Metcalfe's Local To Go

7:52 on 12/26/24 the manager Michelle was very rude and disrespectful. I changed my mind about an order and she was soo rude and questioned me why!!! Who does that??? I asked her a simple question about the muffin assortments available and she snapped at me and said it’s what ever you see there. Her employee Cameron had more manners than her and greeted my family with a smile. Customer service is important and if you don’t want to respond respectfully to your customer’s Manager Michelle, who didn’t want to give me her last name, please find another job! Bad customer service! Don’t go there

Atmosphere: 1

Food: 2

Service: 1

I stop here almost weekly on my travel for work. I always get the turkey monte Cristo pannini. This morning I was told they are serving breakfast only. When I asked why she said it was just her and one other person working and it's usually 3 people. This is a first for me. Typically the person taking the order is the one putting it on the panini press and this has never been an issue. Lights were also off behind the counter which felt they were almost trying to avoid people from stopping here to order. Overall, not a great experience.

Metcalfe’s to go has always been a staple airport spot for me to grab a quick beer or basic cocktail to take to my gate! For that purpose, it’s perfect. I recently, though, got a breakfast sandwich here and it was unfortunately bland… also odd that a place that serves bagel sandwiches doesn’t stock cream cheese, which could have really helped out the bagel.

Atmosphere: 5

Food: 2

Service: 5

Slowest concession around

Atmosphere: 1

Food: 2

Service: 1

They don't have visible price tags for many of the items they sell. Sketchy. And it's $9 for a single can of spotted cow.

Got the chicken parmesan. This was the most blandest sandwich I ever had.

Atmosphere: 1

Food: 2

Service: 2

Avelo Airlines could someday be a possibility at the Dane County Regional Airport.

There was a older lady that was very friendly and provided great overall service. Normally, I ask for a military discount with no issue.this time the response after asking was very dismissive. I understand it's a business decision but that was unappreciative. This place is lucky to be in America and not in another country.

Older lady at the counter gave me a look of inconvenience when I ordered my breakfast sandwich then proceeded to tell my friend she couldn’t make her one of the sandwiches on the menu “because she was working alone.” After my friend chose a different sandwich and paid she yelled THANKS FOR THE TIP in a passive aggressive manner only because my friend did not leave a tip. I left a tip and she did not thank me. While we waited for our sandwiches I witnessed her yell THANKS FOR THR TIP again at another customer who purchased a snack and a drink and did not leave a tip. Very, very rude and inappropriate behavior!!

Atmosphere: 1

Food: 3

Service: 1

Prices are marked up (as expected) but are also not marked which is just shady. Ordered the ham and cheese panini. Not great.

Atmosphere: 2

Food: 1

Service: 2

Worst airport food I ever had in my life.Overpriced like in restaurant. No taste and undercooked.

Atmosphere: 3

Food: 1

Service: 2

Sandwiches are great

Atmosphere: 5

Food: 5

Service: 5

The food was okay but very bland and tasteless. It was very obvious that I wasn't inconvenience to the server to even take my order much less make it even though I was the only person there. He must have been having a great conversation when I walked up because it took him quite to end it in the challenged with my order. Once the order was completed it must have been too much work to take two steps to the counter and place it down so he had to throw it to the counter from the grill.

Atmosphere: 2

Food: 2

Service: 1

Oof, the reviews here need to lighten up a bit! I have been coming through here for several years traveling out of Madison, and have had nothing but positive experiences. Their cashiers have mostly been friendly, and the food and beverages have always been tasty, filling, and quick. You cannot expect top-notch gourmet service and cuisine from a stop-n-go airport joint, folks.. Prices also feel fair given the airport setting.Disclaimer: I've not experienced the woman who allegedly bashes on customers that don't tip for basic services.. that sounds quite ridiculous. Shame on her.. perhaps find another job.Largely this has been a wonderful extension of the larger Metcalfe's in Madison!

Atmosphere: 5

Food: 4

Service: 3

The older lady who worked here on 10/09 maybe blot family with good customer service as well as hygiene practices handling food. I was excited to try this Metcalves location as it is relatively new to the airport.I purchased a breakfast sandwich, all the worker did is placed it (pre-made not made from scratch here) on the grill barely moved away from register. Another person purchased something with cash and left a tip in jar. The worker emphasizes to the customer “thanks for tipping - you wouldn’t believe how many people don’t”. While I don’t care or take this personally, however, this is a personal decision to tip or not. There is no need to comment on what other people choose to do. The company must be struggling to find workers. I guess we should be grateful at least have this one.The breakfast sandwich with an egg and bacon was good but nothing to write home about. I’m still grateful they offer breakfast here though.