So, it is the second day of spring break and I am visiting friends in Madison. I walk in this Mcdonalds to get my boys some smoothies and let them play at the playplace. I order at the first kiosk by the door and then walk straight into the play area after turning around.
What I see surprises me... there are four people working on laptops and one on the phone. They are taking all the tables. I see a chair in the corner and sit while my boys take their shoes off. One man, presumably in charge tells me it is fine to be there... their next session doesn't start for an hour and a half.
??? Mind racing, I ask if it is closed and if I walked passed a sign. Indeed it was and I had. A piece of paper with BIG BOLD FONT. *facepalm*
I was encouraged to let my boys play anyway. The boys enjoyed their time until our order arrived and then we enjoyed smoothies outside the play area. I hope your meeting goes well. Thank you kind corperate-type stranger! Your courtesy and kindness was appreciated.
Atmosphere: 5
Food: 5
Service: 5
Valerii Los
I recommend this Mcd location. Burgers are amazing, service is fast. Looks clean, too.
Watch out for huge pothole in drive-thru.
Atmosphere: 5
Food: 5
Service: 5
ellie jaeckle
Absolutely trash service waited 30 mins for a small order and they somehow still messed it up. đđ
Charles Gamble
Big sign at the register saying it's closed yo use the kiosk. Kiosk said no soda. Rude employees pointing to the kiosk when we tried to order. We chose to eat elsewhere
Decided to give them another try tonight. Time on receipt was 6:08p; Received food, at 6:33 and it was cold.
Atmosphere: 1
Service: 1
Angela Bronson
Very fresh fish filets! Prompt and friendly service
Atmosphere: 5
Food: 5
Service: 5
Steve Abercrombie
My daughter was chewing on some french fries in her happy meal that turned out to be a Band-Aid. The management offered nothing and simply claimed. Nobody on the staff was wearing a Band-Aid. We are revolted and will never eat at McDonaldâs again.
Atmosphere: 1
Food: 1
Service: 1
chunte spencer
I hate ordering from this location.. you order stuff on the app and they say it donât exists. If you come back a day or two later then they have item. Here today and order and now there saying they donât have the order. Have to show my mobile order 4 times then have to sit and wait
Atmosphere: 4
Food: 4
Service: 1
Heather Carhart
Whenever I go to this McDonalds, they park me. I noticed they park most of the cars. Even when I get a simple order like a cheeseburger and fries, they still park me. When I worked at McDonalds about 10 years ago, this was a strategy my managers used to help their times, since they said parked cars basically had unlimited time (this always bothered me). I have a strong feeling something similar is going on at this location. Today I got 2 fries and a Big Mac, but it took 10-15 minutes to get my food.
Atmosphere: 4
Food: 4
Service: 1
Elaine Adkins
Friendly, helpful staff and food cooked to perfection. Note they are automated and you will need to input your order.
octavia Mondy
So whoever the manager is here at 9:45pm 02/28/2025 ordered $50 worth of food told the manager a burger was missing and he stated it was put in the bag when we showed him everything that was in the bag on cheese burger and all nuggets he suggested we weren't getting our burger that was supposed to be a #7 2 cheeseburgers a pop and a fry and told us to leave he couldn't help us I will be calling corporate tomorrow he needs to be trained again at management and fired
I am highly disappointed at Mc.Donald's today or shall i say disappointed in general. Today I ordered the large size of the mcflurry, and when I received it and it wasn't even half full. I should have bought the small size if this was what I'm getting. Whenever I order from this location they always mess up my order in some way, and I'm getting tired of it. How am I supposed to say the slogan "I'm loving it" if I'm not loving it. I love mc.donalds but lately they've been letting me down.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Mcchicken, French Fries
The Angry Jawa
kiosk order, it prints a ticket. take ticket to registers. wait 10 minutes before someone yells to someone they know. the service might as well not exist unless you use the drive-thru. the food, after I finally got it, was cold.
Atmosphere: 1
Food: 1
Service: 1
Tristan White
I go to this location frequently after work and every time the tall guy with the beard is managing at night he has been super rude and unhelpful. He refused to allow us to pick up our 2 prepaid separate orders through the drive-thru, when asked why he just repeated âone order per carâ in a very aggressive tone. I asked why again and said that nobody except him personally has ever told me that and I wanted to know the reason. He said âyou can have no orders thenâ and refused to answer the microphone. I then went inside and asked to pick up my mobile order and was told I would have to go through the drive through or cancel and reorder for in store pickup. There is no reason why this would be the case except that he gets off on being rude to customers. He was extremely nasty to me unprompted every time I have seen him working at night. He refused to give me a name or even acknowledge my request to speak to a manager. I have never in my life interacted with someone less suited to a customer service position
Atmosphere: 1
Food: 1
Service: 1
Daniel Capel
The play place for small kids is great and always clean.
Atmosphere: 5
Food: 5
Service: 5
Zhui Ri
It's a McDonald's, come on, what do you expect? They get my order right and quick, that's 5/5 right there.
