It has really changed since i was a kid but the little ones still seem to enjoy it and thats what matters.
Atmosphere: 3
Food: 5
Service: 5
Lorna Sarcos
I had a party for my daughter and the plan said $100 for 6 children with only unlimited drinks, no food no staff to serve me perfect, when I went to pay they charged me $396 I didn't understand the reason but don't put on the internet something that is not…
Wade Voiss
My grandkids liked it, but I found it expensive for what you get and how overly crowded it was. Couldn't move without tripping over
Atmosphere: 1
Food: 3
Service: 3
Jenny Thies
I had my daughter’s birthday at Chuck e Cheese and it was so much fun for my girls.
Preston the manager was awesome and so were all of the staff.
It was a lot of fun and we’ll definitely be back.
Zee L
I am writing to express my disappointment regarding the treatment my family and I received on January 19, 2025, during a phone call with the manager on duty at this location.
My family follows a particular diet that includes avoiding food coloring, and as such, I pack lunches for my six children to ensure their dietary needs are met. In the past, we have always been accommodated when bringing our own meals to Chuck e Cheese in Illinois and a variety of other establishments without any question. WE NEVER WERE DENIED! However, during this phone call, the manager blatantly dismissed our dietary needs. When I politely explained our situation, he questioned the legitimacy and authentic of my children’s restrictions and stated, “No, I can’t do that,” adding that this was simply his decision as the store’s manager.
I found this response to be both disrespectful and dismissive of my family’s health needs. It is deeply troubling that your establishment prioritizes profit over the well-being and inclusivity of families, especially when many businesses today strive to accommodate various dietary requirements.
this incident has left us feeling unwelcome and undervalued as customers. I hope that your team will address this matter promptly so that no other families have to experience the same frustration and disrespect.
Service: 1
Sandra lee
Grandson always has fun
Atmosphere: 4
Food: 3
Service: 4
Julia Pennie
Not much to do...took all the fun stuff away
Atmosphere: 2
Service: 2
espiridion martinez
Great place for our granddaughters birthday. Her 1st time and she loved it.
Atmosphere: 5
Food: 4
Service: 4
DickMargie Hutter
I recently attended a birthday party for my grandson. The customer service was sad starting from the first person telling us we could suspend play while eating and then finding out we couldn’t. The hostess was nice but the support staff were rude and didn’t communicate. We were at the table cutting up cake and they walked up and starting pulling off the party stuff. I asked if we needed to leave and she just nodded and looked at her watch. When dining with Chuck E they acting like it was a burden and barely participated. When I suggested she work in her customer service she argued with me. Never going back for a birthday party.
Atmosphere: 4
Food: 4
Service: 1
Krista Brinkmeier
We celebrated our sons bday there on 10/26 and it was absolutely wonderful! The manager on duty deserves a shout out as he was pleasant and happy to help assist. Very clean, fun and affordable. Only issue we had was we didn't know our reservation expired at a certain time and before we knew it, our table was cleaned up, including our drinks and sadly, a couple of cards were thrown out. Aside from that, it was a fun time had by all!
Kid-friendliness: Employees were very kind to my 5 year old!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Party Pack
Vidal Simmons
Is nice for the children to enjoy them self.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Courtney Erickson
They did an amazing job with our group!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Megan Wagner
I was very pleased with our visit to Chuck E. Cheese! The young man who waited on us, Brandon, was patient, professional and great with kids. He always had a smile on his face and was very helpful. We ordered pizza and it was delicious!! Compliments to the chef, Geraldine, who served us. In addition, the place was clean and well kept. I also greatly appreciate the safety measures for entering and leaving the premise to protect our kiddos. We will be returning soon. It is nice to experience good customer service. Compliments to the manager on creating a pleasant environment for all to enjoy.
Atmosphere: 5
Food: 5
Service: 5
Jason Schulte
As a kid it seemed I was here about every 6 months back in the late 80's early 90's. I remember as a kid it was an amazing place. Back then they had a separate dining room from the arcade. Of course I was excited to bring my son to this location and let it be magical for him as well. The pizza is average, and when we were there it tasted off. The person that helped us seemed very overwhelmed with the b-day party group that was ahead of us. Actually didn't spend much time interacting with us before moving on to the next person. The games are fun and has something for all ages.
