Was eating my sandwich when I noticed the bottom was moldy, which means someone made it with the mold and saw it. Not cool. Never again. Used to like this place but this definitely crossed the line.
Sotero Rodriguez
I guess im out of the delivery area. It's literally 2 miles away.
Service: 1
Shakita Harrison
I ordered a 30 piece party box for a football team, which should have been 15 Turkey tom and 15 Vito. I placed my order over the phone, picked up with no issue. I get to the game and realize the subs did not have the items on the sandwiches that were listed in the description. I called the store, the person on the phone informed me they were the manager, I explained the situation and he offered for me to come pick up what was missing on the sandwiches(what a joke). Further into the conversation I asked to speak to his supervisor, which he stated wouldn’t be in until Monday. I asked for his name and the supervisor’s name and he refused, stating he didn’t feel comfortable giving out names. He proceeds to tell me he couldn’t give me a refund, which I never expected but to right out tell me there’s nothing you can do when you messed up my order is insane. I have never had a probably with my orders being corrected or price adjustments until today at this location. I place catering orders often for my children’s sports events. I will definitely be following up with the store manager and or corporate. Customer service is trash
Food: 1
Service: 1
Adam W
I’m not sure if this is an issue with Jimmy John’s overall, but the quality has noticeably declined. We used to love eating here, but lately, almost every visit has been disappointing. Most all the locations we stop at get the order wrong, take too long, or skimp on ingredients—even when requesting extra.
At this particular location, we ordered three subs. Two were made incorrectly, and all three had very little lettuce or other toppings. It feels like customer care and attention to detail are no longer a priority. With so many other sub shops available, I’d recommend looking elsewhere.
Atmosphere: 3
Food: 1
Service: 4
Betsi J Lueptow (Bets)
Great food and staff. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Joyce
Don’t order delivery. They use a third party and the third party never delivers right. I waited over an hour to get my food, then had to call for them to tell me that they failed at the delivery.
Bridget Kenon
They’re using Uber to deliver the food. This was 7 minutes away from us but with a 3rd party delivery it took 45 minutes. They should let you know when you choose delivery this is what they’re going to do.
Service: 1
Christen Pegg
I can't really give a fair rating on atmosphere since both my orders were online. However service i gave 3 because last time I ordered the jimmy johns delivery person was very kind and apologized for being late but the 2nd time I ordered my food was over 20 min late both toasted subs were cold. The delivery person im assuming was 3rd patty, didn't even follow deli very instructions.i live in a complex and there are punk kids who take door dash and other deliveries off the front. Also since my food was so late they were soggy and very unappetizing. If they aren't freaky fast anymore then the delivery fee should at least be waived and tip refunded. Very disappointing will not be using their delivery services again.
Atmosphere: 3
Food: 1
Service: 3
Edward Chenard
Interesting customers here. Good food though
Atmosphere: 4
Food: 5
Service: 4
Mackenzie Kuntz
The women employee made us feel VERY unwelcomed. She was very rude!
Was eating my sandwich when I noticed the bottom was moldy, which means someone made it with the mold and saw it. Not cool. Never again. Used to like this place but this definitely crossed the line.
I guess im out of the delivery area. It's literally 2 miles away.
Service: 1
I ordered a 30 piece party box for a football team, which should have been 15 Turkey tom and 15 Vito. I placed my order over the phone, picked up with no issue. I get to the game and realize the subs did not have the items on the sandwiches that were listed in the description. I called the store, the person on the phone informed me they were the manager, I explained the situation and he offered for me to come pick up what was missing on the sandwiches(what a joke). Further into the conversation I asked to speak to his supervisor, which he stated wouldn’t be in until Monday. I asked for his name and the supervisor’s name and he refused, stating he didn’t feel comfortable giving out names. He proceeds to tell me he couldn’t give me a refund, which I never expected but to right out tell me there’s nothing you can do when you messed up my order is insane. I have never had a probably with my orders being corrected or price adjustments until today at this location. I place catering orders often for my children’s sports events. I will definitely be following up with the store manager and or corporate. Customer service is trash
Food: 1
Service: 1
I’m not sure if this is an issue with Jimmy John’s overall, but the quality has noticeably declined. We used to love eating here, but lately, almost every visit has been disappointing. Most all the locations we stop at get the order wrong, take too long, or skimp on ingredients—even when requesting extra.
At this particular location, we ordered three subs. Two were made incorrectly, and all three had very little lettuce or other toppings. It feels like customer care and attention to detail are no longer a priority. With so many other sub shops available, I’d recommend looking elsewhere.
Atmosphere: 3
Food: 1
Service: 4
Great food and staff. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Don’t order delivery. They use a third party and the third party never delivers right. I waited over an hour to get my food, then had to call for them to tell me that they failed at the delivery.
They’re using Uber to deliver the food. This was 7 minutes away from us but with a 3rd party delivery it took 45 minutes. They should let you know when you choose delivery this is what they’re going to do.
Service: 1
I can't really give a fair rating on atmosphere since both my orders were online. However service i gave 3 because last time I ordered the jimmy johns delivery person was very kind and apologized for being late but the 2nd time I ordered my food was over 20 min late both toasted subs were cold. The delivery person im assuming was 3rd patty, didn't even follow deli very instructions.i live in a complex and there are punk kids who take door dash and other deliveries off the front. Also since my food was so late they were soggy and very unappetizing. If they aren't freaky fast anymore then the delivery fee should at least be waived and tip refunded. Very disappointing will not be using their delivery services again.
Atmosphere: 3
Food: 1
Service: 3
Interesting customers here. Good food though
Atmosphere: 4
Food: 5
Service: 4
The women employee made us feel VERY unwelcomed. She was very rude!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Giant Toasted Chicken Bacon Ranch
Restaurantji Recommends
A+++ great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Sub
Their service and their food was perfect!!!!
Atmosphere: 5
Food: 5
Service: 5
Had a delicious sub tonight. Caeleb did an excellent job and was very friendly. We will be back. I can't wait to try different sandwiches.
Parking: Parked right in front!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big John, Spicy East Coast Italian
I was very disappointed in the lack of baby changing tables in both the men's and women's restrooms.
Atmosphere: 1
Food: 4
Service: 4
They don't use gloves, even after they cough and sneeze, my last visit I was verbally insulted and the manager just laughed
Atmosphere: 1
Food: 1
Service: 1
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