamed Swalehe
I’ve been a loyal customer for about a year, enjoying my first visits with my wife. I started going almost daily for combo orders of sandwiches with soup or salad. However, things took a turn. At the drive thru, I received the wrong order; while I got the correct one after pointing it out, there was no apology. Another time, I ordered a sandwich with enchilada soup, which was excessively salty. After a few more disappointing soup experiences, I stopped ordering it altogether. Recently, I ordered a combo with a sandwich and salad, but the salad was poorly prepared—just some leaves, a few tomatoes, and two pieces of chicken. On 11/18/2024, I ordered online but forgot to check out. When I arrived and informed the staff, one employee responded rudely, saying he didn’t know how long it would take, "there was orders before you BUDDY" throwing his hands up and dismissing me. I decided to leave and told him to keep my order. I won’t be returning, as this place clearly doesn't value its customers.
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Very kind staff and a good place to have lunch with friends :)
Atmosphere: 4
Food: 4
Service: 5
The best service and delicious food :)
Very bright and clean, friendly staff, food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Wow being a vegetarian from San Francisco it is great to find a tasty restaurant that meets high expectations of fresh food and at affordable price too plus brownie points for the FREE chocolate covered strawberries…YUmmmm!!
I will be back, you gotta try the hot soup “The Chris”
Atmosphere: 5
Food: 5
Service: 5
Every single staff member was very nice, energetic, and seemed to work very well together. The staff collaborated to make sure I could safely eat there- I have a ginger allergy. I’m so impressed that I stopped eating to write
this review. Thank you for giving me such a good experience
Atmosphere: 5
Food: 5
Service: 5
Finally! A healthy food option on the east side of Madison! Fast service, drive through option. An easy touch screen menu that allows for customized food options.
Love this place
My new regular GO-TO restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Korean Kick
Restaurantji Recommends
Love how consistent the food is!
Atmosphere: 5
Food: 5
Service: 5
EXCELLENT and FRESH food served with a smile (and free chocolate covered strawberries!!!). I had the Korean protein bowl and a mix of the Wisconsin Cauliflower & Mushroom Bisque (life changing). The employees care about their food and are proud about their fresh ingredients. I will be seeking these out from now on!
Atmosphere: 5
Food: 5
Service: 5
look at the picture of the BBQ Brisket sandwich and then order one and see what it looks like 🤣🤣🤣 pathetic portions. I was so ready to devour a giant sandwich, this thing ended up being so tiny. also y'all gave me the wrong lettuce
Their catering service is excellent!!
I’ve been a loyal customer for about a year, enjoying my first visits with my wife. I started going almost daily for combo orders of sandwiches with soup or salad. However, things took a turn. At the drive thru, I received the wrong order; while I got the correct one after pointing it out, there was no apology. Another time, I ordered a sandwich with enchilada soup, which was excessively salty. After a few more disappointing soup experiences, I stopped ordering it altogether. Recently, I ordered a combo with a sandwich and salad, but the salad was poorly prepared—just some leaves, a few tomatoes, and two pieces of chicken. On 11/18/2024, I ordered online but forgot to check out. When I arrived and informed the staff, one employee responded rudely, saying he didn’t know how long it would take, "there was orders before you BUDDY" throwing his hands up and dismissing me. I decided to leave and told him to keep my order. I won’t be returning, as this place clearly doesn't value its customers.
Atmosphere: 1
Food: 1
Service: 1
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