Not sure why it is so hard to cook rice properly. Every time I go to this location the rice is old (not hot) and clumps horribly. You are overcooking or using too much water with the white rice. The brown rice is the exact opposite, too hard and undercooked. No chimmichurri sauce even though that's the special right now... Hit or miss what is fresh there. At least the employees are nice and try their best.
Atmosphere: 2
Food: 1
Service: 4
Gwen Pine
I like the vegetarian bowl with queso added with chips.
Atmosphere: 5
Food: 5
Service: 5
Karissa Dunn
Dirty and honestly the kid just threw my food together like I was in a prison food line, terrible service never going back.
Atmosphere: 1
Food: 1
Service: 1
Cindy Mayer
Love love Love this place
Atmosphere: 5
Food: 5
Service: 5
Adam McCain
The past 3 times I have ordered a burrito Bowl through door dash, it has shown up with only 1/2-2/3rds the amount of food as when I have gone in to order, even with double meat. I tried to call them to ask if they are able to at least fill it up so it looks something like the picture. Their phone ai is about as competent as their portion consistency and after describing that I wanted to ask about a future delivery order, it flat out refused my request to allow me to speak to anyone at the store and transferred me to their catering line where I got a recording that it would be a 5min hold time. Just order qdoba or even another chipotle location. This location just isn't worth the disappointment they fill your bowl with. If I really wanted chipotle that badly, Id drive to the monona location.
Atmosphere: 1
Food: 1
Service: 1
Jared Dirkmaat
Online order was 30 minutes late. The “drive through” staff were rude. If you want to get your food quicker, I guess you just have to go inside and stand in line. I doubt it would take 30 minutes to get 2 kids meals that way.
Ryan Lee
Placed an order to try the new chimichurri sauce. Got home and suprise, it wasn't in the bag. My fault for not checking the bag before leaving, I know. Reached out to support and was barely offered an apology on my order. Qdoba has permanently earned my business, very disappointing.
Atmosphere: 3
Food: 3
Service: 1
Matias Lauryssens
The worst. Order was 30 minutes late.
Atmosphere: 1
Food: 3
Service: 1
Noel Miller
Drive through is amazing. Always well timed. Double check your order (just good habit) but 99% of the time it's correct and hot!
Very disappointing experience. We walked in to an empty restaurant with 4 people working. They all saw us and did nothing. We waited a few minutes and just left. It's always been average there and not clean compared to others. If you don't care about greeting or acknowledge us, you don't care about our business.
Atmosphere: 2
Food: 3
Service: 1
Sebastian D
Went in at 9:45 pm, knowing that they close soon so I had my order ready. I walked in and made my way to the line to order, saw there was no chicken available, leftover/dried steak and salsas missing/put away. Not a single employee looked at me or said acknowledged me. I stood there awkwardly for about two minutes as the person on the line began to wash their hands, and felt like I was not welcomed whatsoever.
Slightly surprised when I saw the extended hours (now open till 11 pm)- what’s the point if you’re made to feel like you’re not welcome for trying to order food at 9:45 pm? Skip this restaurant unless you want to be mean mugged.
Atmosphere: 1
Food: 1
Service: 1
Wes Langham
High quality food and service - always an excellent experience. Edit: just had another world class experience. Best chipotle in the country.
Atmosphere: 5
Food: 5
Service: 5
Football World
Very stingy with the protein!
Food: 1
M. Kaiser
Why even stay open until 11 if no one is going to make food? Came in twice a few minutes after 10 and every kind of meat but 1 was gone and no one was bothering to make more. If you're not going to make food after 10 then close at 10.
Not sure why it is so hard to cook rice properly. Every time I go to this location the rice is old (not hot) and clumps horribly. You are overcooking or using too much water with the white rice. The brown rice is the exact opposite, too hard and undercooked. No chimmichurri sauce even though that's the special right now... Hit or miss what is fresh there. At least the employees are nice and try their best.
Atmosphere: 2
Food: 1
Service: 4
I like the vegetarian bowl with queso added with chips.
Atmosphere: 5
Food: 5
Service: 5
Dirty and honestly the kid just threw my food together like I was in a prison food line, terrible service never going back.
Atmosphere: 1
Food: 1
Service: 1
Love love Love this place
Atmosphere: 5
Food: 5
Service: 5
The past 3 times I have ordered a burrito Bowl through door dash, it has shown up with only 1/2-2/3rds the amount of food as when I have gone in to order, even with double meat. I tried to call them to ask if they are able to at least fill it up so it looks something like the picture. Their phone ai is about as competent as their portion consistency and after describing that I wanted to ask about a future delivery order, it flat out refused my request to allow me to speak to anyone at the store and transferred me to their catering line where I got a recording that it would be a 5min hold time. Just order qdoba or even another chipotle location. This location just isn't worth the disappointment they fill your bowl with. If I really wanted chipotle that badly, Id drive to the monona location.
Atmosphere: 1
Food: 1
Service: 1
Online order was 30 minutes late. The “drive through” staff were rude. If you want to get your food quicker, I guess you just have to go inside and stand in line. I doubt it would take 30 minutes to get 2 kids meals that way.
Placed an order to try the new chimichurri sauce. Got home and suprise, it wasn't in the bag. My fault for not checking the bag before leaving, I know. Reached out to support and was barely offered an apology on my order. Qdoba has permanently earned my business, very disappointing.
Atmosphere: 3
Food: 3
Service: 1
The worst. Order was 30 minutes late.
Atmosphere: 1
Food: 3
Service: 1
Drive through is amazing. Always well timed. Double check your order (just good habit) but 99% of the time it's correct and hot!
So good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very disappointing experience. We walked in to an empty restaurant with 4 people working. They all saw us and did nothing. We waited a few minutes and just left.
It's always been average there and not clean compared to others. If you don't care about greeting or acknowledge us, you don't care about our business.
Atmosphere: 2
Food: 3
Service: 1
Went in at 9:45 pm, knowing that they close soon so I had my order ready. I walked in and made my way to the line to order, saw there was no chicken available, leftover/dried steak and salsas missing/put away. Not a single employee looked at me or said acknowledged me. I stood there awkwardly for about two minutes as the person on the line began to wash their hands, and felt like I was not welcomed whatsoever.
Slightly surprised when I saw the extended hours (now open till 11 pm)- what’s the point if you’re made to feel like you’re not welcome for trying to order food at 9:45 pm? Skip this restaurant unless you want to be mean mugged.
Atmosphere: 1
Food: 1
Service: 1
High quality food and service - always an excellent experience.
Edit: just had another world class experience. Best chipotle in the country.
Atmosphere: 5
Food: 5
Service: 5
Very stingy with the protein!
Food: 1
Why even stay open until 11 if no one is going to make food? Came in twice a few minutes after 10 and every kind of meat but 1 was gone and no one was bothering to make more. If you're not going to make food after 10 then close at 10.
Food: 4
Service: 1
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