Metcalfe's Local To Go

This $12 ham sandwich is very fatty. Hardly anything has pricing. After you check out, you may notice that you can order hot food from the counter.

Atmosphere: 1

Food: 1

Service: 1

Got chicken grilled sandwich as it tasted good. Service was good as well

Atmosphere: 5

Food: 5

Service: 5

lol what

Atmosphere: 1

Food: 1

Service: 1

Great airport…clean, easy to navigate

The two workers were extremely disrespectful and rude to me. I ordered a sandwich and did not add a tip (since it's their job to make the sandwich, and a tip is NOT mandatory...or so I thought). It's not like they brought it to me or waited on me, it is a sandwich shop. They would not even speak to me, and made it obvious they were unhappy with my not tipping. They even put a little glass tip jar out on the counter right after I paid while I waited on them to make the food. Another customer ordered and presumably tipped, because they treated her with respect and actually handed her the order. They tossed my order on the counter and turned their backs to me, and did not even address me when I said thank you and picked it up off the counter.

This is unacceptable behavior.

Atmosphere: 1

Food: 3

Service: 1

7:52 on 12/26/24 the manager Michelle was very rude and disrespectful. I changed my mind about an order and she was soo rude and questioned me why!!! Who does that??? I asked her a simple question about the muffin assortments available and she snapped at me and said it’s what ever you see there. Her employee Cameron had more manners than her and greeted my family with a smile. Customer service is important and if you don’t want to respond respectfully to your customer’s Manager Michelle, who didn’t want to give me her last name, please find another job! Bad customer service! Don’t go there

Atmosphere: 1

Food: 2

Service: 1

I stop here almost weekly on my travel for work. I always get the turkey monte Cristo pannini. This morning I was told they are serving breakfast only. When I asked why she said it was just her and one other person working and it's usually 3 people. This is a first for me. Typically the person taking the order is the one putting it on the panini press and this has never been an issue. Lights were also off behind the counter which felt they were almost trying to avoid people from stopping here to order. Overall, not a great experience.

Metcalfe’s to go has always been a staple airport spot for me to grab a quick beer or basic cocktail to take to my gate! For that purpose, it’s perfect. I recently, though, got a breakfast sandwich here and it was unfortunately bland… also odd that a place that serves bagel sandwiches doesn’t stock cream cheese, which could have really helped out the bagel.

Atmosphere: 5

Food: 2

Service: 5

Slowest concession around

Atmosphere: 1

Food: 2

Service: 1

They don't have visible price tags for many of the items they sell. Sketchy. And it's $9 for a single can of spotted cow.

Got the chicken parmesan. This was the most blandest sandwich I ever had.

Atmosphere: 1

Food: 2

Service: 2

Avelo Airlines could someday be a possibility at the Dane County Regional Airport.

There was a older lady that was very friendly and provided great overall service. Normally, I ask for a military discount with no issue.this time the response after asking was very dismissive. I understand it's a business decision but that was unappreciative. This place is lucky to be in America and not in another country.

Older lady at the counter gave me a look of inconvenience when I ordered my breakfast sandwich then proceeded to tell my friend she couldn’t make her one of the sandwiches on the menu “because she was working alone.” After my friend chose a different sandwich and paid she yelled THANKS FOR THE TIP in a passive aggressive manner only because my friend did not leave a tip. I left a tip and she did not thank me. While we waited for our sandwiches I witnessed her yell THANKS FOR THR TIP again at another customer who purchased a snack and a drink and did not leave a tip. Very, very rude and inappropriate behavior!!

Atmosphere: 1

Food: 3

Service: 1

Prices are marked up (as expected) but are also not marked which is just shady. Ordered the ham and cheese panini. Not great.

Atmosphere: 2

Food: 1

Service: 2