Two hours later they canceled my order, never delivered, and kept me on hold for 12 minutes before I hung up. I’m now disputing the $58 charge. This is a complete scam.
Chris Flanagan
The service here left much to be desired. The check in process is worthless because apparently no one is paying attention to it. It would have been much more beneficial to just tell customers to come inside and grab your food, as opposed to checking in and waiting for someone to bring your food to you. I guess it's my own fault for waiting 15 minutes, only to just go in and pick it up myself. My food was cold not only because of waiting, but also because the ETA they gave for order completion was 8 minutes later than actual completion... I guess I see now why there were only a few cars in the parking lot for lunch.
Atmosphere: 1
Food: 3
Service: 1
DEE SALINAS
Food was ok, the service needs improvement
Atmosphere: 3
Food: 3
Service: 2
Maxen
Employees needs to educated how to talk with
Atmosphere: 1
Food: 1
Service: 1
Demetrio Salinas
Food was ok, the service needs
Atmosphere: 3
Food: 3
Service: 2
Dan Peach
After a DoorDash driver stole my initial order, I ordered again through the It's Just Wings website. They redirected my order to the same city name in a completely different state. Not only did I not get my food twice, but I was unable to contact anyone for customer support as they have no means to do so.I highly advise against ordering anything through this company. Chili's will only tell you to contact their customer support, which they apparently don't even have.This was quite possibly the worst online ordering experience I have ever had.
EpicKILLER 345
It wasn't there
Emma Fuller
Ordered through doordash, absolutely the worst wings i’ve ever had. Fries were also gross. The only good thing was the soda. Definitely DO NOT RECOMMEND.
Rich Verano
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
Todd Thomm
Missing items. I ordered for curbside pickup. Sat there for 20 minutes no one came out. I went inside and no one to b found. And they wanted me to tip. A tip for not doing your job.
Wife ordered DoorDash here by mistake, but order showed up in under 20min. However, curly fries were tepid and a bit soggy from the oil (probably perfect warm and crispy, who knows?). Wings were very overcooked, but at room temp when I got them. Location is just 2 miles away. I suspect this was stuff laying around and used for our order. Last straw was the black hair under a curly fry (I'm gray). This place is permanently off my list.
Richard Verano
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
Amber Bareham
I normally love their wings. I made a door dash order for 22 (11 apple and 11 Honey Chipotle). What I got was not 22 wings. More like 12 if that and a small amount of fries. What happened guys??
Mary Sweet
Y'all. This is one of my three go-to chicken places in Madison. It's Just Wings, Tender Shack, and Canes. Each is a different vibe and each has stellar chicken. I absolutely LOVE how straightforward the It's Just Wings menu is - you get plenty of chicken, plenty of fries, and plenty of sauce options. All of the food is amazing. It's hard not to eat here every night!Highly, highly, highly recommend. 10/10.
Two hours later they canceled my order, never delivered, and kept me on hold for 12 minutes before I hung up. I’m now disputing the $58 charge. This is a complete scam.
The service here left much to be desired. The check in process is worthless because apparently no one is paying attention to it. It would have been much more beneficial to just tell customers to come inside and grab your food, as opposed to checking in and waiting for someone to bring your food to you. I guess it's my own fault for waiting 15 minutes, only to just go in and pick it up myself. My food was cold not only because of waiting, but also because the ETA they gave for order completion was 8 minutes later than actual completion... I guess I see now why there were only a few cars in the parking lot for lunch.
Atmosphere: 1
Food: 3
Service: 1
Food was ok, the service needs improvement
Atmosphere: 3
Food: 3
Service: 2
Employees needs to educated how to talk with
Atmosphere: 1
Food: 1
Service: 1
Food was ok, the service needs
Atmosphere: 3
Food: 3
Service: 2
After a DoorDash driver stole my initial order, I ordered again through the It's Just Wings website. They redirected my order to the same city name in a completely different state. Not only did I not get my food twice, but I was unable to contact anyone for customer support as they have no means to do so.I highly advise against ordering anything through this company. Chili's will only tell you to contact their customer support, which they apparently don't even have.This was quite possibly the worst online ordering experience I have ever had.
It wasn't there
Ordered through doordash, absolutely the worst wings i’ve ever had. Fries were also gross. The only good thing was the soda. Definitely DO NOT RECOMMEND.
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
Missing items. I ordered for curbside pickup. Sat there for 20 minutes no one came out. I went inside and no one to b found. And they wanted me to tip. A tip for not doing your job.
Restaurantji Recommends
Wife ordered DoorDash here by mistake, but order showed up in under 20min. However, curly fries were tepid and a bit soggy from the oil (probably perfect warm and crispy, who knows?). Wings were very overcooked, but at room temp when I got them. Location is just 2 miles away. I suspect this was stuff laying around and used for our order. Last straw was the black hair under a curly fry (I'm gray). This place is permanently off my list.
They got my delivery order wrong and nobody is picking up the phone. I’m not eating this. Learn from my mistake — Order your wings somewhere else.
I normally love their wings. I made a door dash order for 22 (11 apple and 11 Honey Chipotle). What I got was not 22 wings. More like 12 if that and a small amount of fries. What happened guys??
Y'all. This is one of my three go-to chicken places in Madison. It's Just Wings, Tender Shack, and Canes. Each is a different vibe and each has stellar chicken. I absolutely LOVE how straightforward the It's Just Wings menu is - you get plenty of chicken, plenty of fries, and plenty of sauce options. All of the food is amazing. It's hard not to eat here every night!Highly, highly, highly recommend. 10/10.
Always crispy and fresh wings at great prices.
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