This is a fast food place so me spending energy writing an actual review seems so ridiculous but I personally don't care. I was a regular customer here since I moved over by the location. Recently there was a known plumbing issue that I smelled when going into the location. They were mopping so I didn't think much of it. My food had a similar horrible sewer, fishtank smell and taste to it when I got home and was immediately thrown away. Called the location and they said they knew this was an issue? Haha really? Wow! Went in tonight after a week or two to ask if something could be done about it. Manager just acted like I was there to get something for free, stating I couldn't had had any issues, which was extremely insulting. Canceled my order afterwards. The food isn't good enough at Culver's if we are all being honest anyway. It's bland, unseasoned and expensive. We all know the fries are laughable, the burgers you can do better with at home in 10-15 minutes for less, there's no dressing on anything by default, etc. On top of all this, apparently people all got the additional toilety fish poop water flavor for weeks at this location.
Caitlin Kestell
I love you Culver’s. Loveeee the strawberry fields salad and buffalo chicken tenders!
Mauro Portillo
Nice and clean restaurant
Liam Svanoe
Duncan is the best
tracy grosz
Ordered 3 value baskets for 6:00 curbside pickup had to go inside and ask where our food was after waiting a half an hour we ended up with the cold food & 2 out of 3 value baskets were not what we ordered... throwing our incorrect cold meals away & going to McDonald's for something edible
Winter Vulpes
Hey, I don't know if y'all just aren't cleaning your machine well/aren't giving it a couple rinses before making your custard, have someone struggling with staying accurate to the custard recipe, or if your method is just off, but this Culver's in particular almost always leaves this icky film on your mouth and just tastes a bit off. Just, idk, your night staff should know that being thorough matters, no half or quarter cheeking it. I don't care if you need to give the night team a raise, have to have a supervisor extra for close, or what, but the quality here is leaving a bit too much to be desired so I'm afraid I'll be spending my money at other Culver's locations. Food's usually fine, service is endearing at worst, the atmosphere could absolutely use a touch up, be it brighter/whiter/warmer lighting, a whole mood adjustment, a new vibe for the whole space, or what. Idk, I think ditching the plain atmosphere that I'm sure might be part of the franchise agreement would be nice, maybe something more geared toward the disenfranchised groups in the low income housing nearby could be nice, DEFINITELY a new carpet if bothering to keep it. Even just a few touches of plant life would help, you've got exposures on the east, and north sides I think, so I'd suggest probably snake plants for their lower light needs but I think if there's a south exposure, it could host a few too, succulents are always cute and usually only need water once a week or so, while the average plants would probably do well with twice a week.
Plant nerd alert :p
Chris B
They will start shutting down earlier than needed. Sat in drive thru at 9:30 pm and waited 10 minutes. Once I was able to order the screen said closed. I drove around and went inside ! Amazing that the doors are open . I explained the situation and they were all pointing at someone . Explanation was a glitch . Well no onee else was in drive thru at 9:45 pm. Still closed. No ice cream for concrete mixers. Cleaning everything up way before 10:00 pm. No smiles or anykind of friendly faces . Just what the heck you doing here attitude. I go to verona on a regular and they should get some training on customer service from them . Hopefully this location stays in business with the sour attitudes. Pretty much reflecting the neighborhood attitude . Then the owner sends out we are sorry to everyone's negative reviews like they care all of sudden! What a joke.
Rudy Natera
The food is very tasty and plentiful. The service is excellent. Abs the restaurant is very clean.
Zatayvea
I had just got off work & stopped by Culver’s on my way home to get something to-go. I was putting stuff away in my backpack & Lynette was incredibly nice & told me I could’ve did that on the counter instead of the floor. I was about to leave without a frozen custard, but she reminded me & offered to make me one fresh rather than me getting it out the freezer since she said they’ve been there from the time she made them at 9am. The custard tasted great along with the rest of my food
I think it's great that Culver's was supporting the school tragedy in Madison and that's why we chose to eat here. It was incredibly busy but the staff were patient and kept up with everybody's orders. At Culver's, the food is freshly made so that's always plus and worth the wait especially when it was SUPER busy. Their cheeseburgers are tasty and so is their soup. I'm not keen on the cheese curds or French fries but there are other options to choose from for me.
Tom
This probably my 3rd favorite Culver’s location just Sauk City and Middleton. It’s because it’s not usually crowded nor crazy busy with takeout orders. The employees are very nice and friendly.
Jim Petersen
Culver's, Kopps, and Leon's all have outstanding custard. Check out their daily flavors.
Atmosphere: 4
Food: 5
Service: 5
Ann Braithwaite
This specific location never seems to carry custard anytime after 9 pm! Very frustrating that this has happened multiple times and every time we voice our concerns the managers seem to not care. We live closest to this location but now have to drive to the Sun Prairie location.
Atmosphere: 1
Food: 1
Service: 1
Aislinn Hutchinson
Arrived and 5 people were huddled talking ignoring me. Finally got my food drove all the way home to find that they completely missed one order. Called to get a refund and was told they can’t refund part of an order and we got some of our food so nothing they could do but send a coupon? Are you kidding? A corporation can’t refund when they made that mistake? So I went to a different location, find out you can refund part of an order and they gave me my food for free for the inconvenience that THIS Culver’s caused. Save your money and go somewhere else.
