Went through the drive thru. Order the mcdouble meal. It's supposed to come with small fries and drink. I get to the window and he says $6.65 when the meal is $6. I said that much tax, he said he upgraded my drink to a medium. Well I didn't ask for that. He says well you should read the screen. I said seriously it's supposed to. Ome with a small. He was a complete jerk and said he didn't want any attitude. Well I don't want whatever you decide to give me either. I get my food and drink go park to eat. I asked for sweet and sour, they put honey mustard in the bag. WOW. I'm done going to that McDonald's. Get better people to work the window because he does what he wants and then gets mad at the customer for saying something.
Food: 2
Service: 1
Alejandro Guevara
The worst drive thru service... They dont know how to give customer service...
A “A”
The toilet was locked. It is impossible to get into the toilet even if you need to wash your hands. The staff is rude.
Atmosphere: 1
Food: 1
Service: 1
johnny cui
Pretty good for a McDonald’s. Very clean. Service took a while but it wasn’t too long of a wait
Atmosphere: 5
Food: 5
Service: 4
Rudy
I got kicked out for taking a poop for 5 min because I got sick off there food they made for breakfast today and they said you got a 1 minute limit for bathroom .....and then they also told me I got 30 minutes to eat but I had to wait almost 10 minutes for the bathroom cause it had a line of people who needed to use it Also when my backpack was stolen 3 months ago they said they weren't gonna help the police when I made a report .....this place absolutely sucks the management sucks they workers are rude and really mean
Atmosphere: 1
Food: 1
Service: 1
Caitlin Addison
Anytime we visit this 24-hour McDonald’s during third shift, the food is consistently old and poorly prepared. On the night of 7/19/25, between 3 AM and 4 AM, my husband went to pick up food for us. (I’m currently 28 weeks pregnant.) I specifically asked him to request that our food be made fresh, as we’ve previously paid $26 for lukewarm, disappointing meals and let it slide without complaining.
This time, I was on the phone when the manager personally confirmed—four times—that the food would be made fresh. Despite that assurance, when my husband returned home, it was immediately obvious that the food was old.
When I called to address the issue, the manager was unapologetic and blamed us for making the request at the window rather than through the speaker. I reminded him that he had the option to ask us to wait while fresh food was prepared—especially since he claimed to have done just that. He then offered a refund or to remake the food, but insisted we return the food to prove it wasn’t “fresh and good,” as he believed. He also gave us less than 15 minutes to return before breakfast started, creating even more inconvenience.
Ultimately, I requested a refund and was again told I needed to return the food in person. During the call, he abruptly hung up on me.
This was some of the worst customer service I’ve ever experienced. There was zero accountability, poor communication, and no regard for food quality or customer experience. The health department should seriously consider investigating the overnight practices at this location.
Atmosphere: 1
Food: 1
Service: 1
Amanda Saunders
The employees at this McDonalds are literally the WORST I have ever encountered. The attitudes and the way they ignore customers are just amazing! I only stop here if I'm absolutely desperate. Go ANYWHERE else. Think Paris Hilton with her higher than everyone attitude makes a Big Mack. Just NO!
Atmosphere: 1
Food: 3
Service: 1
wolfcorp14
It was a very nice McDonald's. Prices suck though due to corporate greed
Atmosphere: 5
Food: 5
Service: 5
Genesis C
Food tasted tampered with.
Jay Be
This McDonald’s that in Madison wi and across from east town, The Manager on first shift, who is a female Mexican lady, I have never seen someone so racist against blacks, I’v had serval problems with her and lots of other black customers, who just want there food done right and right away she kicks them out and tell them to never come back. I have talk to the company and they have done nothing to resolve the problem, just wants to give you coupons and say they’re sorry, and that there looking into it, which they never do, also they said she not’s supposed to say that to customers. I go back and I see her do it again to another black customer this time I recorded it. All because they forgot a chicken sandwich, told them to park and never did return there money or food, so the people just left, McDonald’s have really went down customer our no long first, keep this up and they’ll be like all these other businesses out of business
Waited over 20 mins for 2 McChicken, while others ordered and got their meals. Got called away, so had to leave. Not gonna cry about $4, but won't be visiting here again if they either don't get mobile orders done in a timely manner or had mine taken prior.