It has really changed since i was a kid but the little ones still seem to enjoy it and thats what matters.
Atmosphere: 3
Food: 5
Service: 5
I had a party for my daughter and the plan said $100 for 6 children with only unlimited drinks, no food no staff to serve me perfect, when I went to pay they charged me $396 I didn't understand the reason but don't put on the internet something that is not…
My grandkids liked it, but I found it expensive for what you get and how overly crowded it was. Couldn't move without tripping over
Atmosphere: 1
Food: 3
Service: 3
I had my daughter’s birthday at Chuck e Cheese and it was so much fun for my girls. Preston the manager was awesome and so were all of the staff. It was a lot of fun and we’ll definitely be back.
I am writing to express my disappointment regarding the treatment my family and I received on January 19, 2025, during a phone call with the manager on duty at this location.
My family follows a particular diet that includes avoiding food coloring, and as such, I pack lunches for my six children to ensure their dietary needs are met. In the past, we have always been accommodated when bringing our own meals to Chuck e Cheese in Illinois and a variety of other establishments without any question. WE NEVER WERE DENIED! However, during this phone call, the manager blatantly dismissed our dietary needs. When I politely explained our situation, he questioned the legitimacy and authentic of my children’s restrictions and stated, “No, I can’t do that,” adding that this was simply his decision as the store’s manager.
I found this response to be both disrespectful and dismissive of my family’s health needs. It is deeply troubling that your establishment prioritizes profit over the well-being and inclusivity of families, especially when many businesses today strive to accommodate various dietary requirements.
this incident has left us feeling unwelcome and undervalued as customers. I hope that your team will address this matter promptly so that no other families have to experience the same frustration and disrespect.
Service: 1
Grandson always has fun
Atmosphere: 4
Food: 3
Service: 4
Not much to do...took all the fun stuff away
Atmosphere: 2
Service: 2
Great place for our granddaughters birthday. Her 1st time and she loved it.
Atmosphere: 5
Food: 4
Service: 4
I recently attended a birthday party for my grandson. The customer service was sad starting from the first person telling us we could suspend play while eating and then finding out we couldn’t. The hostess was nice but the support staff were rude and didn’t communicate. We were at the table cutting up cake and they walked up and starting pulling off the party stuff. I asked if we needed to leave and she just nodded and looked at her watch. When dining with Chuck E they acting like it was a burden and barely participated. When I suggested she work in her customer service she argued with me. Never going back for a birthday party.
Atmosphere: 4
Food: 4
Service: 1
We celebrated our sons bday there on 10/26 and it was absolutely wonderful! The manager on duty deserves a shout out as he was pleasant and happy to help assist. Very clean, fun and affordable. Only issue we had was we didn't know our reservation expired at a certain time and before we knew it, our table was cleaned up, including our drinks and sadly, a couple of cards were thrown out. Aside from that, it was a fun time had by all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza
Restaurantji Recommends
Kid-friendliness: Employees were very kind to my 5 year old!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Party Pack
Is nice for the children to enjoy them self.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
They did an amazing job with our group!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I was very pleased with our visit to Chuck E. Cheese! The young man who waited on us, Brandon, was patient, professional and great with kids. He always had a smile on his face and was very helpful. We ordered pizza and it was delicious!! Compliments to the chef, Geraldine, who served us. In addition, the place was clean and well kept. I also greatly appreciate the safety measures for entering and leaving the premise to protect our kiddos. We will be returning soon. It is nice to experience good customer service. Compliments to the manager on creating a pleasant environment for all to enjoy.
Atmosphere: 5
Food: 5
Service: 5
As a kid it seemed I was here about every 6 months back in the late 80's early 90's. I remember as a kid it was an amazing place. Back then they had a separate dining room from the arcade. Of course I was excited to bring my son to this location and let it be magical for him as well. The pizza is average, and when we were there it tasted off. The person that helped us seemed very overwhelmed with the b-day party group that was ahead of us. Actually didn't spend much time interacting with us before moving on to the next person. The games are fun and has something for all ages.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza
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