Chipotle Mexican Grill

I got half a scoop of rice max

Atmosphere: 1

Food: 1

Service: 1

This is the worst chipotle we’ve been to. My bowl was completely leaking with liquid spilled onto all our other plates and ripped the bag open. I had to get another bowl to hold my stuff because there was so much excess liquid. The food didn’t taste like how it usually does at the other chipotles me and my partner have been to. Do not go to this one. They also forgot our queso.

Food: 1

I ordered a bean and rice bowl with avocado and corn. Also a bag of chips with guacamole. The chips were so stale they didn't break, just bent up like a hunk of folded old tortilla. The guacamole was mostly a hunk of spoiled avocado. The bowl was OK, except that half way through I found i was. Sewing a plastic label from a hass avocado. I live an hour away so I wasn't turning around to bring it back. I wasn't given a receipt. However I can prove I was there because I used my card. I did try to contact the specific store but the on line service is automated so when I couldn't mediately produce a receipt it ended the chat. I didn't want to make this public but didn't have a choice. Please fix this problem.

Atmosphere: 1

Food: 1

Service: 3

Food hella spicy

Atmosphere: 5

Food: 4

Service: 5

Excellent as usual. Update: Still excellent food, however the portions seem a bit smaller. And the service was a little off. It seemed like some of the employees didn't really care or want to be there.

Atmosphere: 5

Food: 5

Service: 4

I'm a truck driver. I've been to many Chipotle locations all over our beautiful country. In this I'm at least 5 times in a month for the last 2 years.
This location is in the top 3, the worst of them all.
It's always messy, and air is moldy and stail.
Food tastes badly for Chipotle standards.
I hope it will be somehow improved.

Atmosphere: 1

Food: 3

Service: 3

First time. And last. This place must treat their employees terribly bc they are rude and don’t care at all about being there. Huffing and puffing and messing up orders. No sense of urgency. Gross bathrooms. Trash and flies on the patio. No utensils. No napkins. No greeting. Eye rolling. It’s like everyone that works here is on detention.

Atmosphere: 1

Food: 2

Service: 1

Quality of food was good except for guac was old and not appealing looking. Meat portions are way off at this location. I paid for double meat to get less than what I get for one portion at a standard location.

The woman in front of me had meat in her guac and the team just strugged their shoulders and offered no solution. I get it was rush hour during lunch but it seemed like a fair issue to resolve.

Atmosphere: 2

Food: 2

Service: 2

Don’t waste your time or money, I asked for double chicken and they gave me less than a full portion, when I asked the guy about it, he shrugged and said that was there double. Their fresh guac was old and brown. Not worth it.

Atmosphere: 1

Food: 1

Service: 1

Food was okay.

Atmosphere: 3

Food: 3

Service: 3

I usually like chipotle but this one is disappointing. The servers put the rush on you so you can hardly consider your choices even though there’s no one waiting behind you. The food had good flavor but
was cold.

Atmosphere: 1

Food: 1

Service: 1

Once again items were missed. I guess it's my own fault for not checking the bag, but we were missing 2 sides and utensils. I live 40 minutes away and to say it's inconvenient is an understatement. I am not going to drive back for the items so people have to go without. On top of that the restaurant was filthy and the employees looked like they just crawled out of bed with dirty shirts untucked and the person that handed my bag to me was standing there eating, he also had a scruffy beard with no hair net. I managed a fast food restaurant for many years and if my supervisor walked in and saw the store and employees like that my butt would have been written up or fired. Completely unacceptable! What happened to standards?! You weren't short staffed people were just standing around. Please tell me how you are going to fix this!
P.s. my guacamole is black....if I could post a picture I would, talk about gross.

Atmosphere: 1

Food: 2

Service: 1

I hate this chipotle I will pick any other one in madison. My order is never correct, they don’t have chipotle tobacco, and the employees are always discombobulated. The portions are ridiculously tiny due to many inexperienced servers. My queso was given to me filled less than half way and my kids meal that comes with two tortillas had one. To top it off, the chips were stale.

Atmosphere: 4

Food: 2

Service: 2

It was cash only at this restaurant because of a problem but they handled it greatly

Atmosphere: 5

Food: 5

Service: 3

Super Busy, but very tasty.

Atmosphere: 5

Food: 5

Service: 5