Atmosphere: 3
Food: 1
Service: 1
JMoney Imhoff
Thus is the only McDonald's in Madison wi that doesn't have a weird smell.
Atmosphere: 5
Food: 5
Service: 5
Bbqbriggs Laflur
Fly came out of open nuggets also the lady agreed about giving me my food she thought I was a homeless man stealing also waited 15 mins for food and my drink she refused to give me my order till I showed her my chime account for Macdonalds I'm tired of these people ruining the places I loved as a child
Atmosphere: 1
Food: 1
Service: 1
Andrew Ford
If I could put no stars I would. Past 10 times I came there I would usually use a deal on the app that says $1.29 any size fry so I would use a deal that was going on that day and the lady it’s always the same short lady with short ish black hair in the last window ALWAYS tell me it’s for the damn points and I CANT REDEEM the $1.29 any size frys, it just boosts my points? So why the hell is there food to redeem then?? I can’t grab a $1 any size frappe with a minimum purchase of $5? So I can’t buy 2 cheeseburgers which is over $5 to redeem $1 any size frappe? SO when I redeem the points and she tells me I can’t get any food it’s just for boosting points which I know is such bull shit SHE TELLS ME TO ENTER ANOTHER CODE AND THE CODE SHE ENTERA WHICH REDEEMED THE POINTS SND SAID THE CODE WAS REDEMMED ON MY END, she tells me to read me the other code that popped up, so I did and then she has the audacity to say nothing came up and that I can never get food with the damn deals of the day? Who is this lady? I think she’s high off her sss or something I have NEVER had anyone with that much stupidity work there. It’s happened so many times yet I don’t care cause it’s not that big of a deal but if it’s constantly happening, and I’m not getting food from the deals which you clearly do, how tf? I’m sorry I’m just so confused no one is this gullible and I want my damn $1.29 any size fry on Friday’s, cause that’s a great deal. Someone investigate her well being. It’s always that lady I never have any problems getting food with the deals at other McDonald’s I been doin this for a while, she j don’t know nothing
Brody Tuomi
Food is Standard, their Drive through automated “if you will be using the mobile app, have your code ready” intro is more Misleading than other McDonald’s (makes you want to start talking be for you get someone), order taker was very hard to understand and the food (6pc Nug and Sm Fry) took awhile.
Food: 5
Service: 3
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Went through the drive thru. Order the mcdouble meal. It's supposed to come with small fries and drink. I get to the window and he says $6.65 when the meal is $6. I said that much tax, he said he upgraded my drink to a medium. Well I didn't ask for that. He says well you should read the screen. I said seriously it's supposed to. Ome with a small. He was a complete jerk and said he didn't want any attitude. Well I don't want whatever you decide to give me either. I get my food and drink go park to eat. I asked for sweet and sour, they put honey mustard in the bag. WOW. I'm done going to that McDonald's. Get better people to work the window because he does what he wants and then gets mad at the customer for saying something.
Food: 2
Service: 1
The worst drive thru service...
They dont know how to give customer service...
The toilet was locked. It is impossible to get into the toilet even if you need to wash your hands. The staff is rude.
Atmosphere: 1
Food: 1
Service: 1
Pretty good for a McDonald’s. Very clean. Service took a while but it wasn’t too long of a wait
Atmosphere: 5
Food: 5
Service: 4
I got kicked out for taking a poop for 5 min because I got sick off there food they made for breakfast today and they said you got a 1 minute limit for bathroom .....and then they also told me I got 30 minutes to eat but I had to wait almost 10 minutes for the bathroom cause it had a line of people who needed to use it Also when my backpack was stolen 3 months ago they said they weren't gonna help the police when I made a report .....this place absolutely sucks the management sucks they workers are rude and really mean
Atmosphere: 1
Food: 1
Service: 1
Anytime we visit this 24-hour McDonald’s during third shift, the food is consistently old and poorly prepared. On the night of 7/19/25, between 3 AM and 4 AM, my husband went to pick up food for us. (I’m currently 28 weeks pregnant.) I specifically asked him to request that our food be made fresh, as we’ve previously paid $26 for lukewarm, disappointing meals and let it slide without complaining.
This time, I was on the phone when the manager personally confirmed—four times—that the food would be made fresh. Despite that assurance, when my husband returned home, it was immediately obvious that the food was old.
