Dunkin'
1502 W Broadway, Madison
(608) 350-9779
Recent Reviews
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Went here to pick up my mobile order and they completely forgot to make it. I was on my way to work, so I didn’t have time for them to re-make my order.
Most of the workers seemed absolutely clueless at times. I can say that the managers seemed very attentive and helpful. I’ve always loved the coffee and food at Dunkin. Just disappointed
Good but sometimes they get my order wrong
This is the best Dunkin I have visited! Shoutout to the manager and the very friendly employees at this Dunkin. Every time I visit they make sure it feels like a personal experience. Definitely coming to this Dunkin more often :)!
Fast paced, great customer service, delicious coffee and donuts! I love the Dunkin tumblers to so many beautiful colors!
Whenever I order a chai latte they always just give me a regular latte instead :(
Waited well over 30minutes for an order. If you got plans. Think twice before coming to this location. Otherwise the food/coffee was amazing as always.
This place is everything that is wrong with America. Underpaid employees forced to smile in an atmosphere of corporate BS.
Horrid customer service. Inaccurate orders. Lots of training opportunities here.
I will only get the classic donuts for coffee dipping.
Amazing, food is great
Restaurantji Recommends
This was absolutely the work customer service I have ever received.
I was greeted with a very annoyed “what can I get you” along with the rest of the service being very unprofessional and rude. I truly wish I could have got it on record. Kindness goes both ways, and I get we all have bad days, but I found this very unprofessional.
I asked for a name of the lady who spoke to me over the drive through, but nobody could provide me with one as there were “4” people working, and of course no name tags on either. I have never experienced this low of customer service. I suppose this kind of job is not for everyone right :)
The WORST EXPERIENCE EVER STAFF WAS RUDE AND FORGOT MY HASH BROWN AND SHE SAID IT IN THE BOTTOM OF THE BAG WHICH IS WAS NOT SO SHE LOOKED IN BAG AND IT WAS NOT THERE SO THE THE GUY THREW THE BAG OF HASH BROWNS IN BAG I WOULD LIKE THE OWNER TO CALL ME ABOUT THIS
I go to this location almost every single day. I get the same drink, but it tastes different almost every single day. The employees are incompetent! if you order something and they get it wrong, they will just dump what they already made you into a different cup. And when you finally freak out because you spend hundreds of dollars a year for shit drinks and service, they do nothing. Let’s not forget to mention the part where if you are in a time crunch and there’s a long line outside so you think hey I will go inside. They should serve me a bit faster that way… you’re wrong. They will serve every single person in the drive-through before, even looking at somebody in their lobby. Sometimes I order through the drive-through and for some reason they make me drive my car all the way around the building to park and wait for my drinks when there’s literally nobody behind me… why that is I don’t know. Seems pointless. No matter what, dunkin is horrible. This was the best location I knew of, but will not be going anymore after my service today. What a joke.
I usually go to this Dunkin on the regular for coffee and food. This morning that was a grave mistake. I have already been in the drive through for 25 minutes and I was the third car in line. The wait was astronomicaly high which made what should have been a 10 minute stop into a 35 minute long wait for coffee while being trapped in the line with no way out.
Signed to get Two weeks of free coffee , but the app's a little slow so I couldn't get It today, but all in all the donuts were delightful.Except there was no chocolate cream,
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