I came in after work, no one was in the store to greet me or take my order. After about 5 minutes, I see the woman eating food in the back. When she finally came to take my order she seemed upset and bothered. My sub firehouse steak and cheese sub was cold and disgusting. The only thing going for this restaurant is the clean dining room, which was empty because these ladies are ignoring guests coming into the lobby :)
Atmosphere: 4
Food: 1
Service: 1
Cyberaptor Gaming
Food had a hair in it and they weren’t very good with allergy contact tracing
Atmosphere: 3
Food: 1
Service: 2
HiDee Os
I just started coming here for the Thanksgiving sub, and they do it right. The staff are efficient and helpful too!
Atmosphere: 5
Food: 5
Service: 5
bird dog
Firehouse subs are fire great food
Atmosphere: 5
Food: 5
Service: 5
Kelsey Olson
Food and staff are excellent!
Atmosphere: 5
Food: 5
Service: 5
Carlos Donaire
Sandwiches were amazing and excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Luis Alberto Ruiz
Very friendly people.
Atmosphere: 5
Food: 5
Service: 5
Matt Jahnke-Home
I visited on 9/3/2025 at about 5:45pm at the shop on Fish Hatchery Rd. near the Beltline Highway in Madison WI
I have an allergy to chicken and turkey. I know it's a rare allergy and I have some patience with people who don't get it. I would still go to this restaurant because they have good sandwiches. I want to say that at the get-go. They do have very good sandwiches. However, I went there today and I asked the guy at the order station if there's any chicken or turkey in the salami or pepperoni. I had to ask about nine different ways and he couldn't answer my question. He just said they come in a big sleeve of meat and we have no idea what's in them. I don't believe that. I think they come in boxes and then the sleeves are in the boxes and on the boxes are labels. Any kind of decent customer service would involve the guy saying I'm not sure but let me check and then running back to the cooler and check in the label on the box. That's not that big of a deal. I'm not asking for the moon, just what ingredients are in the salami. I ended up having to order something I didn't want because I was hungry and I did not have the patience to continue this conversation that was going nowhere.This restaurant has good recipes and good food, but the customer service is quite lackluster.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Masch
Ladies working were great!! Food was even better. Thank you for the great service and food!!!
Atmosphere: 5
Food: 5
Service: 5
SalmonellaStevens
Very friendly staff and very good sandwiches id definitely recommend getting ot fresh and eatting at the store though.
I've been here one other time and it was ok the employee new English bit it was hard to understand him but today they cashier did even get my order right this time and couldn't really understand English ether not sure if I'll be back
Atmosphere: 3
Food: 1
Service: 1
Mary Earll
Enjoyed our sandwiches and happy with the friendly and prompt service.
Atmosphere: 4
Food: 5
Service: 5
Jen-Chun Fang
Love the sub here! However, I don't know what's wrong with the staff she basically doesn't want to care about any customers
Atmosphere: 5
Food: 4
Service: 3
Ella Rider
It seems like they forgot to warm my soup up at all, so I didn't feel safe eating half my meal. I also am assuming there's something wrong with the online order system, since I chose chicken dumpling (confirmed on the online receipt) but the physical receipt listed potato soup, which is what the cold soup was. Even the oyster crackers were stale.
Joanne Vassallo
The quality and quantity for the price, excellent made sandwiche
I came in after work, no one was in the store to greet me or take my order. After about 5 minutes, I see the woman eating food in the back. When she finally came to take my order she seemed upset and bothered. My sub firehouse steak and cheese sub was cold and disgusting. The only thing going for this restaurant is the clean dining room, which was empty because these ladies are ignoring guests coming into the lobby :)
Atmosphere: 4
Food: 1
Service: 1
Food had a hair in it and they weren’t very good with allergy contact tracing
Atmosphere: 3
Food: 1
Service: 2
I just started coming here for the Thanksgiving sub, and they do it right. The staff are efficient and helpful too!
Atmosphere: 5
Food: 5
Service: 5
Firehouse subs are fire great food
Atmosphere: 5
Food: 5
Service: 5
Food and staff are excellent!
Atmosphere: 5
Food: 5
Service: 5
Sandwiches were amazing and excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Very friendly people.
Atmosphere: 5
Food: 5
Service: 5
I visited on 9/3/2025 at about 5:45pm at the shop on Fish Hatchery Rd. near the Beltline Highway in Madison WI
I have an allergy to chicken and turkey. I know it's a rare allergy and I have some patience with people who don't get it. I would still go to this restaurant because they have good sandwiches. I want to say that at the get-go. They do have very good sandwiches. However, I went there today and I asked the guy at the order station if there's any chicken or turkey in the salami or pepperoni. I had to ask about nine different ways and he couldn't answer my question. He just said they come in a big sleeve of meat and we have no idea what's in them. I don't believe that. I think they come in boxes and then the sleeves are in the boxes and on the boxes are labels. Any kind of decent customer service would involve the guy saying I'm not sure but let me check and then running back to the cooler and check in the label on the box. That's not that big of a deal. I'm not asking for the moon, just what ingredients are in the salami. I ended up having to order something I didn't want because I was hungry and I did not have the patience to continue this conversation that was going nowhere.This restaurant has good recipes and good food, but the customer service is quite lackluster.
Atmosphere: 1
Food: 1
Service: 1
Ladies working were great!! Food was even better. Thank you for the great service and food!!!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff and very good sandwiches id definitely recommend getting ot fresh and eatting at the store though.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've been here one other time and it was ok the employee new English bit it was hard to understand him but today they cashier did even get my order right this time and couldn't really understand English ether not sure if I'll be back
Atmosphere: 3
Food: 1
Service: 1
Enjoyed our sandwiches and happy with the friendly and prompt service.
Atmosphere: 4
Food: 5
Service: 5
Love the sub here! However, I don't know what's wrong with the staff she basically doesn't want to care about any customers
Atmosphere: 5
Food: 4
Service: 3
It seems like they forgot to warm my soup up at all, so I didn't feel safe eating half my meal. I also am assuming there's something wrong with the online order system, since I chose chicken dumpling (confirmed on the online receipt) but the physical receipt listed potato soup, which is what the cold soup was. Even the oyster crackers were stale.
The quality and quantity for the price, excellent made sandwiche
Atmosphere: 5
Food: 5
Service: 5
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