When I called to address the issue, the manager was unapologetic and blamed us for making the request at the window rather than through the speaker. I reminded him that he had the option to ask us to wait while fresh food was prepared—especially since he claimed to have done just that. He then offered a refund or to remake the food, but insisted we return the food to prove it wasn’t “fresh and good,” as he believed. He also gave us less than 15 minutes to return before breakfast started, creating even more inconvenience.
Ultimately, I requested a refund and was again told I needed to return the food in person. During the call, he abruptly hung up on me.
This was some of the worst customer service I’ve ever experienced. There was zero accountability, poor communication, and no regard for food quality or customer experience. The health department should seriously consider investigating the overnight practices at this location.
Atmosphere: 1
Food: 1
Service: 1
The employees at this McDonalds are literally the WORST I have ever encountered. The attitudes and the way they ignore customers are just amazing! I only stop here if I'm absolutely desperate. Go ANYWHERE else. Think Paris Hilton with her higher than everyone attitude makes a Big Mack. Just NO!
Atmosphere: 1
Food: 3
Service: 1
It was a very nice McDonald's.
Prices suck though due to corporate greed
Atmosphere: 5
Food: 5
Service: 5
Food tasted tampered with.
This McDonald’s that in Madison wi and across from east town, The Manager on first shift, who is a female Mexican lady, I have never seen someone so racist against blacks, I’v had serval problems with her and lots of other black customers, who just want there food done right and right away she kicks them out and tell them to never come back. I have talk to the company and they have done nothing to resolve the problem, just wants to give you coupons and say they’re sorry, and that there looking into it, which they never do, also they said she not’s supposed to say that to customers. I go back and I see her do it again to another black customer this time I recorded it. All because they forgot a chicken sandwich, told them to park and never did return there money or food, so the people just left, McDonald’s have really went down customer our no long first, keep this up and they’ll be like all these other businesses out of business
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited over 20 mins for 2 McChicken, while others ordered and got their meals. Got called away, so had to leave. Not gonna cry about $4, but won't be visiting here again if they either don't get mobile orders done in a timely manner or had mine taken prior.
Atmosphere: 3
Food: 1
Service: 1
Thus is the only McDonald's in Madison wi that doesn't have a weird smell.
Atmosphere: 5
Food: 5
Service: 5
Fly came out of open nuggets also the lady agreed about giving me my food she thought I was a homeless man stealing also waited 15 mins for food and my drink she refused to give me my order till I showed her my chime account for Macdonalds I'm tired of these people ruining the places I loved as a child
Atmosphere: 1
Food: 1
Service: 1
If I could put no stars I would. Past 10 times I came there I would usually use a deal on the app that says $1.29 any size fry so I would use a deal that was going on that day and the lady it’s always the same short lady with short ish black hair in the last window ALWAYS tell me it’s for the damn points and I CANT REDEEM the $1.29 any size frys, it just boosts my points? So why the hell is there food to redeem then?? I can’t grab a $1 any size frappe with a minimum purchase of $5? So I can’t buy 2 cheeseburgers which is over $5 to redeem $1 any size frappe? SO when I redeem the points and she tells me I can’t get any food it’s just for boosting points which I know is such bull shit SHE TELLS ME TO ENTER ANOTHER CODE AND THE CODE SHE ENTERA WHICH REDEEMED THE POINTS SND SAID THE CODE WAS REDEMMED ON MY END, she tells me to read me the other code that popped up, so I did and then she has the audacity to say nothing came up and that I can never get food with the damn deals of the day? Who is this lady? I think she’s high off her sss or something I have NEVER had anyone with that much stupidity work there. It’s happened so many times yet I don’t care cause it’s not that big of a deal but if it’s constantly happening, and I’m not getting food from the deals which you clearly do, how tf? I’m sorry I’m just so confused no one is this gullible and I want my damn $1.29 any size fry on Friday’s, cause that’s a great deal. Someone investigate her well being. It’s always that lady I never have any problems getting food with the deals at other McDonald’s I been doin this for a while, she j don’t know nothing
Food is Standard, their Drive through automated “if you will be using the mobile app, have your code ready” intro is more Misleading than other McDonald’s (makes you want to start talking be for you get someone), order taker was very hard to understand and the food (6pc Nug and Sm Fry) took awhile.
Food: 5
Service: 3
Recommended dishes: World Famous Fries, Chicken Mcnuggets
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