Dunkin'
1401 Emil St, Madison
(608) 609-0610
Recent Reviews
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Had an 2 year review on here an decided I give them another try an they still can't get things right. It's a 5-20 minute wait every time now! Plus food came out cold!!!!
Light ice and they can't even fill it up like why. Any other location wouldn't do that!
Atmosphere: 2
Food: 2
Service: 1
Stopped by today on the way to work, excellent service. They got me my drink quickly but not rushed. I can tell that the manager(s) running the place know what they’re doing. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
The staff is new but incredibly nice. I keep seeing hateful comments about how slow the staff is but be patient we have all trained on the job before.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Got to interact with the manager. So helpful and super nice!! My order was perfect and delicious!! Will definitely be coming back!!
Atmosphere: 5
Food: 5
Service: 5
Poor quality
If I could give zero stars I would! The service was horrible, it seemed like none of the employees knew what they were doing! After sitting in the drive through for 15 minutes for them to try to figure out what I wanted they still got the order wrong. It was only three coffees. Two of the coffees were exactly the same and when we got them, they looked totally different and tasted horrible! I Tried to go in and get a refund and it took them another 20 minutes to figure out how to give me a refund! This was the most horrible experience I’ve ever had at a Dunkin’ Donuts! They need to do better!
Atmosphere: 1
Food: 1
Service: 1
Great new Lemonade drink also made with green tea, super good!
Atmosphere: 5
Food: 5
Service: 5
He packed my mom's order with cheese all around the small container. They didn't know you get a free donut with a drink purchase on Wednesdays. And it's to much cheese in the brisket scramble and it comes in a really small container.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Jelly Donuts
Drive thru in the mornings take about a half hour plus and they often stop serving food when it’s busy.
Service: 2
Restaurantji Recommends
This place is the best
Atmosphere: 5
Food: 5
Service: 5
I love this place!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Polite service (Lucy) (Maurice)
Atmosphere: 5
Food: 5
Service: 5
This is the worst absolutely worst Dunkin Donuts I have EVER GONE TO! The attitudes of workers suck! Especially the workers today 10/20/24. Tons of hidden up charges that they don’t even tell you about. Took a nine dollar menu price up to 18.00 u have got to be kidding me .
Atmosphere: 1
Food: 1
Service: 1
Very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
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