FreshFin Madison Hilldale

I had a really disappointing experience with one of the employees here. Their attitude was completely unprofessional and honestly very disrespectful. The way they spoke to people, including myself, was rude, dismissive, and lacked any basic customer service. It felt like they didn’t want to help and made us feel like a burden just for asking simple questions.

This kind of behavior is not okay, especially in a place that depends on customer satisfaction. I hope management takes this seriously and focuses more on properly training their staff not just on job duties but also on how to treat people with kindness and respect. Everyone deserves to be treated with basic decency. I won’t be coming back unless I see a real change.

Service: 1

First visit - wanted a non-fast food meal that didn’t take 1 hour+. We visited midafternoon and it wasn’t busy. We got a salad and bowl. Both were excellent. Very fresh and tasty ingredients, lightly dressed, and extremely flavorful. They do offer chicken options if you don’t care for fish. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Poke, Mango, Salads

Awesome food even better service. Definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

The staff is amazing and the food even better. Seriously would recommend this place to anyone looking for a fresh pòke bowl.

Atmosphere: 5

Food: 5

Service: 5

Excellent Salmon!

Atmosphere: 5

Food: 5

Service: 5

The quality of fish was decent! On the pricier side though. We had the tuna and tofu for protein. I recommend their poke sauce - it’s probably the best all around sauce they have. Note: one of the interesting things they do is mix it for you. Oh, the also give A LOT of rice. Overall, we’d come back for more!

Atmosphere: 4

Food: 4

Service: 4

Can we rate this a zero?

I've worked at Hilldale and l ate here alot and LOVED it. A year later? What happened?

The restaurant tables were ALL dirty with sauce crumbs and food including CHAIRS!

Food let's talk about how it was prepared and served.

We were served in plastic bowls that were COATED in what the staff member called sauce after washes. That is a hygiene issue and disgusting how you looked at all the bowls to say they all look like this. And I wiped the bowl to show her it was coming off. It wasn't wet sauce. Its CAKED.

THAT this employeee was confused why it matters that the bowl was dirty. Only offering to TRANSFER THE FOOD TO ANOTHER BOWL. THE FOOD IS CONTAMINATED!

The other employee with a bonnet on was annoyed as I hear her mumbling to either take the food OR LEAVE IT.

And a third who looked at the bowl and offered to remake it FOR ANOTHER but by employee 2 with the bonnet who wants to serve us a bowl full of bacteria.

So I sit up front to lowkey keep an eye out because it seemed that employee 2 might be a dirty person. Turns out it's TRUE.

The entire time she's making the food she's giving DIRTY looks. mumbling to herself about it. And the good comes out twice as fast as it first did. Now im confused. Did you remake the food? Probably not. If you did, you skipped out on COOKING ANYTHING. The rice, veggies, carrots, chicken and tofu were ICE COLD. There were OTHER INGREDIENTS in our bowl too. And in one spoonful it tasted like it was tasted in sauce after defrosting and god knows what use nasty employee 2 with the pink bonnet may have done.

We tossed it. I've worked at Hillsdale in the past. I've eaten here in the past. And I LOVED IT. So why did these nasty employees find it acceptable to be serving undercooked food in BACTERIA SMEARED BOWLS!?!?@

Atmosphere: 1

Food: 1

Service: 1

Food is a little bit pricy but tastes fine. But twice in a row I am not getting my orders on time. First time I ordered a pick up on my phone and it shows 15 mins. It takes about 15 minutes to drive from my place to there so yeah I thought it would be nice to place the order before I leave and I can get it right away once I arrive. But I got there and they said my order is not ready. So I waited for another 10 minutes or so and finally got my order. This is fine I understand (even though it was 7pm ish and not people are there) sometimes it takes longer. But today I placed my order at 5:20pm ish. I got there almost 5:40 and they said they are waiting for a sauce and it takes about 10 minutes. So I decided to grab a drink next door and waited until 5:50 pm to get back but I am still not getting my order. I kept on waiting and waiting and finally got my order at 6:20 pm, waited for an hour after placing the order. Sure, I understand things happen, but waiting that long for a bowl is just not worth it. For reference the wait time at another FreshFin is about 10 minutes, sweetgreen for about 15 minutes (mobile order), and poke it up/poke plus are almost instant. I don't remember when it is the last time I have to wait this long. Maybe you should get the sauce ready or at least let me know about that I need to wait this long so I don't have to sit there and watch so many people getting food before me. Part of the reason I ordered this because in your app it says the wait time is 15 minutes. I hope we don't have to wait this long to get our food in future.

Atmosphere: 2

Food: 3

Service: 1

We live nearby and my girlfriend is a pescatarian limiting what we can eat together. They're also are not very many sashimi restaurants nearby and this is a great alternative. I much prefer to dine in because the portions are bigger. The take-out portions seem much smaller but that's a good alternative for my girlfriend who is trying to reduce calories while I am trying to increase them.

Originally this was a negative review but I talked to a manager and they said they would address the issue. For the time being I'm going to give them a good review with the understanding that their crew will work on improving their accuracy.

Atmosphere: 4

Food: 5

Service: 4

Great fresh food. Wonderful customer service. Wish they had tables outside with umbrellas.

Atmosphere: 4

Food: 5

Service: 5

Everything thing is great except one thing and it’s that they always make my order wrong when I order on the app and I’m starting to thing that it’s on purpose which is sad I would like for people to be more careful reading the orders on the tickets when actually making the bowls and making sure all extra ingridients that I paid for are added :) pls and thank you !

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Poke, Rainbow Bowl, Mango, Truffle Crab Salad \u0026 Wonton Chips

Food was excellent, service was fast

Atmosphere: 5

Food: 5

Service: 5

Fresh & Flaverfull

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rainbow Bowl

Tried this place yesterday for the first time! I was blown away by how good the Teriyaki bowl was! Will definitely be back!!

Atmosphere: 5

Food: 5

Service: 5

Awesome bowls!

Atmosphere: 5

Food: 5

Service: 5