Nice and quiet.
This is a fast food place so me spending energy writing an actual review seems so ridiculous but I personally don't care.
I was a regular customer here since I moved over by the location. Recently there was a known plumbing issue that I smelled when going into the location. They were mopping so I didn't think much of it. My food had a similar horrible sewer, fishtank smell and taste to it when I got home and was immediately thrown away. Called the location and they said they knew this was an issue? Haha really? Wow!
Went in tonight after a week or two to ask if something could be done about it. Manager just acted like I was there to get something for free, stating I couldn't had had any issues, which was extremely insulting.
Canceled my order afterwards. The food isn't good enough at Culver's if we are all being honest anyway. It's bland, unseasoned and expensive. We all know the fries are laughable, the burgers you can do better with at home in 10-15 minutes for less, there's no dressing on anything by default, etc. On top of all this, apparently people all got the additional toilety fish poop water flavor for weeks at this location.
I love you Culver’s. Loveeee the strawberry fields salad and buffalo chicken tenders!
Nice and clean restaurant
Duncan is the best
Ordered 3 value baskets for 6:00 curbside pickup had to go inside and ask where our food was after waiting a half an hour we ended up with the cold food & 2 out of 3 value baskets were not what we ordered... throwing our incorrect cold meals away & going to McDonald's for something edible
Hey, I don't know if y'all just aren't cleaning your machine well/aren't giving it a couple rinses before making your custard, have someone struggling with staying accurate to the custard recipe, or if your method is just off, but this Culver's in particular almost always leaves this icky film on your mouth and just tastes a bit off. Just, idk, your night staff should know that being thorough matters, no half or quarter cheeking it. I don't care if you need to give the night team a raise, have to have a supervisor extra for close, or what, but the quality here is leaving a bit too much to be desired so I'm afraid I'll be spending my money at other Culver's locations. Food's usually fine, service is endearing at worst, the atmosphere could absolutely use a touch up, be it brighter/whiter/warmer lighting, a whole mood adjustment, a new vibe for the whole space, or what. Idk, I think ditching the plain atmosphere that I'm sure might be part of the franchise agreement would be nice, maybe something more geared toward the disenfranchised groups in the low income housing nearby could be nice, DEFINITELY a new carpet if bothering to keep it. Even just a few touches of plant life would help, you've got exposures on the east, and north sides I think, so I'd suggest probably snake plants for their lower light needs but I think if there's a south exposure, it could host a few too, succulents are always cute and usually only need water once a week or so, while the average plants would probably do well with twice a week.
Plant nerd alert :p
They will start shutting down earlier than needed. Sat in drive thru at 9:30 pm and waited 10 minutes. Once I was able to order the screen said closed. I drove around and went inside ! Amazing that the doors are open . I explained the situation and they were all pointing at someone . Explanation was a glitch . Well no onee else was in drive thru at 9:45 pm. Still closed. No ice cream for concrete mixers. Cleaning everything up way before 10:00 pm. No smiles or anykind of friendly faces . Just what the heck you doing here attitude. I go to verona on a regular and they should get some training on customer service from them . Hopefully this location stays in business with the sour attitudes. Pretty much reflecting the neighborhood attitude . Then the owner sends out we are sorry to everyone's negative reviews like they care all of sudden! What a joke.
The food is very tasty and plentiful. The service is excellent. Abs the restaurant is very clean.
I had just got off work & stopped by Culver’s on my way home to get something to-go. I was putting stuff away in my backpack & Lynette was incredibly nice & told me I could’ve did that on the counter instead of the floor. I was about to leave without a frozen custard, but she reminded me & offered to make me one fresh rather than me getting it out the freezer since she said they’ve been there from the time she made them at 9am. The custard tasted great along with the rest of my food
Restaurantji Recommends
I think it's great that Culver's was supporting the school tragedy in Madison and that's why we chose to eat here. It was incredibly busy but the staff were patient and kept up with everybody's orders. At Culver's, the food is freshly made so that's always plus and worth the wait especially when it was SUPER busy. Their cheeseburgers are tasty and so is their soup. I'm not keen on the cheese curds or French fries but there are other options to choose from for me.
This probably my 3rd favorite Culver’s location just Sauk City and Middleton. It’s because it’s not usually crowded nor crazy busy with takeout orders. The employees are very nice and friendly.
Culver's, Kopps, and Leon's all have outstanding custard. Check out their daily flavors.
Atmosphere: 4
Food: 5
Service: 5
This specific location never seems to carry custard anytime after 9 pm! Very frustrating that this has happened multiple times and every time we voice our concerns the managers seem to not care. We live closest to this location but now have to drive to the Sun Prairie location.
Atmosphere: 1
Food: 1
Service: 1
Arrived and 5 people were huddled talking ignoring me. Finally got my food drove all the way home to find that they completely missed one order. Called to get a refund and was told they can’t refund part of an order and we got some of our food so nothing they could do but send a coupon? Are you kidding? A corporation can’t refund when they made that mistake? So I went to a different location, find out you can refund part of an order and they gave me my food for free for the inconvenience that THIS Culver’s caused. Save your money and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Loading...