Chuck E. Cheese
438 Grand Canyon Dr, Madison
(608) 829-2000
Recent Reviews
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NOVEMBER 28TH 2025 WAS FUN
IT WAS MY GRANDCHILD'S BIRTHDAY. đ đ
Great customer service 10 out of 10 recommend for all people
I don't remember this place being this amazing but we had a really great time the help staff was lovely and everything was great the pizza even tasted good
I wish i never went!!!!! First and last time ever! I threw a party, nobody showed me were to go, nobody came to help us, it took me 15 minutes to find someone , I order pizza I asked for it right away as people are hungry. It took over an hour!!!! 130pm like no!!! I then 8 times had to look for someone for help! The tickets I had been told 10 diffrent things gor the ticket blaster. A manager helped me cuz i bitched but yet others nothing.
Then some kid was eating food off the plates!!! They are on they phone! This was the worst experience ever! Like horrible! I would never want to ever go again and I wont! The manager has so many excuses but that's not okay!!! No! I am debating to fraudlent charge to my card charge as they did not do anything to the parents relax standard I seen when I purchased the party package. Its horrible. 0 stars!!!
Never recommend and never will go back.
I couldnt even get the tickets cashed out and I couldnt get the 500 tickets lady said I could each kid I had 2 for the costumes. Then on top of that, I aint going back so I have 4 thousand tickets just sitting and 2 bands that I couldkt cash if i wanted to before. There was a line of 30 people for 20 min. Like no. One person. You got people eating in the kitchen. Like this was not okay. I wish I never went
The best workers Octavia the manager is the sweetest worker and made the expirence the best ive ever had
I went here as one of the ways to celebrate my birthday this year:
I was doing this low key so I didnât get one of the packages and therefore Chuck wasnât able to come with it.
I still had a great time dancing with Chuck E. Cheese when he did his show.
I went on a weekday while school was going so there were not many people. I bought a thirty minute pass and my boyfriend and I were able to have fun with the games while waiting for the pizza. We took advantage of being able to pause the play pass while enjoying lunch. Chuck E. Cheese pizza, dancing with Chuck, playing some games. A great afternoon event even if it isnât your birthday.
My kids like to play on Chuck E. Cheese, so every month we visit this place.
Atmosphere: 4
Food: 4
Service: 5
First time for taking my 2 and 1/2-year-old great-grandson he had such fun
Not the same experience anymore. Since the remodel and all of the changes, my kids do not like it. No animatronics and tokens, it just took the nostalgic feeling away. I understand everything is digital but itâs a childrenâs place and this was a way to get away from all of that to just be a kid.
We had a great experience at this Chuck E Cheese! It was clean, well maintained, and the staff was super friendly! Will be visiting this location again!
Restaurantji Recommends
I wouldnât recommend. The food was pricey, after ordering the cashier put the dirty pager thing they use to alert you that your food is done on top of the âcleanâ plates that she gave us for our food, the womanâs bathroom was dirty and smelly, the diet Mountain Dew soda was flat and tasted terrible, the floors were sticky, and they forgot to make part of our food order, the arcade was small, on their website they advertise a salad bar however they did not have one, and the staff were not friendly at all.
Zoe S is the best birthday host ever.
Atmosphere: 4
Food: 3
Service: 5
I come here every night it is currently 7:42pm. At 7:35 I asked for a cookie. The female is going to tell me the kitchen is closed. Theyâre closing drawers and doing nothing at 7:35. My son has autism. He asked for a cookie every time weâre here so when they just refuse to make this cookie, he is gonna have an escalation.
Service: 1
Always fun here, nice staff, clean too
Atmosphere: 5
Food: 5
Service: 5
Kids had lots of fun for the birthday party!
Atmosphere: 5
Food: 4
Service: 4
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