Chipotle Mexican Grill

This location has no problem purposely screwing over online orders since they know you won't see it until you are home. This is the 4th time I've had a similar issue. Today I ordered a Veggie salad, which the whole point of the dish is that it comes with guac as the protein. It didn't include guac (you can see a drop of it on the side, so they even almost put it on then decided nah why bother?), and it included a few mL of vinaigrette. Also included about 12 chips with the side chip order, bag was maybe 5% full.

Do better.

Vegetarian options: They will purposely not include guacamole almost every time, despite it being labeled as clearly being free as part of the Veggie dishes. Do yourself a favor and double check if you are there in person.

Atmosphere: 1

Food: 1

Service: 1

My family and I came on 3/11 around 6:20PM. The man working the front line was very rude. We have 5 orders for the family and the restaurant was not busy at all for him to be rushing us. Even his coworker was embarrassed by his actions. It’s very difficult to order food on another persons behalf when you are being rushed. After my mom got clearly upset, he never apologized for being rude to us. They charged us extra steak for wanting half Chipotle/Honey Chicken and half Steak. We may be taking our business to Qdoba.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Burrito Bowl

My fiance and I ordered the chicken bowls and found avocado skins in our bowls.

Atmosphere: 4

Food: 1

Service: 3

The worst. Horrible customer service and they rush making your food. Don't bother going to this location. They have terrible attitudes and the food is slop. If I could give 0 stars, I would.

Atmosphere: 1

Food: 1

Service: 1

I love a chicken bowl. I come here often. They never acknowledge me but recognize me. . The manager is a big crabby bully. The workers seem intimidated by him. Everyone that works here is stressed and rude!

I’m always nice, I feel for them but this place is horrible. Dirty as well.

I’ve been to the Westside Madison restaurant when I worked on that side of town. Much better. Tastes better. Employee’s were polite. Rice was cooked throughly. East side is horrible!!

Im over it. I will get a new go too.

Service was rushed and unfriendly, food was rather bland. I used the restroom when I first arrived, and someone had vomited all over the sink and trash can. I should have taken that as a sign, and left without getting food. I give them a solid Meh. Do yourself a favor, and go somewhere else.

Atmosphere: 1

Food: 3

Service: 2

Staff apparently can’t read or don’t care. I can’t even count the number of times I’ve gotten the wrong order in my delivery bag- but it’s certainly wrong more often than it’s right. Most frustrating part? You can’t even call this store to ask if your correct food is sitting there; number connects you to the corporate help line.

Atmosphere: 1

Food: 1

Service: 1

The food was absolutely outstanding. The service was quite unfriendly and sloppy. The restaurant has a hole was very dirty.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Burrito Bowl

Bad experience for a $20 lunch which they barely give you any protein and they rush you to get you out of there. Not worth it.

Atmosphere: 2

Food: 2

Service: 2

Could use some bigger portions for bowls Jeez these Ceo are greedy af

$32 for 2 with Mexican coke.

Atmosphere: 5

Food: 5

Service: 5

Ordered through uber eats but the issue is with Chipotle. I ordered queso and paid extra for it, but it was not on my burrito bowl. The burrito that we ordered got white rice put on it instead of brown rice. After finishing half of it, I found a long black hair in my food. I don’t have hair that color.

Atmosphere: 2

Food: 1

Service: 2

Terrible service

They were out of guacamole. The chips were a bit stale.

Food: 4

Tried visiting this place yesterday after shopping near East Towne. The restaurant was closed and the door was locked even though Google Maps said it was open. There was not even a sign on the door stating that the place was closed.

This is us the worst chipotle I have been do. The person who was making my burrito was not happy to see me and has this angry look on her face. I reminded her that I asked for white rice she kept loading brown rice and when I told her not this’, she literally threw the burrito in the bin with so much attitude. All the staff members had such dirty clothes. Even the place was extremely dirty. The cashier was very rude in handing over the order. Overall, the place seemed that everyone is forced to work there and no one wanted to be there!

Atmosphere: 1

Food: 3

Service: 1