Who is out here giving McDonald's a bad review and being picky? You're at a McDonald's, sit down and have a tiny $3 hashbrown. Acting like y'all are at the a fancy restaurant or something, smh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Hash Browns, Mcchicken, Big Mac, Egg Mcmuffin, French Fries, Cheeseburger
So, it is the second day of spring break and I am visiting friends in Madison. I walk in this Mcdonalds to get my boys some smoothies and let them play at the playplace. I order at the first kiosk by the door and then walk straight into the play area after turning around.
What I see surprises me... there are four people working on laptops and one on the phone. They are taking all the tables. I see a chair in the corner and sit while my boys take their shoes off. One man, presumably in charge tells me it is fine to be there... their next session doesn't start for an hour and a half.
??? Mind racing, I ask if it is closed and if I walked passed a sign. Indeed it was and I had. A piece of paper with BIG BOLD FONT. *facepalm*
I was encouraged to let my boys play anyway. The boys enjoyed their time until our order arrived and then we enjoyed smoothies outside the play area. I hope your meeting goes well. Thank you kind corperate-type stranger! Your courtesy and kindness was appreciated.
Atmosphere: 5
Food: 5
Service: 5
I recommend this Mcd location. Burgers are amazing, service is fast. Looks clean, too.
Watch out for huge pothole in drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Absolutely trash service waited 30 mins for a small order and they somehow still messed it up. đđ
Big sign at the register saying it's closed yo use the kiosk. Kiosk said no soda. Rude employees pointing to the kiosk when we tried to order. We chose to eat elsewhere
Decided to give them another try tonight. Time on receipt was 6:08p; Received food, at 6:33 and it was cold.
Atmosphere: 1
Service: 1
Very fresh fish filets! Prompt and friendly service
Atmosphere: 5
Food: 5
Service: 5
My daughter was chewing on some french fries in her happy meal that turned out to be a Band-Aid. The management offered nothing and simply claimed. Nobody on the staff was wearing a Band-Aid. We are revolted and will never eat at McDonaldâs again.
Atmosphere: 1
Food: 1
Service: 1
I hate ordering from this location.. you order stuff on the app and they say it donât exists. If you come back a day or two later then they have item.
Here today and order and now there saying they donât have the order. Have to show my mobile order 4 times then have to sit and wait
Atmosphere: 4
Food: 4
Service: 1
Whenever I go to this McDonalds, they park me. I noticed they park most of the cars. Even when I get a simple order like a cheeseburger and fries, they still park me. When I worked at McDonalds about 10 years ago, this was a strategy my managers used to help their times, since they said parked cars basically had unlimited time (this always bothered me). I have a strong feeling something similar is going on at this location. Today I got 2 fries and a Big Mac, but it took 10-15 minutes to get my food.
Atmosphere: 4
Food: 4
Service: 1
Friendly, helpful staff and food cooked to perfection. Note they are automated and you will need to input your order.
So whoever the manager is here at 9:45pm 02/28/2025 ordered $50 worth of food told the manager a burger was missing and he stated it was put in the bag when we showed him everything that was in the bag on cheese burger and all nuggets he suggested we weren't getting our burger that was supposed to be a #7 2 cheeseburgers a pop and a fry and told us to leave he couldn't help us I will be calling corporate tomorrow he needs to be trained again at management and fired
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am highly disappointed at Mc.Donald's today or shall i say disappointed in general. Today I ordered the large size of the mcflurry, and when I received it and it wasn't even half full. I should have bought the small size if this was what I'm getting. Whenever I order from this location they always mess up my order in some way, and I'm getting tired of it. How am I supposed to say the slogan "I'm loving it" if I'm not loving it. I love mc.donalds but lately they've been letting me down.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Mcchicken, French Fries
kiosk order, it prints a ticket. take ticket to registers. wait 10 minutes before someone yells to someone they know. the service might as well not exist unless you use the drive-thru. the food, after I finally got it, was cold.
Atmosphere: 1
Food: 1
Service: 1
I go to this location frequently after work and every time the tall guy with the beard is managing at night he has been super rude and unhelpful. He refused to allow us to pick up our 2 prepaid separate orders through the drive-thru, when asked why he just repeated âone order per carâ in a very aggressive tone. I asked why again and said that nobody except him personally has ever told me that and I wanted to know the reason. He said âyou can have no orders thenâ and refused to answer the microphone. I then went inside and asked to pick up my mobile order and was told I would have to go through the drive through or cancel and reorder for in store pickup. There is no reason why this would be the case except that he gets off on being rude to customers. He was extremely nasty to me unprompted every time I have seen him working at night. He refused to give me a name or even acknowledge my request to speak to a manager. I have never in my life interacted with someone less suited to a customer service position
Atmosphere: 1
Food: 1
Service: 1
The play place for small kids is great and always clean.
Atmosphere: 5
Food: 5
Service: 5
It's a McDonald's, come on, what do you expect? They get my order right and quick, that's 5/5 right there.
Who is out here giving McDonald's a bad review and being picky? You're at a McDonald's, sit down and have a tiny $3 hashbrown. Acting like y'all are at the a fancy restaurant or something, smh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Hash Browns, Mcchicken, Big Mac, Egg Mcmuffin, French Fries, Cheeseburger
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