Chipotle Mexican Grill

658 State St, Madison
(608) 250-4613

Recent Reviews

Sort by
Jhanik Posnanski

Absolutely shameful.

They were incredibly rude inside of the restaurant and proceeded to give me the wrong order dispite the top clearly saying the right order.

This is by far the worst experience i’ve ever had at a restaurant.

I wish i could give them -5 stars.

Couldn’t even return a phone call so i could speak my mind.

Shameful.

Atmosphere: 1

Food: 1

Service: 1

Bredell Mitchell

I love chipotle 7/7 days of the week and the service is great

Atmosphere: 5

Food: 5

Service: 5

Suhan Wang

The food was fine, but the service was terrible. The lady at the protein section didn’t put the food as I asked, even though I repeated it twice. I only realized it when I got home, so I had to go back and have it changed. They asked me a bunch of questions and finally told me to throw the old one away and make a new one. She was literally staring at me in a strange way when I received my food. This was also the same lady who once refused to serve my friend just because my friend’s English wasn’t very good.

Atmosphere: 1

Food: 4

Service: 1

Philip McKeefry

Food itself was good, but extremely disappointed in the portion size for the 3rd visit in a row.

Atmosphere: 3

Food: 4

Service: 2

Addisonia

Nothing wrong with this chipotle in particular, I'm just annoyed with chipotles prices lately and overstuffing of rice in burritos. Music is also too loud

Atmosphere: 4

Food: 4

Service: 5

孙嘉雨

Terrible. I would give 0 stars if I could.
Usually not this bad. But this time the rice is 90% raw. Inedible.

Very interestingly, before I came, I told my friend who was walking with me that I was getting some inedible stuff (not even food) at chipotle. Unfortunately i predicted 100% right this time.

Atmosphere: 1

Food: 1

Service: 1

Aaron Goehle

If you like terrible portions and rude staff, then this is the Chipotle for you 🤙

Atmosphere: 3

Food: 3

Service: 2

Chase Hoeveler

Worst chipotle ever. Never have all the ingredients. Takes forever to get food because the line is long and there are never enough people working so you wait 20 minutes just to pay. Horrible.

Atmosphere: 1

Food: 3

Service: 1

John Maurer

Get control of the workers. What a disaster. Employees eating food out of the containers with bare hands that they serve customers with, throwing paper towels balls at the employee securing transactions for payment, taking sticky tags and trying to “wax” the hair off other employees arms while they are serving customers. Not to mention the inappropriate hispanic music blaring so no one can hear the order.
This place is disgusting. What a joke of a public place serving food to the public.
Also get some forks.

Atmosphere: 1

Food: 3

Service: 1

Harrison Moon

The woman who helped our order was extremely disrespectful. We hadn't even finished the order but she closed the lids on the bowls. When I asked for lettuce and cheese, she said they were already wrapped so couldn't be opened, and they were only available as sides. I've never heard of such policy ever. She even slammed the sides onto the lid hard with anger. We ended up not taking the foods. What a truly awful experience.

Service: 1

Alfredo Vela

The service here just completely got my food wrong. I asked for brown rice and even though the employee repeated brown rice still gave me the wrong one. Then I asked for lettuce and the employee asked if I said cheese. I said no and then they proceeded to put cheese on it anyways. I ended up throwing away my food halfway through since it had two toppings I didn’t ask for. Just disappointed with the service.

Atmosphere: 2

Food: 2

Sleep Chaser

the women who checked me out was extremely rude. i came in for the chimichurri , and she looked at me and told me the didnt have it when she was holding 2. the women in front of me AND behind me both recived it. i wasnt rude to her at all and she barley interacted with me. she was just lazy and did not want to portion it out. whats the point of having a new item if not to sell it? i had to go back and then she charged me separately, having me pay twice. just rude for no reason

Atmosphere: 1

Food: 1

Service: 1

sereen alhabsi

I used to come here often because of the convenient location, but the rice is always undercooked - you can even hear it crack! On top of that, the staff are extremely rude. Somehow, it just keeps getting worse!

Atmosphere: 2

Food: 1

Service: 1

Nitya

if I could give this location no stars, i would.
there were bugs in my lettuce and there was beef in the VEGAN sofritas. i am so disappointed because i love chipotle and this is only location close to me. this was completely disgusting.

Atmosphere: 1

Food: 1

Service: 1

Scott

Food was good as usual. I like Chipotle so it met expectations. The tables needed to be wiped, but they were pretty busy.

Atmosphere: 4

Food: 5

Service: 5

Loading...